Pedder Chrysler Dodge Ram Jeep of Poway

Pedder has sold me my last 3 Dodge Challengers and I have always been very happy with the customer service in both the sales department as well as the service department. They take great care to keep me upda always been very happy with the customer service in both the sales department as well as the service department. They take great care to keep me updated, informed and happy!! More

Erick J. was a great help! Even delivered my truck to me. Overall GREAT experience. was a great help! Even delivered my truck to me. Overall GREAT experience. More

A little history… I bought my car brand new off a lot San Diego Dodge Jeep Ram. I also bought every #Warranty I could including oil changes. Each time I went to have my car service. It was ridiculous as my w Diego Dodge Jeep Ram. I also bought every #Warranty I could including oil changes. Each time I went to have my car service. It was ridiculous as my wait was anywhere from 2 1/2 hours to 5 hours. The service was lousy and the communication was worse. When I realized that I needed an oil change I literally groaned at the idea of going back there. I called what I thought was San Diego Chrysler Dodge, and discovered that it had been taken over by Carvana and their people were even more rude and told me that San Diego Chrysler Dodge had gone out of business (not true, just sold to Carvana) and they took over. I made an appointment very unhappily, especially when they said they had none of my records and I wasn’t sure that they were going to honor my contracts. I called your service department only to discover that you were very backed up. So I was resigned to having to go to Carvana, with a cringe. As I was in the Poway areaj, and two hours away from my appointment at Carvana, I took a chance and drove over to the Pedder dealership anyway. I was greeted almost immediately by your service tech Gregory Cooper, who was very personable, professional, and surprisingly, he made the experience so much easier and better than what I was used to! He also informed me that my car had a recall, and explained that I needed to get an appointment to get that resolved. The entire experience took less than an hour. Gregory was a wonderful representative for your dealership and I am now happy to say that I am going to go to Pedder Dodge to care for my car from now on! I am so pleased to find out that there is someone in the car dealership/customer service world like Gregory who understands the value of caring for the customer. This employee is a gem. I hope you keep him on your team for a long time and pay him well because he truly turned this Dodge owners opinion of the service at a dealership around !! More

The work bays seem to be well organized. Arrival, I was met by the service advisor Gregory. Very polite and professional. Arrival, I was met by the service advisor Gregory. Very polite and professional. More

Kathleen Farris was so great to work with. Very communicative, easy to follow, and clear. The oil change was very fast and my car was ready to go within an hour, as promised. I will be back! Very communicative, easy to follow, and clear. The oil change was very fast and my car was ready to go within an hour, as promised. I will be back! More

Buying out of state can be stressful, but Jackey, Jacob, Izzy, of course Zara made it so much easier and stress free. Quick response, provide anything I asked for, FaceTiming to see the car basically in per Izzy, of course Zara made it so much easier and stress free. Quick response, provide anything I asked for, FaceTiming to see the car basically in person, great experience. More

If you're planning on doing business with this particular dealership. Be aware they might slip in extra products or services without making it completely obvious what they are, how much they cost, or if you dealership. Be aware they might slip in extra products or services without making it completely obvious what they are, how much they cost, or if you even need them in the first place. Be all aware of deceptive advertising and sales tactics. More

Greg was amazing to work with and kept my updated as soon as he had something to report to me! Such a great and attentive employee! as he had something to report to me! Such a great and attentive employee! More

Excellent and fast service, even without an appointment. Great people to work with. Highly recommended. Great people to work with. Highly recommended. More

Brought my Jeep in for its regular oil change and tire rotation to keep it operating properly. Scheduling the appoint, showing up on the scheduled day, getting the work completed, and the car returned all rotation to keep it operating properly. Scheduling the appoint, showing up on the scheduled day, getting the work completed, and the car returned all went very smooth. I recommend the dealership for your service needs. More