Pearson Ford

Professional at all levels. Went out of way to find the car and make the deal that worked best for us. Was negotiable on price and responsive to all communications. car and make the deal that worked best for us. Was negotiable on price and responsive to all communications. More

I enjoyed working with the team at Pearson Ford to buy my new explorer. They were very friendly and I particularly thank them for giving me a ride to return my car to the old dealer. The only thing I didn' new explorer. They were very friendly and I particularly thank them for giving me a ride to return my car to the old dealer. The only thing I didn't like was the pressure to lease the car that day. I also wish they would have put more information in writing before I decided on it. More

Worked very hard to complete a deal that was right for us. Even with several glitches in the approval process and a lender who took 3 days to complete their end, the staff at Pearson remained professional us. Even with several glitches in the approval process and a lender who took 3 days to complete their end, the staff at Pearson remained professional and extremely helpful. Overall, the best experience I have ever had with a dealership. I have owned many cars in my lifetime and have never left a dealership feeling like I got the best deal possible. Not true at Pearson.....I definitely feel I was treated like my satisfaction was important to them. More

My GC firm, Domain Contractors, was in need of a new company truck. I stopped into Pearson several months ago to browse around while another truck of ours was being repaired. I was referred to Don Tho company truck. I stopped into Pearson several months ago to browse around while another truck of ours was being repaired. I was referred to Don Thompson. Don was very helpful and followed up each time a match hit inventory. Don helped locate the truck we needed, for the price we wanted. We will work with Don again for our next truck purchase. More

Randy was great. He went over the estimate from the previous visit and found that I did not need any work on my truck. Also he install the wiperblades on my truck. He's very friendly and stated that if previous visit and found that I did not need any work on my truck. Also he install the wiperblades on my truck. He's very friendly and stated that if I needed anything else just give him a call. When ever I need service on my truck I'm going to call Randy. More

I knew which car I wanted and was only concerned with the deal that could be negotiated. I was able to get the car that I wanted, a Ford Fusion at a price I thought was reasonable. deal that could be negotiated. I was able to get the car that I wanted, a Ford Fusion at a price I thought was reasonable. More

This is my second new car purchase from Pearson Ford in the last two years. I've visited other dealerships, but found that overall, the customer-focused service to be outstanding. Because of the experien the last two years. I've visited other dealerships, but found that overall, the customer-focused service to be outstanding. Because of the experiences I've had with new car sales and service department, I will likely keep coming back to Pearson for my Ford vehicles. More

I had been a customer of Paul Harvey Ford for over 12 years and never had a complaint with them. When they closed I found it necessary to find a new service center ( and potential car dealership), for m years and never had a complaint with them. When they closed I found it necessary to find a new service center ( and potential car dealership), for my current and future needs for transportation. When I came to Pearson Ford for my first visit on 7/13/11 for an oil change, I made it very clear to Bill that I was seeking to build a new relationship with a Ford Dealer, like I had at Paul Harvey Ford. On that visit it was recommended that I have my front brakes replaced and have my fuel filter replaced along with the oil change. I agreed to have this done. On my second visit on 11/15/2011 for an oil change, I made an appointment online, but when I showed up, it was as if no one knew I was coming. I wanted what I thought was a multi point inspection with oil change. Bill wanted to know which I was there for, a multi point inspection or oil change. I tried to explain to him that I thought they were one in the same. He was less than personable and did not try to explain the difference to me. When my service was completed I was presented with a "Fitness Inspection and Treatment Plan". The first thing I noticed was that my address was spelled wrong. The second thing I noticed was that I had a "marker bulb" burned out. I would have appreciated someone coming in to the waiting room to see if I wanted that replaced while I was there. I asked Bill if this was a break light or turn signal bulb and he said no, but never did explain to me what a "marker bulb" was. I still don't know. After looking at all the items that were listed as "caution items", I explained to Bill that I had completed all of my major services on my vehicle as recommended. These services were all performed at my 60,000 mile service. He just didn't really seem to care too much about talking with me about my vehicle. This inspection report also cautioned me that I needed to replace my "fuel filter". This was just done on 7/13/11, why would that need to be replaced again? To sum it all up, the cost of owning a vehicle is my second greatest expense next to my mortgage. I do not make a lot of money, but I am willing to pay the extra cost of going to the dealership, because I need to deal with people who value me as a customer, pay attention to detail, and take the time to explain things to me about my truck that I do not understand. I plan to always be a Ford driver, but where I take my business will depend on the relationship I am able to build with the service center/dealership. This survey rating is based on the information provided above. After receving this survey I required additional service. On 11/24/11 (Thanksgiving evening), my vehicle broke down (the alternator went out). That night I emailed Bill Haygood with that information and wanted him to know I needed to bring my vehicle in the next day. When I called on Friday morning around 7:45, it was obvious my urgent email had not been read. When I called I spoke to Dustin who started asking me questions about my vehicle. I explained to Dustin that I was a current customer and had just been in last week. I'm okay that he didn't know I was a customer, but I would have appreciated him at least asking me. Once he knew I was a customer, his tone became friendlier. Your service center fixed my vehicle that day (which I really didn't expect with it being the Friday after Thanksgiving), and saved me the expense of getting a rental car. I felt Dustin was responsive and professional. I have not decided if I will return to Pearson Ford for my oil changes/multi-point inspections, new truck purchases. I did not feel valued as a customer at Pearson Ford. A friend at work recommends Andy Mohr. I felt it necessary to fill out this survey to let you know how I felt, because truthfully it would have been much simpler for me to come to your service center. More

As a Veteran suffering from PTSD, and unaware of how the process would affect me, I was very pleased. The sales personnel and management were very kind and understanding, allowing help in the negotiation p process would affect me, I was very pleased. The sales personnel and management were very kind and understanding, allowing help in the negotiation process, and not agrivate the situation as a whole. This by far was a new situation for me, and all those involved made it go as smothly as possible. As far as I am concerned Pearson Ford is who I will deal with, they have earned my business,trust and respect. Thank you More

The buying experience was painless. We were treated courteously and with respect. We were shown options, although there was gentle pushing towards a certain vehicle. Which was fine in this case as we courteously and with respect. We were shown options, although there was gentle pushing towards a certain vehicle. Which was fine in this case as we did buy that vehicle and are very happy with it. I would caution that options be put in writing and not left to verbal rememberance as misunderstandings can occur. More