Pedder Chrysler Dodge Ram Jeep of Poway - Service Center

Luis is a dedicated thorough service advisor. When I go to him the job gets done and he communicates what needs to be done and completion date. Great job When I go to him the job gets done and he communicates what needs to be done and completion date. Great job More

I have been client since 2020 I am very happy and satisfied with the attention and the service. satisfied with the attention and the service. More

Highly recommend this dealer! Extremely happy with the level of service I received, the communication and the responsiveness. Scheduling an appointment was easy, the follow-up was Extremely happy with the level of service I received, the communication and the responsiveness. Scheduling an appointment was easy, the follow-up was awesome, and my in-person interaction was stellar. If you need dealer service, go to this dealer! I will be returning for sure! More

Scheduled appointment by calling the dealer. Service staff excellent as always and got me in on my preferred day. They kept me informed of progress and when work was complete. I recommend Pedder Service staff excellent as always and got me in on my preferred day. They kept me informed of progress and when work was complete. I recommend Pedder to everyone I talk to. More

Everything went as expected. My advisor was great and my truck was serviced as needed. My advisor was great and my truck was serviced as needed. More

My 1500 Ram Laramie was a mess - check engine light came on half way thru a 3,500 mile road trip to Colorado. On return to Poway the truck spent most of the rest of summer at the dealer service waiting for on half way thru a 3,500 mile road trip to Colorado. On return to Poway the truck spent most of the rest of summer at the dealer service waiting for parts. The truck was towed to Pedder after it would not start. It remained there while a Lemon Law buyback was initiated. A "turn in date was set - met with the agent to sign release papers and receive a settlement check from Chrysler. The check for over $18,000 had previously been delivered to Pedder by FedEx. The check could not be found anywhere at the dealership and no one there would acknowledge ever seeing the check or any related papers. Chrysler representative required the massing check to be cancelled and ordered a replacement - with a "two to four week delay before delivery" to me. the financial damage to me has been considerable, as, I had negotiated a vehicle purchase to replace the 1500 ram. Incompetence and total lack of concern for the customer is evident at this dealership. It is as if there is none actually in charge. More

The new people you hired are far better at customer service and making sure that I want to bring my cars back for service there. They were friendly and accommodating. I stopped coming here for a few ye service and making sure that I want to bring my cars back for service there. They were friendly and accommodating. I stopped coming here for a few years because one of your old service writers. But the new guys have brought me confidence in your dealer and knowing my cars will be taken care of properly. More

Luis was great the checkup idenfief things wrong the were fine. Wiper blade a week old but you said they needed to be replaced. Brake lights were fine the Lublin that is out was above the rear window why say fine. Wiper blade a week old but you said they needed to be replaced. Brake lights were fine the Lublin that is out was above the rear window why say both tail lights are out. Really hurts your credibility. More

Great service and this was my 1st time taking my Jeep here. My Jeep starts as soon as I turn the key and the ride is smooth. here. My Jeep starts as soon as I turn the key and the ride is smooth. More

Fantastic communication and speed. I felt taken care of and heard, and there was never a question about upselling or additional work. I felt taken care of and heard, and there was never a question about upselling or additional work. More