Pegasus Chrysler Dodge Jeep RAM

bad service came in at 8:00 am for and oil change. I was told one hour. after 2 hrs. I went to the service writer. she was on her phone texting. I waited for 15 m came in at 8:00 am for and oil change. I was told one hour. after 2 hrs. I went to the service writer. she was on her phone texting. I waited for 15 min standing in front of her. after she finished her texting. she just went on with her work. then a personal phone call. I had to interrupt her to ask when my truck would be ready. she said I forgot to put customer waiting it will be going in soon. not and apology or anything. they made me feel like they were the customer. while waiting an extra hour I decided to look at a new truck. the salesman was just as rude. I went to another dealer and bought a new truck from them. More

I drove away happy I didn't think I would qualify for anything there, but with the help of James devalle. I was matched up with the right truck for the right price. He d I didn't think I would qualify for anything there, but with the help of James devalle. I was matched up with the right truck for the right price. He didn't let me go home empty handed and broken hearted. He went through his inventory and found me a truck with my credit and I drove away happy. More

The worst I have ever experienced. Salesman was good at first. After the sale everything went down hill fast. Service department is the worst!! No communication between people what so e Salesman was good at first. After the sale everything went down hill fast. Service department is the worst!! No communication between people what so ever. More

Liars and thieves This company is the worst. In December, I needed a new battery, so go into the dealership to have it replaced. They convince me to buy a "Lifeti This company is the worst. In December, I needed a new battery, so go into the dealership to have it replaced. They convince me to buy a "Lifetime Warranty" battery (which I get to pay about $40.00 more for the battery than the normal one, PLUS a $15 Administration Fee). Less than 2 months later, the battery is dead. I drove the vehicle less than 20 miles (19,140 when I left, it is at 19,152. I call to claim my LIFETIME warranty, and am told that I have to pay a $180 "Diagnostic Fee" to have them verify that the battery is bad. I ask if that is refunded if the battery IS bad, since I paid for the LIFETIME warranty, and am told No. That fee stays. These are the snake oil salesmen of our day, folks. AVOID THIS PLACE LIKE THE PLAGUE. These are scam artists and crooks. Do not trust anything they tell you they lie about everything. More

Fail go to next dealer This is after several interactions with AutoNation on this transaction... I had an ok expereince with the Sales staff. Mr Chatman was great. The This is after several interactions with AutoNation on this transaction... I had an ok expereince with the Sales staff. Mr Chatman was great. The finance people were typical upsale ""car salesmen"... aka sleeze. Then 2 week after I buy the car for my daughter I get a txt message that I need to return the car due to some bs need of a SSN for my daughter. First, outside the credit check there is no need for an SSN, and second they had the number. The person, Will Clunn, was a complete jerk on the phone. I will pay for this car on the 1st bill just to be rid of these troglodites. So the auto responder that replies to negative reviews responded. I called the number the "GM" askjed to call, and went to voice mail. I have left 3 voice mails over the course of the last 21 days and have recieved NO CALL BACK. This place is a joke. Shop here at your own risk. More

Scheduled Appointment Just recently scheduled an appointment for Friday, I arrived early to my appointment, and was notified that I did not have an appointment that day. A Just recently scheduled an appointment for Friday, I arrived early to my appointment, and was notified that I did not have an appointment that day. Apparently when I made the appointment the woman on the phone made the appointment for Saturday. I took me over one hour to drive to the dealer. When I made the appointment she also told me that it would take about one hour and I could wait. So when I arrived for the Actual scheduled appointment on Friday, I was told I did not have an appointment, and that I would have to wait over one hour just to find out how long I would have to wait, and that it was possible it would take all day. just for a recall replacement switch, which they had on hand. So i asked what they could do fro me and their response was “nothing but wait”. they did not even offer me a rental car or anything. They did nothing to remedy the situation, I basically was just out of luck. will never use this dealer again. More

No service after sell. Service after sell is horrible. Both services I've had there took forever and both times the service was done improperly. Fixed myself the first time Service after sell is horrible. Both services I've had there took forever and both times the service was done improperly. Fixed myself the first time but decided to take it back the second time. Had issues with a piece of trim since I bought the truck. Purchased the truck new with platinum extended warranty but they won't warranty it. Spoke with service manager both times and the service is definitely a reflection of him. I've been contacted after voicing my displeasure in a survey about my first visit. Was assured I would be contacted by management but I wasn't. More

Great Vehicle Pricing I have never been to a dealer where the salesman have been liars and cheats I dealt with 4 different salesman here and none of them could give me 100% I have never been to a dealer where the salesman have been liars and cheats I dealt with 4 different salesman here and none of them could give me 100% of their att. I was being juggled around made me wait hours to make the purchase and treated me lousy. And there sales managers where very unprofessional will never go back to deal with anybody at the spring location. As for their service dept that is different those guys there are the real deal when it comes to awesome customer service those guys there know how to take care of a customer. More