Peltier Ford

There is not a rating low enough to indicate how poorly we've been treated by this dealership. My husband bought a a used truck for our company here mid summer. Test drive was fine and luckily we bought a we've been treated by this dealership. My husband bought a a used truck for our company here mid summer. Test drive was fine and luckily we bought a warranty. The day after we got it home it began having issues. We took it back and they decided the transmission needed to be replaced. It took a month and we had to call for updates or we heard nothing. We got a different story every time we called. Got it home last week and now the engine light is on. Took it back. Once again, something is bad and needs to be replaced. They offered us $9000 less than what we gave them for it to buy it despite the fact we've barely been able to put any miles or use on the truck since it has sat on their lot while we made the payment. In fact the only miles and use has been driving it back and forth to this dealership. Not a one of them seems to care that they sold a vehicle that had multiple issues - apparently they do not inspect the used vehicles they have sitting on their lot before it is sold to you. I have used other Peltier dealerships in Tyler and been well pleased - this particular lot is, I hope, an anomaly with their poor salesmanship and bad customer service. They appear to have plenty of time to make Tik Toks, very little for doing actual work. More

Amazing experience from start to finish! The process was extremely fast and smooth. Trey was helpful, and quick to respond, and Destiny did an amazing job explaining all the vehicle features The process was extremely fast and smooth. Trey was helpful, and quick to respond, and Destiny did an amazing job explaining all the vehicle features and making sure we actually knew how to use them. They also accepted outside financing with no hesitation. Definitely a dealership we trust and highly recommend! More

I recently purchased from Clarissa Glesan at Peltier Ford, in Longview, TX. This was definitely the easiest and best experience ever, with purchasing a vehicle. She was an absolute pleasure to work wit Ford, in Longview, TX. This was definitely the easiest and best experience ever, with purchasing a vehicle. She was an absolute pleasure to work with. She was very accommodating and professional, while being personable and easy, and also fun, to be around. My brother also has bought several trucks from this dealership. I would highly recommend Clarissa for anyone looking! Lynette Farr More

Watch for hidden costs they don’t tell you about. Check your contract carefully! High extra warranty also!! They will come off a bunch but add back on in contract! Check your contract carefully! High extra warranty also!! They will come off a bunch but add back on in contract! More

BEWARE - Scheduled a 70K service for $99. 99 and during checkout, the total bill was over $450. Advisor Matthew said they had to do the 30K instead of the 70K that I requested. Advisor even qu 99 and during checkout, the total bill was over $450. Advisor Matthew said they had to do the 30K instead of the 70K that I requested. Advisor even questioned air filter / cabin filter and I declined since it didnt come with the 70K service. Very sleazy bait and switch. Please remove me as customer from your mailing list. I wont be back for service or to purchase my next truck! More

Worst Car Buying Experience – Stay Away from Peltier Ford in Longview, TX If I could give this dealership zero stars, I would. I live in Arkansas and found a truck online at Peltier Ford in Longview, TX. in Longview, TX If I could give this dealership zero stars, I would. I live in Arkansas and found a truck online at Peltier Ford in Longview, TX. I drove all the way down there to look at it, and right off the bat, I noticed a dent in the driver-side rocker panel that was never disclosed to me during the price negotiation. I should’ve walked away, but I went ahead and bought the truck. On my way home, the check engine light came on, and I had to have the truck towed back to the dealership. I had to fight with them just to get them to agree to fix it. Two weeks later, I get a call saying my truck is ready. So I take another day off work, drive several hours back to Longview, and when I get there, they tell me my truck isn’t ready. I had to drive all the way back home to Arkansas without my vehicle. Another two weeks later, they finally deliver the truck to me — and guess what? The check engine light is STILL on. When I called the service manager, instead of owning their mistake, he had the audacity to tell me to take it to my local Chevy dealer to fix it on my own dime and my own time. At this point, I’ve made three trips to Texas, wasted countless hours, and spent my own money dealing with a problem that should’ve been fixed the first time. This dealership has shown me nothing but dishonesty, incompetence, and zero customer care. Save yourself the headache and stay far away from Peltier Ford in Longview, TX. They are happy to take your money but will not stand behind the vehicles they sell. More

Shady Bait & Switch tactics. Absurd add-on to listed price on their website. Type of dealer that gives dealerships a bad name. Advertised one price on CARFAX with no mention of a Absurd add-on to listed price on their website. Type of dealer that gives dealerships a bad name. Advertised one price on CARFAX with no mention of add-ons and another on their own Peltier website for an “OEM” pain/interior protection package that cost $2,495. Would not honor CARFAX price and salesman stated “The pricing throughout all 3rd party sites do vary sometimes unfortunately.” I chose to walk away. If you allow dealerships like this to get away with it, it encourages them to continue their shady business practices. More

All of the other reviews about fake prices and silly required dealer add ons are correct. 47k advertised price became 50k plus $3500 scratch protection plus ….. I read the negative reviews before con required dealer add ons are correct. 47k advertised price became 50k plus $3500 scratch protection plus ….. I read the negative reviews before contacting them and getting a true out the door price was hard. After getting an email that looked enticing, they followed up with a true quote by text that was 10k more. Total waste of time and false advertising. This is why people are buying from caravan. Dealerships like this remind us all of why we hate dealing with the traditional dealership. Avoid if you value your time or wallet. More

Worst Experience ever, watch out for the sneaky crooked finance guy, adding 2500 seems like the shady practice they do on all deals, make sure you look at the numbers, and we would have bought the vehicle finance guy, adding 2500 seems like the shady practice they do on all deals, make sure you look at the numbers, and we would have bought the vehicle at the price we were quoted, Don’t Buy from Peltier Ford in Longview. More

Will add fees to ur loan. 2500 is a lot of money to me. I will never go back there 2500 is a lot of money to me. I will never go back there More