
Pearson Toyota
Newport News, VA
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ALL staff members at Pearson are true professionals and are people who care about their customers. My first association with Pearson came when Bob Evans, Service Manager, "adopted" me and my 2005 Prius! are people who care about their customers. My first association with Pearson came when Bob Evans, Service Manager, "adopted" me and my 2005 Prius! Bob was a wonderful person to deal with, and he put me on "Al's Team" for service. Since that time, I purchased my second Prius and continued service with Al - ALWAYS pleased and appreciative of the way he cared about me and my car. Now I have purchased my third Pris - this time from Pearson. What a pleasant experience! Beginning with Rich Bennett, my Sales Person, "Todd" and one other gentleman - whose name I wish I knew - and ending with "Berk" in Finance... this experience was, by far, the best I have ever had. I cannot say enough about how much I appreciate all of them. Buying a car is a big decision and investment, and these gentlemen understand how important it is to get things right! I am now looking forward to continued, first-class service with Al. Thank you, all, for a great experience and more to come! More
I have purchased over 20 cars since 1960, Brenda is the best sales rep I have ever dealt with. She knows her product, asks questions before pitching something. She has been very responsive, following up to best sales rep I have ever dealt with. She knows her product, asks questions before pitching something. She has been very responsive, following up to make sure all promises are met. This is the second car I have bought from this dealer, but the first since they have moved. This facility is first class. More
Brenda made this a hassle free experience. She said she'd make it as pain free as possible, and I can say she kept her word. I'm a new customer to Pearson, but so far I am very impressed! Brenda intro she'd make it as pain free as possible, and I can say she kept her word. I'm a new customer to Pearson, but so far I am very impressed! Brenda introduced me to the customer support and service staff, and everyone was friendly and proffessional... nicely done! More
Both Al and Chris addressed our concern and provided complete understandable answers. They are patient and friendly. Their work is of the highest quality, always looking out for us; which is why we hav complete understandable answers. They are patient and friendly. Their work is of the highest quality, always looking out for us; which is why we have been using Denbigh/Pearson Toyota for the last twenty years. More
erine hinzel was outstanding at everything that he did. He was very helpful and he even said if i couldnt get a new car i could get a used one. So the outcome was even better then i hoped, i got a brand ne He was very helpful and he even said if i couldnt get a new car i could get a used one. So the outcome was even better then i hoped, i got a brand new car and i went in for a used one what could be better. More
We have had SUPER customer service from Pearson's service department. In the 5 years we've been in this area we have taken our Sienna and 1993 Camry to Pearson's for both maintenance and occasional warranty department. In the 5 years we've been in this area we have taken our Sienna and 1993 Camry to Pearson's for both maintenance and occasional warranty work. Dave Wallace and his service team deliver the full customer package: from the professional courtesy and personal treatment as a valued customer to the quality repair work. They have backed any work they do 100%, and have never pushed repairs we did not need or ask for. Over the years we've also asked lots of questions of the service reps, parts reps, and service technicians and they have all consistently been very patient and helpful whether it was a drive by stop or phone call. So, in our experience, everything you need to be confident that your Toyota will provide you and your family the safety and reliability you depend on is available through the professional team at Pearson Toyota. We have also been looking for an additional new or used Toyota over the last couple years, and have made several walk-throughs of the lot. Very nice sales approach. We have never been 'pounced' upon or pressured. More
I just purchased my third Toyota from Pearson (previously Denbigh) and as always I was very satisfied dealing with this dealership. Rich Bennett has assisted me in all my purchases and has always been profe Denbigh) and as always I was very satisfied dealing with this dealership. Rich Bennett has assisted me in all my purchases and has always been professional, polite, and knowledgeable of the Toyota product that would suit my needs best. On my last purchase, a 2010 Camry XLE, I requested a specific color and options. Rich located one with a few days and Pearson received it within a few weeks. Rich continuously kept me informed of the delivery date. Once delivered Rich went over all of the controls before I drove off the lot to ensure I was able to safety operate the vehicle and options. I would be very proud to recommend Rich Bennett as the salesperson to deal with at Pearson Toyota. More
Brenda was a very nice person to deal with, she met every need that I had, and went out of her way to make me feeel very comfortable. The car buying exp. was short and sweet, instead of hours of sitting ther need that I had, and went out of her way to make me feeel very comfortable. The car buying exp. was short and sweet, instead of hours of sitting there. The dealership is very clean and tidy. The receptionist Kathy was very pleasant. More
I met Brenda while researching Toyota Rav4 pricing on the Pearson Toyota Internet sales site. Her attention to detail, and responsiness to my questions were the key factors in our purchase of a 2010 Rav4 Li Pearson Toyota Internet sales site. Her attention to detail, and responsiness to my questions were the key factors in our purchase of a 2010 Rav4 Limited. She is the best and really cares about helping you find the car that fits your needs and requirements. Her post sale follow-ups to see if we were completely satisfied with our purchase was refreshing. When I am shopping for my next Toyota, Brenda gets my first phone call. More
Dealing with John is a pleasure. I bought several cars from him. He is "no nonsense". He works to give you a fair price and follows up on all promises. He is a real accent for this dealership.I love my n from him. He is "no nonsense". He works to give you a fair price and follows up on all promises. He is a real accent for this dealership.I love my new Highlander Limited and remain loyal to this dealership. More