Peltier Chevrolet

Would not release my car to me On Friday the 18th of March, I called the service department and asked if the could look at my car before I had it towed to them. The service guy on t On Friday the 18th of March, I called the service department and asked if the could look at my car before I had it towed to them. The service guy on the phone told me yes. Around 10:30, my car was taken in to Peltier Chevrolet. I called after work around 4 to see if it was checked out. The serviceman named James knew who I was and said he didn't get a chance to look at it and would have to keep it over the weekend. After work today, I got to the dealership and ask about my car. The lady at the desk goes to speak to someone and she comes back with a young man. The man tells me that my car is not there. I tell him that this is the place that "Crow" towed my car to. Meanwhile, I am on the phone with Crow, asking what other Peltier Chevrolet in Tyler did they deliver my car to. The man is going on about there's only one car in the yard that is like mine, but it's not mine. I go all the way as far as describing every thing that is in my car, down to the money I left in my glove compartment. He holds out a key ring that is actually a taser that he took from " my car" and ask if I know what it is. I tell him yes, that it was right beside my BMW key. He still keeps going on saying that my name is not on the car. This goes on for almost 15 minutes, til the service man James comes out with a receipt of my bill for "my" car. The young guy never apologized and neither did the female at the desk. On top of that, my car still smells like something is burning. All the guy had to do was look in the compartment and seen the ownership papers with my name on them but he refused to do that. After clearly seeing it was my car, the woman at the desk. Makes my receipt out to me but puts Jr. at the end. There is no way, I could be mistaken for a male. Why the drill, when I could describe every thing in the car and the car was in the back? Just a random person, coming to a service department to pick up a car that may or may not have a problem. Right! ( sarcasm ) , More

Great Dealership My experiences have been excellent. Nice and knowledgeable employees, clean and modern shop. I get great service specials to my email. Will have my c My experiences have been excellent. Nice and knowledgeable employees, clean and modern shop. I get great service specials to my email. Will have my car serviced there again. More

Bad experience Took my car in to replace a negative battery end and they told me I needed a battery. Brought a battery and in 4 months later when back and did they c Took my car in to replace a negative battery end and they told me I needed a battery. Brought a battery and in 4 months later when back and did they charge me for the battery end cable that I ask them to replace at first. I don't feel I should have had to pay for the end because they should have replaced it when I took my car in first. When I picked my car up then my headlight was out. But, was not out when I took it in. More

"Smooth Process" I inquired on-line and Mr. Greeenwood called me and offered his good advice on my trade-in. I went to the dealership late Saturday (not intending to p I inquired on-line and Mr. Greeenwood called me and offered his good advice on my trade-in. I went to the dealership late Saturday (not intending to purchase a vehicle). Mr. Flores met me at the 2014 Malibu. He also called Mr. Greenwood. Mr. Flores was very helpful and patient with me. The process went smoothly and I drove away in my new car. More

Great experience! We weren't planning on trading our Tahoe in, but went by & ended up talking with David & Scott. Scott was awesome to work with and made the entire pro We weren't planning on trading our Tahoe in, but went by & ended up talking with David & Scott. Scott was awesome to work with and made the entire process so easy and hassle free! He took the time to find exactly what we wanted and discussing several options before we found the new tahoe we wanted. Would definitely recommend Peltier Chevrolet & Scott Wood! Cassidy in Finance & General Manager David were great to work with as well! More

Leo Flores helped us to purchase our truck. We came to eat at mercados and my husband saw this black truck. I told him we would just go see about it. The first person to meet us was Leo Flores We came to eat at mercados and my husband saw this black truck. I told him we would just go see about it. The first person to meet us was Leo Flores Immediately I could tell he was a good guy and a Christian. We look for that in a person because we love the Lord. Leo was very pleasant and did not hassle us. He told us he would take care of us and he did. Leo Flores is who you need to see. Thank you Leo. Eddy and Cheryl Bearden More

Muary Burnett is the best! He made the buying process and easy and quick. He has tremendous people skills that helped me buy my first car in a pleasurable environment. I love m He made the buying process and easy and quick. He has tremendous people skills that helped me buy my first car in a pleasurable environment. I love my new car! More

Jack treated my daughter with great respect and professional My daughter just bought a new Chevy 2500 from Peltier. I accompanied her. Jack Chaneyworth, her salesman, treated her with the utmost respect and prof My daughter just bought a new Chevy 2500 from Peltier. I accompanied her. Jack Chaneyworth, her salesman, treated her with the utmost respect and professionalism. He went the extra mile even after her purchase to fit her and my grandchildren up with a great loaner(Tahoe) while a fifth wheel hitch and bed cover were being installed. As a father and grandfather, I was impressed with his service, knowledge and personality. When we are looking again we will go back and look him up at Peltier. More

Don is the Sales you want ! I had talked to one salesman, but he was on Vacation. Donald Balltzglier said he would be happy to help me. He worked, tirelessly on the type of Vehic I had talked to one salesman, but he was on Vacation. Donald Balltzglier said he would be happy to help me. He worked, tirelessly on the type of Vehicles I was looking for. I walked out of the Dealership being a repeat Customer. Keep up the great job Peltier! Loyd Dawson More

Steven Greenwood is amazing!! I was looking for a car, and every other dealership/person that I dealt with seemed like they couldn't care less if I bought a car or not. Then I cont I was looking for a car, and every other dealership/person that I dealt with seemed like they couldn't care less if I bought a car or not. Then I contacted Peltier Chevrolet and got in touch with Steve. He was the nicest salesman I've dealt with in a very long time. When I came in to test drive cars, he had the ones that I wanted to drive already parked up front. He rode with me in the car and answered all of my 9,000 questions. He was laid back, funny, and knowledgeable about the cars. I was very impressed with the service. I ended up falling in love with the 1st car I drove that day, and ended up purchasing it. Steve made the process fast, simple, and stress free. I also spoke to one of the finance guys named Cassidy (I think that was his name, but I'm not positive), and he was super cool too. I am extremely pleased with this company and am very glad that I chose to purchase my car from them! More