Pearson Ford

Buyer beware. In my opinion, this is not a reputable dealer. The service department is abysmal. They sell you agreements that make you feel all warm and fuzzy but In my opinion, this is not a reputable dealer. The service department is abysmal. They sell you agreements that make you feel all warm and fuzzy but when you try to do even the basic of services with their service department it ends in utter failure. I ended up trading in the car and canceled those services, even the finance team couldn't process those refunds appropriately. Great sales team, if you plan to buy the car there and never talk to them again. Nothing like their past reputation, this place has slid as low as you can go. More

I purchased a new 2023 Ford Expedition. After a month, I needed a minor adjustment. The service department said that they could not get me in for a month. I asked my salesman if he could he After a month, I needed a minor adjustment. The service department said that they could not get me in for a month. I asked my salesman if he could help move up the appointment. Unfortunately, he never got back to me. I called a competing Ford dealer a few miles away and they were able to get me the next day and make the adjustment. I certainly regret buying my vehicle from Pearson Ford due to their very poor customer service. More

Glossary of phrases and meaning necessary when dealing with Pearson Ford: Pearsons- We will service the vehicle you purchased as long as you own it at no charge Real life-We will service it and try to c with Pearson Ford: Pearsons- We will service the vehicle you purchased as long as you own it at no charge Real life-We will service it and try to charge you every time in case we can sneak one in. Pearsons- Your vehicle is repaired and ready for pickup Real life- Your vehicle is exactly the same as when you left it but now you owe a bill. Pearsons- We want to make this right! Real life-We want to string you along until the feedback survey expires so you can't give us a bad review. Pearsons- I won't leave until I get you an answer and I will have you an answer today. Real life- Both phrases mean the same thing, you're not ever getting an answer. I tried to work with Pearsons and was without my vehicle for three weeks, when I finally had had enough and took it to another dealer it was repaired in one day. Sometimes it worth spending extra money just to be away from somebody. More

I bought the car a year ago, they had me jumping through multiple hopps to nuy the car. That should have been my 1st warning. For the last 2 months I have called multiple times to schedule annual maintena multiple hopps to nuy the car. That should have been my 1st warning. For the last 2 months I have called multiple times to schedule annual maintenance. They never answer the phone and they never call back. The 1st time I had it sevriced they failed to fix the moaning squeeks the car makes when backing up. Claimed it owuldnt do it for them, yet even my neighbors hear this car every morning. I'm moving to a different dealer. My advice, DONT use Pearson Ford More

I bought a used vehicle with a two year warranty - but not really if you read the fine print. Worst sales experience I have ever had. Transmission started acting up two days after I pulled out of the not really if you read the fine print. Worst sales experience I have ever had. Transmission started acting up two days after I pulled out of the lot. Called service- still have not talked with anyone directly in the service department. I called four times over two days and nobody answered the phone. Leah, told me they can look at it in six weeks. She had no service knowledge and was totally uncaring about my plight. What am I supposed to do? I am not sure I am even supposed to be driving it. Awful dealership. After the sale, sales person will not answer texts or phone calls. More

New Car Dealership Old School Used Car Dealership mentality. If are looking to get screwed this is the place for you. Pearson Ford Zionsville Indiana is the place to go to get Lied to and Cheated. mentality. If are looking to get screwed this is the place for you. Pearson Ford Zionsville Indiana is the place to go to get Lied to and Cheated. Pearson Ford Zionsville thieves will do and say whatever it takes to steal your money. I am so afraid to purchase another new Ford I am considering getting a Ram !!!! There is no shortage of Frauds at Pearson Ford of Zionsville. If you value your wallet you will look other places. More

Jon called me to help fix the issues. He didn't have to and I appreciate it He didn't have to and I appreciate it More

Just wanted to shout out to some FANTASTIC women we had the pleasure of dealing with when we purchased our Ford Edge. Katrina Jewell , you are so kind and helpful. Thank you for educating my husband and I the pleasure of dealing with when we purchased our Ford Edge. Katrina Jewell , you are so kind and helpful. Thank you for educating my husband and I on the functions of our new Edge. Amanda Gregor...what can I say....you are bar none the best Finance Manager I have ever met. Also "GT" the most spoiled bird I have ever met!!!! Thank you so much for your outstanding customer service. I just have to say I love that Donnie Thompson also! YOUR TEAM IS PHENOMENAL !!! We will be back. Best Regards, Tammy Spears More

Got Pearson Certified Screwed Now how do I put this? I tried to shut up about my experience with this dealership for over a month, but I really can't anymore. I'm not sure if this Now how do I put this? I tried to shut up about my experience with this dealership for over a month, but I really can't anymore. I'm not sure if this review will reach any potential customer anyway. However, I do feel obligated to post this here and over at Google Maps. Well, the car I bought was a "Pearson Certified" Ford truck. The certification was carried out so meticulously that by the time I approached the end of my 2.5 hour journey back home, all four of my brakes had started to squeal. However, it seemed that it was the driver-side front rotor that bore most of the "Pearson Certified" heap of brunt. It magically developed a 2mm deep "Pearson Certified" groove during the aforementioned 2.5 hr drive. What I find even more worrying is that the drive home didn't even involve high speed braking. In fact, the drive was extremely slow due to the on going construction on the interstate.According to the paperwork I received, all four brake units were serviced during the "Pearson Certified" certification process. Let's move on to bigger things now. The next morning I cold started the truck in 32F weather, and was promptly greeted by the infamous 5.4 cracked manifold pops. A quick check with a stethoscope confirmed that both manifolds were exhibiting the "Pearson Certified" cracked manifold ticking. At that time I finally started to realize that the dealership knew 100% that the truck was a dud. The realization came as I reckoned how the salesman made me wait over 20 "Pearson Certified" minutes on his guy to bring the truck around even though he had told me the evening before that the truck would be waiting for me as I arrived in the morning. It's a trick commonly employed to conceal the cracked manifold noise. Refer back to my earlier statement about me having to use a stethoscope to diagnose the source of the noise. I was looking down inside the engine bay while listening for the noise, when I caught sight of the engine oil filter. That sucker was 30% covered in fresh oil and one drop of fresh oil was ready to jump off the filter and onto the ground below. I went back inside my home and perused the document folder that came with my "Pearson Certified" truck only to find out that the oil has been changed during the "Pearson Certified" certification process. Now if I were a rational person, I'd question the ASE credentials of the guy/gal that "Pearson Certified" the brakes, the exhaust manifold, and the lubrication on this truck, but I am not a rational person--as evidenced from that fact that I failed to pick up on warning cues. Warning cues like people failing to recognize my face even though we had been exchanging my photo ID, and other details, just 15 hours earlier, and the fact that the receptionist replied to my "Good Morning, I'm here to see SD and ZB" with a "dO yOu HaVe An ApPoInTmEnT??" in a confrontational tone. Still reading? Here's more: My truck came with two limited warranty certificates. The company mentioned on it literally has no record of them. You can't still be reading this gyration. Come on! Alright. I have more: this dealer was supposed to send me a "Pearson Certified" SMS as a cue for me to head over to my local DMV and get the car registered. That SMS never came. They also asked me to send them an email two weeks from the date of sale to inquire about the title processing status. That email was never answered. Know how I eventually got my car registered? I kept calling the DMV HQ everyday like the "Pearson Certified" loser I am, until I hit jackpot. It was the DMV that let me know, not the dealership. I have $35,000+ worth of automotive tools at home, with a cute Master's degree in Engineering. I can get by just fine. Imagine yourself being a granny with no automotive know how. You'd be "Pearson Certified" screwed then. No, I don't want Pearson to put their certified hands on my truck. Therefore, I will not accept any communication from them regarding this matter. More

Purchased a 2012 F150 the work that supposedly was Purchased a 2012 F150 the work that supposedly was performed, could not have been, because I had to address everything they should’ve caught had it t Purchased a 2012 F150 the work that supposedly was performed, could not have been, because I had to address everything they should’ve caught had it truly been serviced. More