Pearson Nissan Of Ocala - Service Center

I called in the morning because the used truck we just purchased needed to be looked at and a new key needed to be made, they said to bring it in at 2:30-3:00. So i did! I was then told after arriving at purchased needed to be looked at and a new key needed to be made, they said to bring it in at 2:30-3:00. So i did! I was then told after arriving at about 2:45 that my vehicle would not be looked at until the next morning. I had to then arrange a ride back home. The next day i had not received any notification that the truck was done so i called at 2:30 and left a message for the service department, bot five minutes later they called me back to tell me the truck had been done since the morning. Its minor inconveniences to clients like these that really aggravate people, they could have initially told me the truck would be kept overnight, they could have called when the truck was done with the status and report of what was wrong, and the truck had to be sold with a second key so they could have made the second key while it was sitting on the lot instead of making their customer go back to the dealership to have the key made. And mind you the guy who makes the keys was only available specific times two days a week and both of which were inconvenient for me. I have had issues with the service department of this dealership in the past also which is why i was hesitant to go back in the first place but after 5 years i see that they are still not client focused. The only reason i am giving two start instead of one is because the sales staff we did business with was great, i give them 5 stars in that department. More

Walked in and we were instantly helped. Brian was awesome, very timely, friendly and took his time with my kids( can be a lot for some). Thanks for all your help! awesome, very timely, friendly and took his time with my kids( can be a lot for some). Thanks for all your help! More

It was a good experience I got in I got out real quick I was really happy with the service guy everything seem like it was just great I’ve always enjoyed going to that dealership. was really happy with the service guy everything seem like it was just great I’ve always enjoyed going to that dealership. More

The dealership is a great dealership to actually buy a car from more so the service i will definitely buy another car there at pearson car from more so the service i will definitely buy another car there at pearson More

I commend hin for the honesty that he provided.it means alot when you are a women having to come to a dealership. Issac was awesome alot when you are a women having to come to a dealership. Issac was awesome More

At approximately 4:05pm on Saturday, February 27, 2021, At approximately 4:05pm on Saturday, February 27, 2021, I arrived at the Pearson Nissan of Ocala to request that a new battery be installed on my 20 At approximately 4:05pm on Saturday, February 27, 2021, I arrived at the Pearson Nissan of Ocala to request that a new battery be installed on my 2017 Nissan. No worries, Mrs. Dukes, our staff will take care of you and do whatever we can to make you comfortable. You are welcome to wait in the lounge in our lobby and please help yourself to the refreshments. Within a few minutes, the gentleman returned with my invoice and explained that the technicians who change out batteries were gone for the day. He told me that he replaced the battery himself because he did not want me on the road with a three-year old factory battery that might not be reliable. My only regret, I failed to ask the name of the gentleman who replaced my battery. Folks, service just doesn't get better than this. Thank you graciously Pearson Nissan staff! And, to the gentleman who changed my battery, You are Simply The Best!! Kathy Dukes More

Being a long customer with this location. My latest interaction with Isaac was the best ever. Isaac made sure all my needs were met! If I can have Isaac every time, my experience will be great always. interaction with Isaac was the best ever. Isaac made sure all my needs were met! If I can have Isaac every time, my experience will be great always. Thank you Isaac! More

ARRIVED 1 hour early and was greeted and told i could be accomodated . George St John was my advisor and he was terrific. i had some additional work and he was able to explain some things about the 4 wheel accomodated . George St John was my advisor and he was terrific. i had some additional work and he was able to explain some things about the 4 wheel drive that i asked. great experience. More

Calling and texting to continue to get a sale is a poor business practice after the dealer can not meet your needs that had been discussed well before. Please spend more time accommodating your customers a business practice after the dealer can not meet your needs that had been discussed well before. Please spend more time accommodating your customers and waste less time . This review is from someone who bought one of your cars a few months ago thank you More

Pearson has serviced our cars for nearly 8 years. Service has been so good, we bought a new Rogue at Pearson, last fall. Sales associate found us thee perfect fit, at a great price. has been so good, we bought a new Rogue at Pearson, last fall. Sales associate found us thee perfect fit, at a great price. More