Pegasus Chrysler Dodge Jeep RAM

My experience with this dealer is in trying to purchase a car, but I expect that the service can't be better than it's poor management. I recently tried to purchase a car that I found on the Internet. I ca car, but I expect that the service can't be better than it's poor management. I recently tried to purchase a car that I found on the Internet. I called first, found the vehicle was still available. As I live a couple of hours away, I was told that I had to put $500.00 down and fill out a credit application to hold the car. I did this, and made arrangements to take off work to go to the dealer and finalize the deal the next day. A number of hours later, I get an email that someone had come in and put $2000.00 down on the car so they sold it to someone else. This isn't a good practice but sometimes mistakes happen. Life goes on. As it turns out, the car still showed up on the Internet. I called and was told that the person that bought it to come in from out of town to finalize the deal and pick it up. I got an email from the general manager, Tom Broadway saying that he would be happy to help me find a car. I responded right away giving my phone number and asking for a response.... I guess Tom wasn't very interested in me because the response to my email never came, so I called and left voice-mail which also went unanswered. The next week the salesman called me saying the original deal on the car fell through. Again I asked him if we could hold it to make arrangements to leave work and purchase the car. He took a credit card number and assured me that the car would be there for me to look at. Ten minutes later I get a call saying that this time management says they can't hold it. Rule change? Who knows! No problem, I tell him that I'll just purchase the car and told him to put $2000.00 on my credit card and I'd get out of work and get the car. Three hours later, they call me and again say that someone just bought the car that i had put a down-payment on. I had put the same amount of money as the last customer did when they sold it to her. I was willing to pay the asking price, and there was no haggling on this car. I purposely went to dealers and avoided private sellers and small car lots thinking that I would escape this unprofessional behaviour. After spending all this time and countless emails and phone calls trying to make sure we did this right, it really made no difference. At the end, I sent one more email to the General Manager, Tom Broadway explaining how horrible my experience was, not believing that this was how he or AutoNation expected their dealerships to treat their customers. Again. no response. I could have gotten better customer service on ebay. They obviously have no customer satisfaction culture and make or break rules at will. If you go there and your experience is better than mine, consider yourself extremely lucky. I would avoid them as there are plenty of other dealerships that really do value prospective customers. More

Bait and switch. Vanessa said the vehicle (Jeep) was 32k. I get there and it went up to 41k. She told me me she'd have it off the pedestal so we could drive it. It wasn't down. They had an hour to drive I get there and it went up to 41k. She told me me she'd have it off the pedestal so we could drive it. It wasn't down. They had an hour to drive it off the rack. Feels like I was lured in with the 32k quote. More

I have purchased 8 cars in my life and never have I had such a wonderful experience. I wasn't left sitting for hours on end. The process was quick and easy even though my credit was bad. I know consider m such a wonderful experience. I wasn't left sitting for hours on end. The process was quick and easy even though my credit was bad. I know consider my salesman to be a part of my family. The finance manager was very nice. Saturday I was given something to eat during my short wait. I would definitely do a commercial for Auto nation because my experience was so great. More

Bought the car used from used cars. Came in three different times with a bad clutch that I knew I blew. Every time they said there was nothing wrong and would just return the car to me without fixing different times with a bad clutch that I knew I blew. Every time they said there was nothing wrong and would just return the car to me without fixing till on the fourth time they finally took apart and realized there was no clutch left. More

Sales process was painless until delivery. Pressure washed the engine for some stupid reason and blew off the electrical harness. 8 visits and 18 months later had to take the Jeep to another dealer to washed the engine for some stupid reason and blew off the electrical harness. 8 visits and 18 months later had to take the Jeep to another dealer to solve latest electrical problem. Bought under previous management and the service is worse now. Buy only if you service elsewhere. More

I have been shopping mainly by internet for a new 2013 Ram truck for the last month, when I came across AutoNation Spring and Hubert Steen. Hubert was very in tune to the vehicle I was looking for, he di Ram truck for the last month, when I came across AutoNation Spring and Hubert Steen. Hubert was very in tune to the vehicle I was looking for, he did not try to up sell or sell me something I didn't want or need. He was honest and up front in the exchange of numbers and was very easy to work with. He worked extra hard to ensure I left with the vehicle I wanted at a fair price. Hubert never once acted like I wasn't the only customer in the room. Through the entire process he kept me updated on the search of my 2013 Ram truck through email, text, or phone calls. I didn't have to keep hunting him down or calling him. He was always available to keep me updated and answer my questions. If Hubert doesn't know the answer, he will find the answer and not give you the run around. I'd like to think of Hubert as a personal friend outside of business because he's dependable, straightforward, and fair. Will Clunn is by far the best finance manger that I have worked with in my 35 years of buying cars. He listened to me as I discussed some concerns and made suggestions without being pushy or putting undue pressure on my transaction. Will taught me that I could trust a finance representative and it was actually a pleasure working with him. In my past experiences with other dealers I can not remember having even a fair experience with the finance representative. There have been times the experience with the dealership was great but a poor closing left a bad experience to be remembered due to the finance representative. The overall experience at AutoNation Spring has left me very satisfied and I would highly recommend this dealership to friends, family, and work associates. Hubert and Will went out of there way to make sure I was well taken care of and all my needs were met. Once again by far the best 100% new truck buying experience I have ever had. I will be doing all my new truck shopping here from now own. Great team at AutoNation Chrysler Dodge Jeep Ram Spring!!! More

Omg no means no pushy salesman. Eric is worthless...after we told him payments n down payment would not work he continued to push so after I told him no and wanted to leave (yes I caused a scene) he got in m we told him payments n down payment would not work he continued to push so after I told him no and wanted to leave (yes I caused a scene) he got in my face and threatened me...mmm I think u just lost the sale..lost a customer n now bad score....the sales mgr came out still awaiting to hear from him More

I received a call from a used car salesman at this dealership because of an online form I had filled out expressing interest in a GMC Yukon. The salesman set up an appointment for my wife and I to com dealership because of an online form I had filled out expressing interest in a GMC Yukon. The salesman set up an appointment for my wife and I to come look at the vehicle. We found a babysitter for our two kids in the middle of the day (not an easy task) and drove 30 minutes to the dealership at our scheduled time to find that not only was that salesperson not there, but no one could find the keys for the car we were scheduled to look at. The salesperson we did encounter was rude and uninterested, I tried to give him the parameters we were trying to work within, hoping that he could help us find what we were looking for. He acted like he could have cared less. Business must be BOOMING at your used car lot to treat customers this way when you work off of commission. We went two minutes down the road to Gillman (where we got incredible guest service) and drove home in an SUV that day, similar to the one that we were planning on purchasing from Spring Dodge. The service department and the new car side are great, awesome guest service every time I go in. We have had two experiences looking for used vehicles at various dealerships, and Spring Dodge has been BY FAR the worst both times. The next day I got a call from the salesman saying "Hey, I heard you came in yesterday." Yeah buddy, that's how appointments work. Thankfully we were able to purchase a vehicle from a dealership that cares about their customers. I will definitely recommend staying away from The Used car side of Spring Dodge to anyone I know looking for a used car. More

Mr. Steen made my visit painless and really took the time to answer my questions and listened to what I needed. Very friendly and really worked to help get my new dodge within the price range I wanted. Reall to answer my questions and listened to what I needed. Very friendly and really worked to help get my new dodge within the price range I wanted. Really went out of his way to make this experience a satisfactory one. Thank you. More

3 times in for the same problem. Doug seldom returns calls, he rarely answers phone, leaving a message is wasting you breath. I asked that all faulty parts be put in a box and returned with the car. I a calls, he rarely answers phone, leaving a message is wasting you breath. I asked that all faulty parts be put in a box and returned with the car. I asked this of both Doug & Wayne and put the request in writing. I did not recieve the parts (I'm sorry). Makes me think they never replaced the rear evaparator core. I was told the car would be ready on Friday, I call several time and was finally told the car was apart and being worked on and wouldn't be ready until Monday. I stopped by the dealer Friday evening to get something from the car. If they were working on the rear evaparator core they hadn't moved or touched anything inside the car (except the steering wheel & ignition). I didn't look like anything had been touched on the car. The information sheet I asked Doug to get the technician to fill out (Doug said it would be no problem to get filled out) was burried underneath my papers on the front passenger seat. I put the form I wanted filled out under the windshied wiper so the tech would see it and fill it out. Do you think I got it NO (another "I'm sorry"). A coordinator (with Paul in his name and has worked there for years) tried to tell me that it was inexcusable that my calls were not returned. I tried to call him the next day and he did not return my call. "I'm sorry". Comming to the dealership is an inconvience for me. I'm regret buying a warranty that requires me to use the a Dodge dealership. That's my mistake. From the service I have recieved I am suspicious that parts were actually replaced but I was billed for them. Having a dealership makes you rather bullet proof. People will still come to you no mather dismal your service is, they don't have much of a choice. It is a shame the way I was treated because, it's not necessary. The service advisors get their orders from their boss's. Shame on them. On the other hand, I bought the car from a nice salesman who no longer works at the dealership. Note: My air conditioner still is working the way it did when I brought it in on my 2nd time. More