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Pearson Toyota

Newport News, VA

4.1
599 Reviews

12978 Jefferson Ave.

Newport News, VA

23608

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Showing 599 reviews

November 03, 2016

purchased a 2017 Camry XLE Purchased a new vehicle and was treated with respect and dealt with fairly with everyone I dealt with. John Spain was excellent to work with and very More

by James Young
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Spain, Marty Teasdale
Nov 04, 2016 -

Pearson Toyota responded

Thanks for your outstanding review, James! We’re very happy to hear that John and Marty were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Pearson Toyota Team

November 01, 2016

Outstanding customer service I had a outstanding interaction with the sales person name Gregg, he was honest and upfront and pleasant to talk to. He help me find the vehicle I pur More

by fullerh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg
Nov 02, 2016 -

Pearson Toyota responded

Thank you for taking the time to write this 5-star review about Pearson Toyota. We strive to provide courteous service to all our guests and are glad to hear that Gregg helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Regards, Pearson Toyota Team

November 01, 2016

Service Department The service department did a great job completing my 10,000 mile service and state inspection in timely manner. Jeff Neise did a great job as a servic More

by Phil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Neise
Nov 02, 2016 -

Pearson Toyota responded

Phil, thank you for the awesome feedback about Pearson Toyota! You're right, Jeff is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Regards, Pearson Toyota Team

October 30, 2016

Knowledgable, Friendly, Listened to what I wanted. Was friendly, helpful, answered all questions fully, Listened to what I needed and wanted, No hype or sales pressure. I have recommended Pearson to m More

by SilverLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason D. Landen, Walter L. Powers, Manager can't remember his name
Oct 31, 2016 -

Pearson Toyota responded

Thank you for leaving Pearson Toyota this great review. We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Regards, Pearson Toyota Team

October 24, 2016

Routine Oil Change Another great service provided by Jeff Niese and the Toyota Service Department. Friendly, courteous, professional, and informative. I can count on Jef More

by Karen Raiford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Niese
Oct 25, 2016 -

Pearson Toyota responded

Thank you for taking the time to share your experience at Pearson Toyota, Karen. We’re glad to hear you found us professional, courteous, and informative. If there is any automotive need we can help with in the future, don't hesitate in contacting us. Regards, Pearson Toyota Team

October 12, 2016

One of Toyata's best dealership. This dealership is willing to work with prospective owners of Toyota vehicles just to prove their advertisements are authentic and they do desire to m More

by Kirk123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan Henderson
Oct 13, 2016 -

Pearson Toyota responded

Thank you for the feedback! We are happy to hear of your positive experience at Pearson Toyota, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Regards, Pearson Toyota Team

October 09, 2016

Awesome Experience Originally went to look at a used truck but was able to purchase a 2017 for a few dollars more. Jaymes made the buying experience smooth and simple. More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaymes
Oct 10, 2016 -

Pearson Toyota responded

Thank you for your review, Jason. We're glad to have Jaymes on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Pearson Toyota Team

October 02, 2016

Wonderful Sales Experience Greg Sewell went above and beyond to make sure I had the best deal I could get and I was happy through out the entire experience. More

by wpmartin53
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Sewell
Oct 03, 2016 -

Pearson Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear Greg was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Regards, Pearson Toyota Team

October 01, 2016

Service Experience Chris Guimond was excellent in dealing with an issue on my 2015 Avalon. His professionalism, attention to detail, as well as his patience and perseve More

by Conett127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Guimond
Oct 03, 2016 -

Pearson Toyota responded

Thank you for your review. We're glad to have Chris on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Pearson Toyota Team

Oct 03, 2016 -

Pearson Toyota responded

Thank you for your review. We're glad to have Chris on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, Pearson Toyota Team

September 29, 2016

Easiest transaction /Friendly people Jason and the others at Pearson Toyota were knowledgable, friendly, helpful, and efficient. I wasn't sure exactly what I wanted before I visited, but More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salesman Jason, the F&I guy (big boy)
Sep 30, 2016 -

Pearson Toyota responded

Jan, thank you for taking the time to submit this amazing feedback. Our team takes pride in their helpful, friendly, and efficient customer service and will be happy to hear that you left Pearson Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! Regards, Pearson Toyota Team

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