
Pearson Toyota
Newport News, VA
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Better quailty This was my first Toyota purchase unfortunately, i wish better inspection was conducted prior to my picking up my vehicle upon delivery. My interior This was my first Toyota purchase unfortunately, i wish better inspection was conducted prior to my picking up my vehicle upon delivery. My interior headliner is noticeably sagging around sunroof. More
Great service! We have been going to Person Toyota for service since buying our Sienna minivan there almost 15 years ago. Most recently I had to take our van in for We have been going to Person Toyota for service since buying our Sienna minivan there almost 15 years ago. Most recently I had to take our van in for a transmission fluid leak. It wasn't obvious where the leak was, so instead of just declaring that a gasket needed to be repalced they used dye to find the leak and recommend a course of action. Due to an upcoming trip I needed the van back quickly and my service rep, Jeremy Wolfe, went above and beyond to make sure I had my van back as quick as possible. Jeremy rocks! More
Great car buying experience This was the best car buying experience I ever had...quick! Buzz is a kind and compassionate person. He did not pressure me and allowed me to make a This was the best car buying experience I ever had...quick! Buzz is a kind and compassionate person. He did not pressure me and allowed me to make a decision in a pressure free environment. More
2016 Toyota John Spain was my salesmen took is time to ask questions, and listened to what we were saying. Have recomended him to friends and family. John Spain was my salesmen took is time to ask questions, and listened to what we were saying. Have recomended him to friends and family. More
Purchase Experience It was a pleasure working with Jonathan Henderson (Toyota Kid). He is a professional and was well-informed on the products available. He is customer It was a pleasure working with Jonathan Henderson (Toyota Kid). He is a professional and was well-informed on the products available. He is customer-oriented and was most helpful during my purchase process. He makes himself available to answer questions for potential buyers and more importantly he is available after the sale. He is an asset to the Pearson Toyota Scion Team. He was recommended to me and I have recommended him to others. More
2009 Toyota Prius Service I bring my 2009 Prius for the recommended maintenance and when it has a problem. I always have a good experience with everything from scheduling my ap I bring my 2009 Prius for the recommended maintenance and when it has a problem. I always have a good experience with everything from scheduling my appointment all the way through to the completion of the service. This time, my Prius was in for routine maintenance (oil change and tire rotation) but ended up requiring an expensive repair. My husband - he had never been to Pearson Toyota before - felt as if it was too costly and wanted to take it somewhere else for the repair. We went back to service department and talked with Jeremy Wolfe. He spent a lot of time explaining the issue and the cost of the materials and labor; he even had the service technician (Rob) explain why it needed to be done. My husband was very impressed with Jeremy and Rob and decided that we should have the repair done at Pearson Toyota. I appreciated that they went the extra mile to make us comfortable with the extent of the repair work. More
Great Experience My salesperson, Walter, was well-informed, friendly, and helpful without being high-pressure. He everything possible to ensure that I obtained the veh My salesperson, Walter, was well-informed, friendly, and helpful without being high-pressure. He everything possible to ensure that I obtained the vehicle I wanted. Bryan, the sales manager was also very accommodating and pleasant to deal with. The deal offered was reasonable, making the negotiation process quick and simple. More
Service of my 2001 Toyota Corolla I have always had a great experience with Pearson Toyota - even when it was Denbigh Toyota. I'm driving a 2001 Toyota Corolla and Jeremy keeps it in I have always had a great experience with Pearson Toyota - even when it was Denbigh Toyota. I'm driving a 2001 Toyota Corolla and Jeremy keeps it in excellent shape. I'm not always pleased with the high cost of labor but I've learned that you get what you pay for. More
Car Service As always, vehicle(s) serviced in a timely manner. The service advisor(s) always keep you informed of any issues identified and corrective action opt As always, vehicle(s) serviced in a timely manner. The service advisor(s) always keep you informed of any issues identified and corrective action options. More
Review Recieved excellent service. In and out quickly.Jeremy is very professional and very friendly and treats customers with respect. He goes the extra step Recieved excellent service. In and out quickly.Jeremy is very professional and very friendly and treats customers with respect. He goes the extra steps to ensure the job is done right. More