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Pearson Honda
Midlothian, VA
137 Reviews
Getting Acquainted with our New Honda Dealership, Serving Midlothian, Richmond, Bon Air, Glen Allen and Petersburg
At Pearson Honda, our goal is to exceed your expectations at all times. The moment you walk into our showroom, which features the latest Honda CR-V, Honda Accord, Honda Civic, Honda HR-V and Honda Fit models available, we intend to help you find a new or used car you'll love. But our relationship doesn't end there.
Once you drive your new vehicle off the lot, you want to make sure that you get as much good use of out of it as possible. That's where our car service and repair center comes in. If you buy or lease a vehicle from us, you're getting quality maintenance with certified Honda parts that are also available for purchase. Basically, you'll know your vehicle is in good hands, from beginning to end.
You're also in good hands with our team of Honda lease and loan specialists. They take the stress out of the situation and work to make sure you have a pleasurable experience, while also meeting your financial needs.
So, what's the quickest and easiest way to experience this unmatched service? Pearson Honda can easily be contacted online or by phone. Or, swing by and see us in person. Our showroom is conveniently housed at 14001 Hull Street Road Midlothian, Virginia, and we're are always happy to chat about new vehicles and answer any questions you might have.
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Showing 137 reviews
October 13, 2021
I would have left NO stars if that option had been available. I will NEVER let Pearson Honda do ANY service work on my vehicle. Nor, due to their dishonest tactics in the service dept., would I ever p available. I will NEVER let Pearson Honda do ANY service work on my vehicle. Nor, due to their dishonest tactics in the service dept., would I ever purchase a vehicle from them. The service dept. knew just the right key words to say to the warranty people, so that they would not agree to fix my engine. This was a problem that had a class action suit against Honda and then an extended warranty to fix the problem - all before I purchased my Odyssey. The service dept. simply did not want to do the work, after they told me that the Warranty people would not pay for it, they never asked if I wanted to pay to fix the problem, because they didn't want to do it. Period. Plus it took an hour to read the codes and they charged me $66.50, just to read the codes. Ridiculous. Any one else would have read the codes for free. More
by Cathedra
Employees Worked With
Johnny Willis, Service Manager, Scott Reyes
August 21, 2021
Been coming to Pearson Honda for over a decade since they were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am oil change and asked to add air to tire as tire sensor was on. Oil change took about 2 hours. Service advisor hands me inspection checklist and told me tires require immediate attention. She told me that she will call me with tire options and that I can go ahead and pay for the oil change. Started my vehicle and tire sensor was still on. As I was driving home, noticed that service noted leaking shock and that it needed immediate attention. This was not mentioned by the service advisor (she said later she was new). My past experience with Pearson is that they will usually recommend repair the same time if it needed immediate attention. But this leaking wasn't mentioned. Called service department but no one was picking up. Left message, sent on line request for appointment. Finally someone picked up and asked appointment for leak to be fixed. Was told they would have to speak with service advisor. Service advisor calls and says I can drop off vehicle Sunday evening and they can work on it Monday. I clarified the date and she confirmed. Later that day someone calls and tells me that my appointment was Monday a week later. Told caller this wasn't what the service advisor told me and they couldn't work me in for something they found "required immediate attention". Experience was very frustrating. I expected more from their customer service but I shouldn't be surprised since their quality of service, like I said, has been declining. In the past, they would ask how can we make it right if there was service that was unsatisfactory and they often do a good job fixing it. But not this time and those days maybe gone. More
by mrmg2420
Employees Worked With
Service advisor
August 04, 2021
Very poor service I think this place is a rip-off I was charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pe charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pearson, left a few messages for the general manager and service manager after a week no response More
by Seon
Employees Worked With
Johnny willis
July 18, 2021
Nate and the entire Pearson Honda made purchasing my new car a breeze. They were very helpful and treated me like I was family. Thank you guys so much for making the process quick and easy. car a breeze. They were very helpful and treated me like I was family. Thank you guys so much for making the process quick and easy. More
by Norkeita
Employees Worked With
Department of Finance , Nate Jones
May 05, 2021
10 out of 10! Fady was awesome, very detailed showing us the vehicles. Patiently discussed the features and never created any pressure to buy. Continuously went above and beyond by ensuring all addons were the vehicles. Patiently discussed the features and never created any pressure to buy. Continuously went above and beyond by ensuring all addons were complete, full tank of fuel, washed and delivering the 2021 Honda Civic ES to my son (16 yrs old) with balloons and a large ribbon on the front. Great attention to detail. I would recommend him to anyone looking to buy a Honda and will talk with him in the future when it is time to update my Tacoma :). More
by Scott
Employees Worked With
Fady Ibrahim
April 15, 2021
Nate was a great sales person. He took the time to go over all the features of the CR-V with me. I also appreciated that there was no pressure to make a deal before I was ready. over all the features of the CR-V with me. I also appreciated that there was no pressure to make a deal before I was ready. More
by kcorker142
Employees Worked With
Nate Jones
April 12, 2021
Nate was spectacular as our sales person. He took time to thoroughly go through the "ins and outs" of our new 2021 Honda CR-V! We love the vehicle! Thanks again Nate! thoroughly go through the "ins and outs" of our new 2021 Honda CR-V! We love the vehicle! Thanks again Nate! More
by st1lcty1
Employees Worked With
Nate Jones
March 27, 2021
This is an outstanding dealership. They always bend over backwards to make the buyer feel that the salesman and the dealership are looking for a win, win for the both of us. Very fair. backwards to make the buyer feel that the salesman and the dealership are looking for a win, win for the both of us. Very fair. More
by Jgpark
Employees Worked With
Nate Jones
March 24, 2021
10 out of 10! Salesman went above and beyond to get us the vehicle we wanted. It was the best car buying experience we have had. I'd reccomend everyone stop buy and check them out! the vehicle we wanted. It was the best car buying experience we have had. I'd reccomend everyone stop buy and check them out! More
by Elliotshilling
Employees Worked With
Nate Jones
