Pearson Ford

Scott is always positive, professional and explains the service detail extremely well. I have had questions about the truck as well as warranty items and I have had nothing but an excellent experience wit service detail extremely well. I have had questions about the truck as well as warranty items and I have had nothing but an excellent experience with Pearson Ford! More

Mack was very pleasant and easy to work with. Very low pressure, which was a BIG plus. (I've left other dealers for being to pressuring.) Could have used a bit more time learning synch system, but its a pressure, which was a BIG plus. (I've left other dealers for being to pressuring.) Could have used a bit more time learning synch system, but its a bit overwhelming to learn all at one. A little slow in getting the paperwork ready for signing, but the actual signing process went super. Overall, excellent experience. More

Curtis closed the Quick Lube 15 minutes before the scheduled time. I was there before 7:00pm and could not pick up my car because he locked the shop early, even though I called to tell him I was on th scheduled time. I was there before 7:00pm and could not pick up my car because he locked the shop early, even though I called to tell him I was on the way. I did email and then speak to Pete (manger) who apologized and let me know that Curtis has been reprimanded. More

The dealer ship was very helpful and I will definitely return when i go to purchase my next vehicle. The rates were very competitive and Clarence was Terrific! return when i go to purchase my next vehicle. The rates were very competitive and Clarence was Terrific! More

We purchased a Ford Edge recently from Don and I am pleased to say it was painless. None of the typical "Used car Salesman syndrome" where one guys starts to deal & another closes. He was very profes pleased to say it was painless. None of the typical "Used car Salesman syndrome" where one guys starts to deal & another closes. He was very professional and answered a lot of questions we had. It had been ten years since we purchased our last car so there were many questions. He wasn't pushy & allowed to move forward at our own pace. I really appreciated that kind of sales approach. More

The reasons that I rated this dealership as above are as outlined briefly below. I was greeted in a friendly manner as I got out of my old truck. The salesperson listened carefully to what I was looking f outlined briefly below. I was greeted in a friendly manner as I got out of my old truck. The salesperson listened carefully to what I was looking for and understood that I had visited other dealers. However, he readily listened to what I wasw looking for, especially all the rebates on the 2011s. I did not have enough time to finish working with the sales manager and my salesperson. I agreed that if the other dealers could not deliver on what I wanted that I would be back on the next day. I returned the next day because of the friendly atomsphere and continued to work on making a deal. We split the different in the price and had a deal. It was a pleasent experience. More

Purchased an 2009 Escape and had to return 4 months later to have a new battery. When purchasing the vehicle I assuming it was checked out and serviced. Not so sure, Dustin said that when it was last service to have a new battery. When purchasing the vehicle I assuming it was checked out and serviced. Not so sure, Dustin said that when it was last serviced a new battery was needed. I have not had my vehicle serviced yet, its not time for even an oil change yet.So I was charged $207.00 for a battery, ridculious. Would have been happy to pay for service but not new battery. Payed too much for vehicle and got hosed again. Will never purchase from pearson again, will tell as many people as I can about your poor service. More

We have purchased every one of our family's vehicles from We have purchased every one of our family's vehicles from Pearson Ford since our 1984 Escort. The genuine friendliness and personal appeal of the s We have purchased every one of our family's vehicles from Pearson Ford since our 1984 Escort. The genuine friendliness and personal appeal of the staff as well as our sales person have always been a plus, but even more than all that is the consistently honest, efficient, dependable service department. Pearson not only has supplied us with great cars, but also with wonderful service long after the sale. The excellent service department staff and Scott cause my husband and me to remain loyal customers. More

The shock for the window I was told needed to be replaced to fix the problem. They replaced the shock and the problem is still there. Why did I spend this money? to fix the problem. They replaced the shock and the problem is still there. Why did I spend this money? More

I routinely used Pearson Ford for my routine maintenance as well as repair work. Service team is extremely friendly and always try to be helpful with appropriate reminders. I've been a long time customer as well as repair work. Service team is extremely friendly and always try to be helpful with appropriate reminders. I've been a long time customer and the sales and service staff know me on a first name basis. Pearson is very convenient for me and has good service hours. Almost always get the work done in one day. If I'm pushed on time they really try to have it done by noon. I've never had to take a vehicle back for a second time on the same repair. Cost of service work is on par with what I would expect for a dealership. I can probably have it done for less by a private shop but it would likely take longer and not be as convenient. More