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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,918 Reviews

3,918 Reviews of Pearson Nissan Of Ocala - Service Center

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March 28, 2020

This was not one of my best services. It took 20 min. for someone to check me in & the lady was standing/sitting right there. More

by YSTOKES1955
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Pearson Nissan Of Ocala responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (352) 622-4111 to speak to our manager directly. Sincerely, Pearson Nissan of Ocala

March 27, 2020

Oil Change Bought a van from Automax earlier this year and was informed that Pearson Nissan did all the work on it and was highly recommended. So when my oil cha More

by FLAPARANORM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garry Bradley
Apr 02, 2020 -

Pearson Nissan Of Ocala responded

Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for your feedback! We hope you have a great day! Sincerely, Pearson Nissan of Ocala

March 27, 2020

I scheduled an oil change and tire rotation and dropped off my truck. After returning home I realized they had not been rotated and I had to return for them to complete the work. They apologize and correct More

by CHAD22M
Recommend Dealer
No
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2020

good Service my waiting time was not to much. pleasant and very helpful. Jay was not there but Jimmy worked so good and fast.the waiting room was clean. More

by DR.DAVID.P.DELEON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfred "Al Jay" Icalla
Apr 02, 2020 -

Pearson Nissan Of Ocala responded

We are always happy to help! Thank you taking the time to let us know about your experience. We can't wait for your next visit! Sincerely, Pearson Nissan of Ocala

Apr 02, 2020 -

Pearson Nissan Of Ocala responded

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March 25, 2020

Scheduled Service Had scheduled my service for oil change and to get 4 new tires installed. Upon arrival I found out that tires I was hoping to buy were not in stock a More

by stomah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to tell us how we did. We are pleased to hear about our team going above and beyond for our customers. Sincerely, Pearson Nissan of Ocala

March 25, 2020

Excellent Great service department. Isaac was very efficient and friendly. 5 star service. Appointment was on time as promised . Service was performed quick More

by PHILCOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2020 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to tell us how we did. We are pleased to hear about Isaac going above and beyond for our customers. Sincerely, Pearson Nissan of Ocala

March 22, 2020

Always an efficient and well done service visit! Isaac is the consummate service advisor and always ready to converse about potential needs for your vehicle (instead of using fear tactics just to up More

by HOLLYWOOD91203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Pearson Nissan Of Ocala responded

Thank you so much for this wonderful review. We are pleased to hear about Isaac and our team going above and beyond! Sincerely, Pearson Nissan of Ocala

March 21, 2020

I visit Ocala every winter to compete in horse shows. I always bring my Infiniti in for service. Twice the Pearson team has discovered, & corrected, errors made by my home dealer’s service department. More

by LUTTON0
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Pearson Nissan Of Ocala responded

We are always happy to help! Thank you taking the time to let us know about your experience. We can't wait for your next visit! Sincerely, Pearson Nissan of Ocala

March 20, 2020

Isaac is very pleasant and professional. Keeps u informed and tries to get u out reasonable time. Dealership needs to improve wait time. Had 10 am appt and left about 12:15 pm for an oil change More

by VWFL314
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Pearson Nissan Of Ocala responded

Thank you for letting us know how we did. We are always trying to improve to make your next visit better than the last! Sincerely, Pearson Nissan of Ocala

March 20, 2020

I was extremely happy and satisfied with the service and waiting room accommodations. This was my first oil change at this dealership. The employees were very friendly and made sure all your questions were More

by JIMMARKO
Recommend Dealer
Yes
Employees Worked With
Alfred "Al Jay" Icalla
Mar 23, 2020 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to let us know how we did. We are pleased to hear how satisfied you are with your visit! Sincerely, Pearson Nissan of Ocala

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