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Peltier Kia Tyler - Service Center

Tyler, TX

4.2
51 Reviews

51 Reviews of Peltier Kia Tyler - Service Center

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January 12, 2021

There is no reason to shop any other dealership. This is a great place. Jacob Meiners was our sales associate. He was friendly and professional. We negotiated most of the details by phone. All the paperwor More

by RustyJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chamar London
Jan 12, 2021 -

Peltier Kia Tyler responded

Reviews like this one always make our day! We're so proud to have earned your business and your confidence. It's wonderful to hear that Jacob and the rest of the team here at Peltier Kia Tyler made your car-buying experience so attentive and straightforward, both during and after the sale. We wish you and your wife many safe and happy miles in your new vehicle!

November 13, 2019

Had check engine light come on our kia optima and Randy from the service department helped us and we are really happy with his service he is a really good guy. There is a big difference now that Peltier ha More

by Ray
Recommend Dealer
Yes
Employees Worked With
Randy
Nov 14, 2019 -

Peltier Kia Tyler responded

Hi Ray - It's great to hear that Randy was so helpful with your repairs! Thanks so much for the kind feedback about our service. We look forward to working with you in the future at Peltier Kia Tyler.

August 05, 2019

Service department The service manager went above and beyond what was expected needed to know how to fix wheel bearing she not only helped but looked up part and told me More

by Jre41869
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Smiley
September 07, 2017

My brand new Kia Soul I brought my 2010 Kia Soul in to find out why a orange light had come on In dash. After service department did diagnostic test was told it would cost More

by Beautifulcar, Iva123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal and the Finance Manager who prepared my paperwork, Shaun Jeffrey
Sep 08, 2017 -

Peltier Kia Tyler responded

Shaun will be blown away by your very kind words! He is a key part of our sales team and we're glad to hear he was able to get you into a shiny new Alien Green Soul! We thank you for choosing Crown Kia of Tyler and please let us know if there is anything else we can do for you!

May 29, 2017

HAD A FLAT THEY HOOKED ME UP I took my car in and saw Jason Jewell who met me on the drive and got me in and back on the road again super fast with a repaired tire and they didn't More

by Emmettb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Jewell
May 30, 2017 -

Peltier Kia Tyler responded

That's what we like to hear, Emmett! We're happy to hear that Jason was helpful during your recent visit. Thank you for your business and we hope to take care of any of your future car needs!

January 26, 2017

Very disappointed in this dealership. This is after taking my 2016 Kia Optima 4 different times to service - nobody could tell me problem or fix the problem. So DPSM of Crown Kia, diagnose More

by FrustratedwithCrown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Besser
Feb 15, 2017 -

Peltier Kia Tyler responded

Thank you very much for taking the time to leave your review of your experience here in the service department at Crown Kia of Tyler. We’re truly sorry that you have had an unfortunate experience at our dealership. At Crown Motor Company, our goal is to diagnose our customers’ concerns correctly the first time, and we’re disappointed to hear that you had to bring your vehicle in for service four times. We understand your concern with the off-gassing, and we would like to invite you to give us a call so we can discuss this further. Thank you.

December 29, 2016

Dissatified Customer I have been to Crown Motor Company on Troup Highway, Tyler Texas 3 times now, mind you is an hour away from where I live. The first time I came More

by Somer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
It's on the service
Jan 06, 2017 -

Peltier Kia Tyler responded

Somer, we greatly appreciate you leaving a review with us. It’s unfortunate to hear of your dissatisfaction with us at Crown Kia of Tyler. We aim to ensure that every customer who enters our doors gets the service they deserve each and every day with the quality to back it up. We would like to discuss further what happened with your tire rotation and oil change service visit with us. We’ll get down to the bottom of the issue at hand so please contact us as soon as you’re able.

December 03, 2016

Great service department always friendly and eager to please. I've been doing business with them 7 years with no problems. I always recommend them More

by Mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 08, 2016 -

Peltier Kia Tyler responded

Mimi, thank you very much for this truly kind review of your experience here at Crown Kia of Tyler! We're so pleased to hear that you have been a loyal customer of our service department for seven years. We appreciate your patronage and look forward to serving you for many more years to come.

September 07, 2016

Excellent Customer Satisfaction I had a complaint with the service department and the dealership made an effort to contact me and bring me back in to ensure that the vehicle was prop More

by Michael McAuliffe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 16, 2016 -

Peltier Kia Tyler responded

Michael, thank you very much for working with us to resolve your concerns. We're so happy that we were able to make you happy.

September 05, 2016

Very Poor Service Department The staff at Crown Kia of Tyler were frendly and helpful which I appreciate. The service department however was far below par. After running over a de More

by Michael McAuliffe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department (unknown employees)
Sep 06, 2016 -

Peltier Kia Tyler responded

Michael, we appreciate the time you have taken to leave your feedback about your recent experience here at Crown Motor Company. While we are truly pleased to hear about your satisfaction with the staff here at our dealership, we're so disappointed to learn of your dissatisfaction with our service department. We apologize that you feel there was a lack of attention to detail paid during your recent repair experience after your accident with the deer. At Crown Kia of Tyler, we aim to provide our customers with thoroughly satisfactory service that they can look back upon fondly, not with regret. We would like the opportunity to work with you to earn your satisfaction and resolve your concerns. Please call Sean Brady at (903) 581-7688 so we can work with you.

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