Pedder Chrysler Dodge Ram Jeep of Poway

My service manager was Izzy and she was just terrific. She stayed in touch and was a pleasure to deal with. She stayed in touch and was a pleasure to deal with. More

2 1/2 hours for recall appointment then tech ran into wooden crate with my Limited 2500 Ram. Now I have a gash in my passenger side running board. Got to go back to get that fixed now. xxx! I live 30 mil wooden crate with my Limited 2500 Ram. Now I have a gash in my passenger side running board. Got to go back to get that fixed now. xxx! I live 30 miles away and work full time. More

The service was excellent with customer service from (I believe her name is) Liz or Izzy at the service front counter . The part was unfortunately not ordered on time so I had to leave the car overnight. B believe her name is) Liz or Izzy at the service front counter . The part was unfortunately not ordered on time so I had to leave the car overnight. But it was repaired the next day. I had a friendly shuttle driver who gave me a ride home. More

Not good. Un organized. Over priced. Inefficient. Disorganized. Too big, too many people involved in part order Un organized. Over priced. Inefficient. Disorganized. Too big, too many people involved in part order More

Finally fixed an issue I’ve been experiencing for the past 3 years with my truck. past 3 years with my truck. More

The service department got my car finished quickly and did good work. It was routine maintenance but they got it done quickly and made me aware of upcoming issues I may need to address. did good work. It was routine maintenance but they got it done quickly and made me aware of upcoming issues I may need to address. More

The work they do is very good. What lacked is communication. Every time they said they were going to call or text, it never happened. Trying to get through to the service center on What lacked is communication. Every time they said they were going to call or text, it never happened. Trying to get through to the service center on the phone, took repeated phone calls over a couple hours before you managed to speak with someone. The work and knowledge was excellent, but communication was not. More

Greg Cooper is very helpful and I appreciate his updates as to the progress being made on the diagnostic inspection currently being performed on my PT Cruiser. as to the progress being made on the diagnostic inspection currently being performed on my PT Cruiser. More

Not enough service advisors. Izzy was great but could not keep up with the demand. Also my $600. Bill was outrageous for an oil change and a diagnosis that found battery terminal Izzy was great but could not keep up with the demand. Also my $600. Bill was outrageous for an oil change and a diagnosis that found battery terminals were loose. More

The service department here is outstanding. I bought my 4 month old Jeep at another local dealership. That other dealership was very unhelpful when my check engine light came on so I took it I bought my 4 month old Jeep at another local dealership. That other dealership was very unhelpful when my check engine light came on so I took it here instead. I am so glad I did. A unit in the charging system failed (subject to a recall) and I was advised the car should not be driven. Pedder set me up with a rental, and while I was bummed the part was on back order and wouldn't be available for a few weeks, I understood. But Izzy, the service manager (not sure her title) at Pedder, put through a rush order for the part and was able to get it fixed in just a couple of days. She kept me informed and followed up with me when she said she would. I would highly recommend this dealership and will be working through them in the future. I'm just sorry I didn't buy the jeep here! (I'll bring my business here in the future as well!) More