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Pearson Toyota
Newport News, VA
599 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 599 reviews
August 24, 2016
Corolla 2005 Chris G. explains everything in a very patient manner that I can understand. He keeps me updated on what they find in my 2005 with over 150,000 miles. Chris G. explains everything in a very patient manner that I can understand. He keeps me updated on what they find in my 2005 with over 150,000 miles. I trust Chris. More
by rosewood403
Employees Worked With
Chris G.
August 22, 2016
Excellent. My experience as usual was excellent. I will always come to Pearson Toyota first when I have a need for a vehicle. Excellent customer service always. My experience as usual was excellent. I will always come to Pearson Toyota first when I have a need for a vehicle. Excellent customer service always. More
by MLomax
Employees Worked With
Jaymes Davidson
August 21, 2016
Superb customer service I purchased my 2016 Toyota tundra four-wheel-drive on Wednesday. Zero hassle, superb customer service, an excellent price. They were extremely accomm I purchased my 2016 Toyota tundra four-wheel-drive on Wednesday. Zero hassle, superb customer service, an excellent price. They were extremely accommodating and worked with me in many regards. Will purchase from Pearson Toyota again More
by F18grunt
Employees Worked With
Sam Salter, Marty, Joshua
August 11, 2016
Very friendly, yet professional. I found all the experience w/ my new van purchase to be professional & met my needs. Tom Conway & our financial services officer were kind & helpful. I found all the experience w/ my new van purchase to be professional & met my needs. Tom Conway & our financial services officer were kind & helpful. More
by NurseDear
Employees Worked With
Tom Conway,
August 08, 2016
Quick service...just time to read the paper and I'm off for. Recall for seat belts. All taken care of quickly. Very efficient with my appointment and then off to spend my day on other things. Love being able Recall for seat belts. All taken care of quickly. Very efficient with my appointment and then off to spend my day on other things. Love being able to read the paper while there. More
by Judith P Letchworth
Employees Worked With
Jeff
August 01, 2016
Service as expected As a customer, I expect excellent service, and that is what I received. Heather is an outstanding service writer and makes you feel very special. As a customer, I expect excellent service, and that is what I received. Heather is an outstanding service writer and makes you feel very special. More
by CWilliams
Employees Worked With
Heather
July 28, 2016
Service on Toyota Care On long trip we needed to have required service. We were able to book a appt on line for date and time desired. Friendly staff. Great service. Bac On long trip we needed to have required service. We were able to book a appt on line for date and time desired. Friendly staff. Great service. Back on the road in about an hour. More
by Judi
Employees Worked With
Jose
July 25, 2016
Maintenance and State Inspection I had maintenance and state inspection performed. All aspects of the service were done in a very professional manner. No surprise as I have continuall I had maintenance and state inspection performed. All aspects of the service were done in a very professional manner. No surprise as I have continually received excellent service on my three cars over several years from the Pearson Toyota Team. My Toyota Team Leader, Ms. Heather Edwards is very professional and has always showed a desire for excellence in all aspects of her work, even when required her coordination on her day off. More
by Eddie Harris
Employees Worked With
Heather Edwards
July 24, 2016
Service rep was very personable. Even though my husband teasingly aggravated him he smiled and joked right back .Was there to please and do good job. Thanks Jose for great service. Even though my husband teasingly aggravated him he smiled and joked right back .Was there to please and do good job. Thanks Jose for great service. More
by Carols
Employees Worked With
Jose Garcia
July 23, 2016
Rude, Rude, Rude Sales lady was nice but manager was rude and was a bully! He didn't want my business. I was seeing if he would go down on the price of a 2014 used Sc Sales lady was nice but manager was rude and was a bully! He didn't want my business. I was seeing if he would go down on the price of a 2014 used Scion. You would have thought I asked him to cut his leg off. I got a lecture on how car dealerships don't have to lower there prices anymore. Carl Jones told me I don't have a car for you! Wow! I drove to Charles Barker Scion and bought a car and was treated like a respected customer. Should have given them a zero. More
by Upset
Employees Worked With
Celeste Cooke Sales Consulta, Carl Jones
