Pearson Nissan Of Ocala - Service Center

Service was sub par I showed up a little early for my appointment. I was told my advisor would not be in today. I was showed to the waiting room. No advisor spoke to I showed up a little early for my appointment. I was told my advisor would not be in today. I was showed to the waiting room. No advisor spoke to me. I was brought a piece of paper saying my oil would be changed and tired rotated. The wait was very long. When completed someone called my name, walked me to the cashier and that was it. There was no explanation of any service or recap of what was covered. Last time I came in, my advisor Jimmy took time to explain everything and it was great. Jimmy made my visit. Not so much this time. Jimmy wasn't there and noone else seemed to care. The gentleman who provided the shuttle service for me was great. He deserves kudos. More

Awesome Nissan fixed my car and was very helpful! I will for now on go to Pearson Nissan in Ocala. Great customer service and fast working. Nissan fixed my car and was very helpful! I will for now on go to Pearson Nissan in Ocala. Great customer service and fast working. More

Great Service Felt my time and patronize was important. Isaac kept me up to date on the problem and how it would be resolved. Then gave me a price break due to reoc Felt my time and patronize was important. Isaac kept me up to date on the problem and how it would be resolved. Then gave me a price break due to reoccurring problem. Thanks. More

Online appointment When scheduled an online appointment there was no wating once I got to the dealership Took about 1.5 hours for oil change an rotate tires. When scheduled an online appointment there was no wating once I got to the dealership Took about 1.5 hours for oil change an rotate tires. More

Excellent My Service guy did a great job well detailed and able to answer questions one thing I do suggest is that you guys do the review while customers are in My Service guy did a great job well detailed and able to answer questions one thing I do suggest is that you guys do the review while customers are in office to make sure everyone one get rated by there point of service. More

Superior customer service in a timely manner Great customer service, friendly, courteous employees. They take time to listen to you and answer ant questions you have. Facility is clean and presen Great customer service, friendly, courteous employees. They take time to listen to you and answer ant questions you have. Facility is clean and presentable. Love the snacks. More

December 4th visit Al-Jay is always upfront and honest with what my vehicle needs. Always greets me with a smile. They always work around my schedule and work me in quic Al-Jay is always upfront and honest with what my vehicle needs. Always greets me with a smile. They always work around my schedule and work me in quickly. More

Service for oil change the staff made my visit very nice. The staff and experience was smooth, efficient and friendly. George was very professional. The area to wait in the staff made my visit very nice. The staff and experience was smooth, efficient and friendly. George was very professional. The area to wait in was clean and comfortable. George went over everything with me. Will certainly be back when I need service. More

Whole car inspection-oil/filter change I’m giving this rating because I’ve been to many Nissan dealerships where I live and when I came to this dealership and had Alfred help me out with my I’m giving this rating because I’ve been to many Nissan dealerships where I live and when I came to this dealership and had Alfred help me out with my car...I felt more confident and secure that my car was in good hands. The level of professionalism was really great and the customer service was even better. I would recommend everyone to this dealership. More

Oil Change and RECALL Notice Parts Ordering Very quick service, twice as fast as normal for the oil/filter change. Will wait to hear back when the RECALL part arrives and then I'll return for t Very quick service, twice as fast as normal for the oil/filter change. Will wait to hear back when the RECALL part arrives and then I'll return for that replacement installation More