Pearson Ford

Best dealership in Indy! We have purchased 8 vehicles over the last 12 years at Pearson Ford and we couldn't be happier with the level of professionalism and courtesy we recei We have purchased 8 vehicles over the last 12 years at Pearson Ford and we couldn't be happier with the level of professionalism and courtesy we receive from them. I have been to many different dealerships over the years and I have never gotten the service and the feeling of comfort that I am making the right buying decision, like I do at Pearson. We won't go anywhere else. More

Worked until they fixed it. I came to Pearson after initially going to Tom Wood Ford. At TW, they went out of their way to try to avoid doing any diagnosis of the problem, trying I came to Pearson after initially going to Tom Wood Ford. At TW, they went out of their way to try to avoid doing any diagnosis of the problem, trying to tell me I was responsible for the cost of inspection and repairs (while still under full warranty), and trying to sell me a new car after having just bought this one a month ago. I was so disgusted with my experience at TW that I was genuinely concerned that the issue might not be able to be fixed. Pearson, and Bill Haygood in particular, were friendly, upfront, diligent and honest. They had to call in an engineer from Ford, but they eventually discovered that it was an issue with the timing. Pearson earned a loyal customer for life with this transaction, and not only because my experience was so bad at Tom Wood. If you are considering a purchase or service, please heed the ratings and comments both here and on the Tom Wood site. Notice TW does not list their employees on DealerRater, but Pearson does. High turnover and shady dealing likely means TW doesn't want you to truly know what you are dealing with. Choose Pearson, they will do right by you. More

As they say "Pearson Ford, For A Lifetime" As always a great experience at Pearson Ford. Thanks to Ben Weir, Don Thompson and John Wallisa on getting the best deal on our new 2014 F150 and tra As always a great experience at Pearson Ford. Thanks to Ben Weir, Don Thompson and John Wallisa on getting the best deal on our new 2014 F150 and trade in price. Always the consummate professionals. This made our third vehicle which was purchased from the Pearson dealership and we have never had a bad experience. In addition, a shout-out to John Pearson for an easy finance transaction. Thanks again...the Shaw's More

Interesting Experience After shopping 3 other dealers in Carmel, Pearson is the best. I stumbled upon them from a referral that I received from a friend. I contacted their G After shopping 3 other dealers in Carmel, Pearson is the best. I stumbled upon them from a referral that I received from a friend. I contacted their GM and he was out of town but he hooked me up with 2 wonderful people and they took care of me. It was quick and painless. More

Love my new car! I was in Pearson Ford servicing my car and I started talking to the General Manager and he was telling me that I can get additional incentive for havi I was in Pearson Ford servicing my car and I started talking to the General Manager and he was telling me that I can get additional incentive for having a General Motors lease so I took a look at the Explorer. I was blown away with the technology. This was the first car I purchased at Pearson and the experience was the best that I've ever had. Quick process and great staff. I love my new car! More

Poor customer service! Went to the dealership for a 9:00AM appointment because of a recall on my truck. They told me it would only take an hour when I informed the dealershi Went to the dealership for a 9:00AM appointment because of a recall on my truck. They told me it would only take an hour when I informed the dealership that I can't have my truck tied up for long. Called them after 3 hours and they haven't even started to wotk on it. It has now been 4.5 hours and they still haven't completed the recall. Very poor customer service! More

Adam took care of ordering the equipment we wanted and the installation of it. It was done in the amount of time he promised and he even returned the truck to our home. the installation of it. It was done in the amount of time he promised and he even returned the truck to our home. More

Pleased with my recent purchase of a Nissan Murano. My experience with the sales team and Quick Lane crew has been great and I appreciate the level of customer service they have provided me during the sal experience with the sales team and Quick Lane crew has been great and I appreciate the level of customer service they have provided me during the sales process and after. More

I pulled up to the lot at 5:30-5:45, walked around the lot, no one came out to assist so I went inside and walked around, no offered any assistance. There were two guys sitting at their desk, neither both lot, no one came out to assist so I went inside and walked around, no offered any assistance. There were two guys sitting at their desk, neither bothered to ask if I needed any help. I went back outside where another salesman were helping a family with their new car. He saw me earlier outside as well but never offered any assistance. It was about 6:15 wen I finally decided to ask if I needed to ask for help myself when he stated that we are closed and that's why no one is out on the lot. "They closed at 6." Just an FYI, I had a check for $21,000 in my purse to buy a car,,, I guess they lost out on that one!!!! More

Bill Haygood, Jeremy, Andrew, and Katon have always gone above and beyond my expectations. As a gearhead, racer, and someone who does most of his own automotive work, my expectations are higher than most. I above and beyond my expectations. As a gearhead, racer, and someone who does most of his own automotive work, my expectations are higher than most. I have never been disappointed and I highly recommend the guys at Pearson Ford! More