Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Izsabella was incredibly helpful, she is incredibly kind and a great listener! She made me feel heard and she was incredibly helpful. and a great listener! She made me feel heard and she was incredibly helpful. More

Terrible service department. Slow and unprofessional. Routine maintenance should be a smooth experience but it’s terrible. Slow and unprofessional. Routine maintenance should be a smooth experience but it’s terrible. More

Thank you for indicating that you fixed "Shorty". ..our 2 door Rubicon Ethan. Much appreciated. ..our 2 door Rubicon Ethan. Much appreciated. More

I was satisfied with service and would recommend. Great service advisors. Ask for Greg or Ethan. Great service advisors. Ask for Greg or Ethan. More

How service remains in business is a mystery. After dropping my truck off for service, I heard nothing for two days. Getting through to service is nearly impossible and my calls remained unreturn After dropping my truck off for service, I heard nothing for two days. Getting through to service is nearly impossible and my calls remained unreturned. I learned that after two days they hadn’t even touched the car. I left with my truck and I will not be returning. More

Phone systems that did not work. Not consistent knowledge among team members with regards to what was happening. Left a message for manager to please call me back- never heard back Not consistent knowledge among team members with regards to what was happening. Left a message for manager to please call me back- never heard back. More

Friendly and thoughtful staff in service department. Issues were written down clearly and got fixed. Issues were written down clearly and got fixed. More

This dealership in only a couple of miles from my home so it's super convenient for my pre-paid service plan. The staff has always been friendly and courteous. However, this is the 2nd service in a row wher it's super convenient for my pre-paid service plan. The staff has always been friendly and courteous. However, this is the 2nd service in a row where they did not perform a major part of the specified and scheduled service items. Thankfully, they did not charge for the missing services. I believe they just forgot to relay the service items, which are all written down in my CDRJ contract, over to their techs, or the techs just dropped the ball. In any event I have learned to review their completed service invoice to my original service order before picking up the vehicle in order to avoid a return trip to the dealer to address all the missed items. They have always been apologetic and made time to complete the missed items in a timely fashion but this type of repeated issue erodes my confidence in their work in general. More

My vehicle was scheduled for a servicing. My Service Agent was Mr. Ethan Brumer who did a good job initially. The service mechanic discovered an issue with the left motor mount which would My Service Agent was Mr. Ethan Brumer who did a good job initially. The service mechanic discovered an issue with the left motor mount which would require immediate attention and was relayed to me by Ethan. Mr. Brumer quoted me an initial cost and indicated he would forward the quote via email, which never arrived. I made several phone calls to the Service Department (Pedder Jeep) over several days (2) and never received a call back from this Service Agent More

Came in for an oil change, tire rotation and multi-point inspection. Took over 2 hours, was advised 45 mins. No communication from anyone at all while waiting. Finally got my car back and they did not perfo inspection. Took over 2 hours, was advised 45 mins. No communication from anyone at all while waiting. Finally got my car back and they did not perform the multi-point inspection (I have low fluids and was expecting them to be topped off), no documentation of the inspection. When I get my car home, smoke was coming out of my hood and had a burning smell. I call them back and they tell me the service tech had spilled oil over my engine bay and what was happening was oil burning off. They sprayed degreaser all over my engine bay and left it as that. Now I have degreaser stains all over my hood liner, scrape guards, fuse box, etc. Never going back. More