
Pearson Toyota
Newport News, VA
Filter Reviews by Keyword
By Type
Showing 599 reviews
What an enjoyable experience! We arrived "just looking" for a vehicle that we hoped to purchase after the first of the year. We were interested in a 4- Runner and we had searched m We arrived "just looking" for a vehicle that we hoped to purchase after the first of the year. We were interested in a 4- Runner and we had searched many dealerships without success. We then passed by and spotted 5 of them sitting on the lot at Pearson. As soon as we started browsing we were greeted by the sales staff. We told them that we were just looking as we wanted to make a purchase at a later date. Jonathan had approached us and asked if we had any questions or needed help in anyway. We have purchased allot of vehicles in our life and have never met a salesman that was so honest and not pushy.He devoted his time (which they were very busy at the time) and attention in knowing that we would not be making a purchase for about another 4 months. He offered to provide us with the trade in value of our current vehicle and said it would give us a good idea for when we are ready to make a purchase. The bottom line is that he offered so much help with no clue if we were ever going to return to purchase a vehicle from Pearson.I enjoyed his positive attitude and devotion in making our car purchase easy and painless. I will definitely make the trip when I am ready for another new car. Go see Jonathan if you want to work with an honest hardworking salesman. More
Fifth car purchased from Pearson Toyota The whole process was low pressure and stress free. This is our fifth vehicle purchased from Pearson Toyota and we wIll definitely be heading back in The whole process was low pressure and stress free. This is our fifth vehicle purchased from Pearson Toyota and we wIll definitely be heading back in the future for our next vehicle as well. James is great! More
Battery replacement Compliments to Chris and the team at Pearson. Each experience from sales to service has reconfirmed our reason to continue business with the hometown Compliments to Chris and the team at Pearson. Each experience from sales to service has reconfirmed our reason to continue business with the hometown dealership! More
Great First Sale Leonte was very helpful and worked hard to get the deal made. I am a return Toyota custmomer (8 time over) because of the great value and quality toyo Leonte was very helpful and worked hard to get the deal made. I am a return Toyota custmomer (8 time over) because of the great value and quality toyota provides. Leonte, depiste being fairly new, knew enough about the vehicle and also showed he was honest, he didnt try to BS me, when he didnt know an answer to a very specific question i had he said "honestly, i dont Know" but he directed me to someone that did. The Managers and Fininace person also were excellent (cant remember the names). More
Purchased 4Runner Buzz, Marty and Walter were great and very cooperative with my purchase. Made sure I had a reasonable price and took care of the processing with profe Buzz, Marty and Walter were great and very cooperative with my purchase. Made sure I had a reasonable price and took care of the processing with professionalism and confidence. A very customer driven dealership that I trusted and respected. All salesman were friendly and approachable, offering assistance and refreshments during my visit. A great team that is geared to making a profit and taking care of its customers. I would definitely recommend to others and return for another vehicle. Thanks Team for a job well done and a caring atmosphere. Buzz, was very knowledgeable and patient with me and my demands. Made every effort to insure I was taken care of to my satisfaction. Buzz made sure all paperwork was taken care of and was there with me every piece toward completion. His attitude and experience was very rewarding when making my purchase. Thanks Buzz, Marty and Walter for all your assistance and commitment to taking care of your customers. James More
Brake job done well! Chris and his crew are very thorough and on time. He gets straight to the point and takes care of business. Good job Pearson Toyota Scion. Chris and his crew are very thorough and on time. He gets straight to the point and takes care of business. Good job Pearson Toyota Scion. More
Rick in service was great!! I was very pleased with Rick from Service. He was awesome. I have no complaints with the Service department. However, I brought my own parts that I I was very pleased with Rick from Service. He was awesome. I have no complaints with the Service department. However, I brought my own parts that I bought on line. I needed hauraulic lifts for my trunk and paid $39.95 for them. The parts department quoted me....get ready for this....$344.00. That is absolutely ridiculous. More
Purchase of a new vehicle Everyone was incredibly helpful throughout the whole experience. I truly appreciated the support with financing and closing the deal. The salesperso Everyone was incredibly helpful throughout the whole experience. I truly appreciated the support with financing and closing the deal. The salesperson, Mr. Davidson was supportive and spent a lot of time trying to meets our needs of a specific monthly payment. More
New Tire I arrived without an appointment recently due to my low tire pressure light being on. The service department found the problem quickly and had me back I arrived without an appointment recently due to my low tire pressure light being on. The service department found the problem quickly and had me back at work with very little time loss. More
Excellent experience Just purchased 2016 Corolla. We had a very good buying experience with Buzz Davidson, although it took much longer than we had hoped. Buzz was knowl Just purchased 2016 Corolla. We had a very good buying experience with Buzz Davidson, although it took much longer than we had hoped. Buzz was knowledgeable and very personable and put no pressure on us to buy. One reason for buying at Pearson was that we have found the service department to be very good. They have taken good care of our Sienna we bought four years ago. More