Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Quick and complete I was greeted promptly and my service began right away. Car was ready before the promised time. When I picked up my car the check out/payment proces I was greeted promptly and my service began right away. Car was ready before the promised time. When I picked up my car the check out/payment process was easy and efficient. My service advisor, Dennis, was great. More

Routine Maintenance Scheduled an appointment to have oil changed. Showed up at the appointment time and was taken care of right away. Jason informed me of some recall iss Scheduled an appointment to have oil changed. Showed up at the appointment time and was taken care of right away. Jason informed me of some recall issues and scheduled another appointment to have them addressed. Waiting room was clean and work was done in a timely fashion. My truck was returned to me with a fresh wash! Very satisfied. More

Routine maintenance under warranty. Dennis was nice and courteous. We share similarity in talking to people, very quiet and direct. There was no need to shout or raise voice. Good guy. Dennis was nice and courteous. We share similarity in talking to people, very quiet and direct. There was no need to shout or raise voice. Good guy. More

recall repair there was a recall on my dodge ram, had an appointment made pretty quick, got it in and out in 2hrs. great service and quick turnaround. there was a recall on my dodge ram, had an appointment made pretty quick, got it in and out in 2hrs. great service and quick turnaround. More

Lube and Oil Change and Recalls After a bad experience with another dealer I started going to Poway CJDR. It's about a 20 mile drive for me. I have been here on four occasions, onc After a bad experience with another dealer I started going to Poway CJDR. It's about a 20 mile drive for me. I have been here on four occasions, once for lube and oil change and three times for recalls. In each instance I was immediately approached by a service writer and check in was fast and efficient. Estimated time for work completion was about spot on and I was notified while I was at a nearby restaurant that my truck was ready. Can't say anything negative because each experience was a very good one. I'll definitely be back for future servicing -- it's well worth the drive and extra time spent to go this far. More

Service Intelligent and helpful with all my services questions concerning my 2017 Ram 1500. We discussed fuel brands and types. He shared with me warranty and Intelligent and helpful with all my services questions concerning my 2017 Ram 1500. We discussed fuel brands and types. He shared with me warranty and extended warranty(s) that my purchasing dealer DID NOT. More

Great service Worked with service advisor Thinh Nguyen. Best service advisor I had so far at dodge. First time at poway. Thanks and I will be back. Worked with service advisor Thinh Nguyen. Best service advisor I had so far at dodge. First time at poway. Thanks and I will be back. More

Great Sale Horrible Service Department My wife and I were shopping around for a certified Dodge Journey and Poway Chrysler Jeep Dodge Ram came through in flying colors. This dealership is t My wife and I were shopping around for a certified Dodge Journey and Poway Chrysler Jeep Dodge Ram came through in flying colors. This dealership is the epitome of outstanding customer service. We got a great certified pre-owned Journey at a great price. Everyone on their team here took great care of my wife and I. Dean our sales representative was awesome and helpful. Luis and Shea the sales managers were awesome and Harry in finance. Everyone was very courteous and helpful. If you are looking for great deal and a great buying experience come to Poway, you'll find the vehicle you want, with some of the best customer service in the business. We even had a small customer discrepancy between the vehicle we bought and another one we were looking at. Came back the next day it everything was made right. This dealership is the best hands down. Come to Poway Chrysler Jeep Dodge Ram. Update: This dealership's service department is deplorable. They padded their service ticket with a xx cabin air filter like a bunch of money grubbing trolls. The cabin air filter is a 20k mile maintenance item and when we bought our "Certified" pre owned car meaning these items were supposed to be inspected and replaced. It was not replaced. But now $115.00 for a $12.00 cabin air filter which is translated to a full hour of labor being charged for something that takes maybe 5 to 10 minutes. If you buy a car from this place make sure to check all those items they are supposed to check during their "Certifiying inspection" Then take your car somewhere for service because this place is an obvious rip off. More

Ram Recalls and minor warranty issues Our service advisor, Dennis Heath, was very attentive and noteworthy of issues with Navigation and back up camera issues. Nothing resolved with these Our service advisor, Dennis Heath, was very attentive and noteworthy of issues with Navigation and back up camera issues. Nothing resolved with these warranty items. But, recalls taken care of. Very Courteous! More

Recall service was quick and easy I brought my Ram 1500 for factory recall service with an appointment. They took care of those 3 recalls plus replaced a broken plastic piece and wash I brought my Ram 1500 for factory recall service with an appointment. They took care of those 3 recalls plus replaced a broken plastic piece and washed the truck in less than an hour. I have been very impressed with the service group at Poway CJDR. More