Peltier Chevrolet

I'm impressed with your employees they take the time to explain what's going on with the car and are patient when I ask questions. I appreciated the rent car, that you paid for, and I trust the work don to explain what's going on with the car and are patient when I ask questions. I appreciated the rent car, that you paid for, and I trust the work done on my car. More

We had a flat tire on a Hertz rental car and after putting on the spare arrived at the dealership shortly after closing time. Seth (?) in the sales department went out of his way to take the flat tire putting on the spare arrived at the dealership shortly after closing time. Seth (?) in the sales department went out of his way to take the flat tire and leave it for the service department. The next day Cinnamon, the service manager, advised that the tire had been already been repaired a number of times but that they would do so again, free of charge, saving us the bother of having to request reimbursement from Hertz. They repaired and installed the tire and stowed the spare, Also while we were waiting the receptionist mapped for us a couple of other places that we wanted to attend. Thanks so much staff of Peltier. More

Peltier Chevrolet of Tyler, Texas had a dodge pickup for sale on the internet. I called them and spoke to Kevin about the vehicle. He sent me several photos of the vehicle via text messages and we communi sale on the internet. I called them and spoke to Kevin about the vehicle. He sent me several photos of the vehicle via text messages and we communicated over several phone calls from him to me about the truck. WE also communicated about the truck via email. this was over a 2 day period. this was the exact truck we had done a nationwide search for as it was a used dodge mega cab diesel cummins with sunroof and dvd which there were few made in 2006-08. it was silver as well and this was the color we had hoped to find. we put down a deposit of $500 via debit card over the phone on a friday. the card was charged. kevin told me he was taking the truck off the lot and would have it prepped for pickup on monday. the receptionist spoke to me when I called that friday to give the deposit and she knew i was purchasing the truck by my name. this is a very small chevy dealer in tyler tx. everyone knew this vehicle was sold to me at this point. it was a cash purchase with no financing needed. i was to drive down there and complete the paperwork on monday. On saturday, david bates, sales manager called me at 5:30 pm. he said there had been a mixup and they had sold the vehicle. he was sorry and but they asked the other buyers to that had come in on saturday to give the truck back but they refused so he was going to refund my $500 and have a nice day. i told him not so fast that we had a contract as he made an offer on the truck and i had accepted by giving him the deposit. he said i was wrong and hand up on me. i tried to call back for over 30 minutes but they refused to answer with the exception of another salesman by accident answered and in anger i demanded he tell me what happened and he said they had sold it to another couple that had come in. i asked for how much as my contract was for $18k and he said over $19 something. thus, they had gotten another higher offer and david bates decided to trash us by breaking our contract. I called again on monday and they continued to refuse to answer my number. finally today on thursday, i called from unknown number and they answered. i first spoke to rebecca and when I identified myself only as the one that had put down the deposit on the truck on friday, she immediately called me by name and hang up on me. spoke next to david bates after i called back. he seemed to think it was funny till i told him would file this report and possibly file suit to try to get to their bond. they owe me the difference in what contracted the truck for and what they actually sold it for and under deceptive trade practices act if proven in court would owe triple damages. More

We live in Longview but drove to Tyler to look for a used vehicle. We knew our situation was not good, but when we got to Peltier, our salesman assured us that he could find something for us. He instead ke vehicle. We knew our situation was not good, but when we got to Peltier, our salesman assured us that he could find something for us. He instead kept running us into dead ends. He had us drive to Tyler on 4 different occasions, and each time we left more frustrated than the time before. We were NEVER able to get a hold of him because he would not return our calls to the dealership, and would never return messages on his cell phone. The only way to communicate with him was driving to Tyler. He also lied to us by saying that they had bought a vehicle for us at auction. He told us that it would be there Saturday at the latest. We called him ALL DAY on Saturday to find out if it had arrived yet and he never answered. We of course had to drive to Tyler to talk to him. He said that it had not come in yet, but that it would be there on Monday. We tried to call him Monday, and once again he had not returned our call, so we drove to Tyler again. When we arrived that afternoon, the other salesmen told us that he went to Lufkin to pick up our vehicle. One of the salesmen were able to get a hold of him, and he tslked to us on the phone and said he would be back later that afternoon. We waited around Tyler for 4 hours on him to get back, and when he got back, he said that the vehicle that they sent smelled of smoke so he left it there. Then he went and talked to another couple who had the same type of vehicle we wanted on his truck. (Another words, he thought that he was talking to them on the phone, and then when he realized that he messed up, he said that our car smelled like smoke). I believe that he either did not get us a car at auction, or he sold it that Saturday before we got there. Either way, if he had been honest with us, or EVER called us back, then it would be a different story. Instead we make 4 trips to Tyler and spend over 15 hours at the dealership so he can blow wind up our butts. Monday evening, I was so mad that I wanted to quit my search but I tried one more place. Longhorn Ford in Mineola, Texas was EXTREMELY helpful and understood our situation completely. Our dealer was Jeremy May, and he had us in and out within 3 hours in our fully loaded 2009 Z71 Tahoe. No problem at all! Thank God for LONGHORN FORD! More