Pearson Ford

Mike was prepared each time I visited. The Ford Mike was prepared each time I visited. The Ford paperwork is a real drill. The Ford option list can be confusing. But that is a Ford problem not Mike was prepared each time I visited. The Ford paperwork is a real drill. The Ford option list can be confusing. But that is a Ford problem not the dealership. Mike knew his product well and all we needed to do was verify. I'll be going back for some systems training, as there are some complex options. More

I have been bringing my car to Pearson Ford for a couple years now and have been overly pleased with the service I have received. As being a woman, I am always scared to take my car some place in fear of be years now and have been overly pleased with the service I have received. As being a woman, I am always scared to take my car some place in fear of being taken advantage of. I have never felt this way at Pearson Ford and am very grateful to be able to take my car someplace and receive such great service. Thank you Pearson Ford! More

Found the vehicle I was seeking back in summer. Had a good experience working on the deal that eventually was the sale of the car. Recently had 50k checkup/oil change. No pressure from service dept. to good experience working on the deal that eventually was the sale of the car. Recently had 50k checkup/oil change. No pressure from service dept. to do work at that time, but very informative of items that will need attention soon. Cost was in line with predicted amount. More

My visit was a follow up to my new car purchase. I worked Don Thompson my sales consultant who has made my car purchase a pleasure. He continued his white glove treatment by spending some time on his knees r Don Thompson my sales consultant who has made my car purchase a pleasure. He continued his white glove treatment by spending some time on his knees removing some overlooked glue missed by the detailers. More

I have been purchasing cars from you since 1992. (chevy blazer, Pont Bonnieville, Thunderbird, Olds Sillouette, Cavilier, Freestar, Mirage) Due to my last experience, I have no plans to vist your dealersh blazer, Pont Bonnieville, Thunderbird, Olds Sillouette, Cavilier, Freestar, Mirage) Due to my last experience, I have no plans to vist your dealership ever again. Maybe sour grapes but I feel you pushed off our issue and cost us $2600.00 for a transmission. We purchased the Freestar in Feb 2008, purchased a warrenty, 3yrs 36,000 miles. The first full winter we took it in because we had tranmission issues. After doing a little internet research, I found numerous complaints that the tranmission would just go out around 100,000 miles (purchased with 69,000). I was told there were no issues with the tranny. Next winter same issues arose, took it back in, and was told once again, the tranny is fine, no issues. Low and behold, 6,000 miles out of warranty, the tranny goes out. I speak to a couple people at Pearson Ford, and they can replace it for a low price of $3300.00. Ask if they can work with me on the price, they could reduce it by $50.00. I had it towed to Edward's Transmission and they did the same work that Pearson wanted to do for approx. $600.00 less. Edwards confirmed the tranny had been going out for awhile and I feel Pearson decided to ignore my complaints (because I could not re-create on demand). Just search Freestar Transmission Issues and you will get hundreds of thousands of hits. Glad to see Ford is willing to stand behind it vehicles. If Ford is so custmer service oriented as they claim, pay me back my $2735.00, less the $100.00 deductible. I had my van in the shop multiple times noting tranny issues, nope no problems, if you can't recreate it then it does not exist. Again, this may be just sour grapes, but two weeks after I had to have the work done, then you send me a survey request, bad timing. Again, I have no plans to ever visit Pearson Fords lot, and be warned, buy cars from them for 18 years, but don't expect to be treated any different than Joe Smith off the street. More

Great experience from first online contact to in-person at dealership. Mike wasn't immediately available but Randy took care of us with some test drives like we were his customer until Mike freed up. Never at dealership. Mike wasn't immediately available but Randy took care of us with some test drives like we were his customer until Mike freed up. Never felt any pressure and Finance Guy got us a 2.9 rate. We plan on buying a flex in the future from Pearson as well. Hope the service experience will be as good as the sales experience! More

I have been doing business with Pearson Ford for a long time now and firmly beleieve that the service dept determines whether or not I purchase from the same dealer again. Bill Haygood and Scott Krouse hav time now and firmly beleieve that the service dept determines whether or not I purchase from the same dealer again. Bill Haygood and Scott Krouse have always serviced my vehicles and they are exceptional, never pushy,but always advising me on what my vehicle needs. They always look me in the eye when they are talking to me and I never get the feeling I'm being sold something I dont' need. Needless to say I will purchase my next Ford from Pearson Ford directly because of the excellent service I have received from these two guys. Thanks again Bill and Scott More

Latest purchase at Pearson was a 2010 Escape. I have bought several vehicles, new and used, from them over the last 20 years. I always go their first and have a preference to work with Mack Marsh. Cle bought several vehicles, new and used, from them over the last 20 years. I always go their first and have a preference to work with Mack Marsh. Clearly the best auto salesman I have ever worked with (covering 35 years). He is attentive, works to understand your needs then find what you want. Does not always push selling up. Excellent follow-up after the sale. Calls appropriately through the year to see if there are new needs. More