Pedder Chrysler Dodge Ram Jeep of Poway

Don’t expect intercommunication from sales, parts, and service department. With purchasing 100K truck from the dealership, I negotiated parts within the sale. As the buyer I had to arrange everything t service department. With purchasing 100K truck from the dealership, I negotiated parts within the sale. As the buyer I had to arrange everything there was no communication between the department. On the day I purchased my truck, I was informed that I would receive a call from the service department to schedule an appointment for parts to be installed, after three weeks of not receiving a call, I took the initiative and called the service department. They had no clue what I was talking about. I had to call the sales department to find out that my parts had never been ordered. They said it would be two weeks. It took over a month for parts to be ordered and again, I had to call to find this information out. It took another two weeks to get me in for the installation. Upon arriving at the service department I was not greeted nor did I feel welcomed. The service advisor Louie Padilla was still not aware of the full extent of the work that is to be done, so it took them 1 1/2 week to finish the install that should have taken a day maybe two. Long story short if you’re purchasing from this dealership, do not expect communication be prepared to handle it all yourself and for it to be a lengthy process. Overall I think the entire dealership failed to provide a good experience with me as a customer. More

Over all this was a bad experience. First off let me say that Sean was the best part of this whole experience. unfortunately Sean was ill for some of this process and I don't blame hi First off let me say that Sean was the best part of this whole experience. unfortunately Sean was ill for some of this process and I don't blame him for this 1st- the dealership had my truck for a month. which is over kill for the work that was done. the longest time was waiting for the dealership to approve the work to be done. 2nd - when i went to pick up my truck Luis (not my service person) was the only person there on Saturday. I got to my truck and when i started the truck the Check Engine light was still on (check engine light was one of the issues i brought the truck in for). I told Luis that i need to have the service ticket reopened since the truck was not repaired. 3rd - i had not received a call on Monday from Sean after leaving the truck with the dealership for the issue not being repaired. I called the dealership myself and talked to Luis. Luis informed me that Sean had called in sick and a manager would look into my truck issue and get back to me. There was no call back on Monday. I continued to call on Tuesday, all day, and no one would take my call. Basically since Sean was off and my truck was assigned to him I was just xxxx out of luck and had to wait for Sean to return. 4th - when Sean returned he got the truck looked at and found that one of the items that should have been repaired (head light selector switch) was never replaced, and i was told that it was fix when i tried to pick up my truck on that Saturday. then the check engine light happened to be for a different error then the first error that i was told. 5th - Sean got the truck repaired and back to me in less then a week once he was back to work from being sick. 6th - i picked up the truck on Friday and on Saturday i was still able to hear that the exhaust leak was still present. it was about 90% better but it's still obvious that the exhaust leak was there. the the problem was not fix. i called Sean on Monday and the earliest he could get me back into the shop is Feb 26th (yes still broken as of this date). so another 2 weeks until i can get back in the shop. and then on Tuesday the check engine light is back on. But the check engine light is being intermittent. So i hope when i get there on Feb 26th the light will be on and if not maybe there is a history stored in the truck and we can see what's going on with that light. So yes i consider this experience to be xxxxty over all. More

I was very happy with the service that we received on our truck last week! truck last week! More

I wanted to trade my 2019 Jeep Grand Cherokee in , but the appraisal process was less than satisfactory and I will take my business elsewhere the appraisal process was less than satisfactory and I will take my business elsewhere More

I wanted service for my 2019 Ram 1500, so I went to their website and made an appointment. When I got to the dealership, I found out that my "assigned" service writer was on vacation. Sean Gray took care of website and made an appointment. When I got to the dealership, I found out that my "assigned" service writer was on vacation. Sean Gray took care of me NOT on schedule because I wasn't on anyone's schedule who wasn't on vacation. I did have my vehicle serviced in ONLY 3 hours and without the discount I was supposed to get from the mailed to me card that directed me to the web-based scheduling. If Pedder is going to solicit service and require on-line scheduling, they should make sure all their ones and zeros are talking to each other. More

Service writer Louie Padilla did a great job keeping me informed about my jeep repair and very satisfied with shop results of repair. informed about my jeep repair and very satisfied with shop results of repair. More

Took too much time for the service and the final bill was more than I was told upfront more than I was told upfront More

Literally the worst service ever experienced from a dealer. Dropped off the van on Tuesday and got zero communication back fro days! When you call it goes to a message that says "no more messages all dealer. Dropped off the van on Tuesday and got zero communication back fro days! When you call it goes to a message that says "no more messages allowed" and then hangs up on you. When you reply to the email listed on the service appointment, that apparently goes nowhere either. Finally we were able to talk to a person on Friday and were assured that we would get a call later that afternoon. Of course - nothing back. So we drove back to the service center on the following Monday to inquire. After nearly a week, they had done nothing on the van. We were assured it would get top priority, and to their credit, we got a call at the end of the day saying it is ready for pickup. So on Tuesday, we drove back to get it, and of course, the brake light came on immediately leaving the parking lot. It seemed like they did nothing other than close out the ticket and call us to pick up. If we communicated with our customers the way that Pedder Service Dept does, we would be out of business. Still are waiting to hear back after signing up for their text message system. Nothing on that route, either. Their communication is terrible, and the fact that they haven't fixed what we perceive as a simple issue is maddening. More

Called, texted, emailed for part availability and timeframe for the recalls but got no response. timeframe for the recalls but got no response. More

I was there early and Louie Padilla got to my car to get my car started right away. my car started right away. More