Pearson Toyota

SERVICE on my 2008 Highlander I brought my vehicle in on 21 Oct 2015 for a VA Safety inspection and also had a air filter replacement service. My mileage was 124,836. I notice th I brought my vehicle in on 21 Oct 2015 for a VA Safety inspection and also had a air filter replacement service. My mileage was 124,836. I notice that on the Multipoint Inspection sheet that my brake lining measurements on the front left and right wheels showed 3mm. Referring to the Multipoint Inspection sheet dated 27 August 2015 showed the front left and right brake linings to be 5mm. My Mileage was 121,245. (3591 miles driven, Boston and Savannah trips) Looking back at a Multipoint Inspection sheet dated 29 Jan 2015 the same linings measured 6mm, and my mileage was 111,175. (10,070 miles driven) Are the technicians actually measuring the linings or guessing? On a few (3) passed service visit I had to return to dealership to have Jeremy reset the service warning msg on the dash that technician did not do at time of service. More

Excellent Service Department The 90,000 mile service on my Avalon cost more than usual. The service manager explained how comprehensive the 90,000 mile service is and how valuabl The 90,000 mile service on my Avalon cost more than usual. The service manager explained how comprehensive the 90,000 mile service is and how valuable it is to extend the life of the vehicle. It should also improve the gas mileage for an upcoming trip. Since I plan on keeping my Avalon for five or six more years it is well worth a little extra cost to ensure the best possible service on my vehicle. More

Always Great Service has always been a great experience. The Service Dept is where the rubber meets the road (so to speak) for the customer....in my opinion. I h Service has always been a great experience. The Service Dept is where the rubber meets the road (so to speak) for the customer....in my opinion. I have had nothing but positive experiences with your team. More

Avalon Oil Change It's always comforting to work with Chris Guimond. He looks you square in the eye when he is speaking to you and is very professional. No doubt Pears It's always comforting to work with Chris Guimond. He looks you square in the eye when he is speaking to you and is very professional. No doubt Pearson sees him as a high caliber team member. More

Enjoyable experience Henry was very accommodating to us. He had the the car ready and waiting for us up front when we arrived. He made it a pleasant experience for us. Henry was very accommodating to us. He had the the car ready and waiting for us up front when we arrived. He made it a pleasant experience for us. More

Highlander check up. Always happy when I go to Pearson Toyota. Just drive up and someone comes out to meet you . Then I see Jeremy who I go to each time I visit. He gets e Always happy when I go to Pearson Toyota. Just drive up and someone comes out to meet you . Then I see Jeremy who I go to each time I visit. He gets everything updated and what needs to be done. He tells me how long it will take for my check up .Then I go to the waiting room which is very comfortable. There is always coffee, drinks and water. Also, some snacks. I usually watch TV or use the internet. There is a cute room for children to play or watch a video. After a while Jeremy comes to get me because my car is ready. He takes me to billing. My car is waiting and I am ready to leave. Great experience. They also have a shuttle to take you to work or wherever. This time I had and oil change, overall checkup and new tires put on. More

Very smooth purchase of a 2016 Tundra We feel very at home with the staff at Pearson. Family feeling or at least part of a elite club where you are remembered each time you return We feel very at home with the staff at Pearson. Family feeling or at least part of a elite club where you are remembered each time you return More

Always clean and fair to all They sent me a reminder that my service was due and when I called for my appointment I was given one right away when I wanted it. I took my vehicle i They sent me a reminder that my service was due and when I called for my appointment I was given one right away when I wanted it. I took my vehicle in I was met and my vehicle was inspected for damage and was escorted to to the service writer. I the went to the waiting area and in a loted amount of time the service writer came and explained that my vehicle was in good shape and explained what services were preformed. My vehicle was waiting for me. More

Purchase 2006 Jeep Grand Cherokee Little bit of a shaky start. Their detailing team got water in the engine coils that cause the engine to have issues after leaving the lot. It took Little bit of a shaky start. Their detailing team got water in the engine coils that cause the engine to have issues after leaving the lot. It took them over the weekend to get mechanics on the job, but they did fix the problem and happy with the vehicle. More

Excellent from beginning to end! The whole experience with Pearson Toyota was excellent. This was a no hassle, pleasant deal with all involved. We received fair trade in value for our The whole experience with Pearson Toyota was excellent. This was a no hassle, pleasant deal with all involved. We received fair trade in value for our car and was given the "out the door" price of the new vehicle with no problem. There was no pressure at all in the buying and financing process. Very transparent with everything, which is not always the case. More