Peltier Kia Tyler - Service Center

There is no reason to shop any other dealership. This is a great place. Jacob Meiners was our sales associate. He was friendly and professional. We negotiated most of the details by phone. All the paperwor a great place. Jacob Meiners was our sales associate. He was friendly and professional. We negotiated most of the details by phone. All the paperwork was ready when we got there. The numbers were exactly what we agreed on. It took less than 15 min to review and sign everything. Jacob did a great job showing my wife all the vehicle’s features. I have received three surveys, an e-mail, and personal call in less than a day after the purchase. All were ensuring we had a good buying experience. We are super happy. I’m sure if there were an issue, it would be addressed immediately. More

Had check engine light come on our kia optima and Randy from the service department helped us and we are really happy with his service he is a really good guy. There is a big difference now that Peltier ha from the service department helped us and we are really happy with his service he is a really good guy. There is a big difference now that Peltier has Kia More

My brand new Kia Soul I brought my 2010 Kia Soul in to find out why a orange light had come on In dash. After service department did diagnostic test was told it would cost I brought my 2010 Kia Soul in to find out why a orange light had come on In dash. After service department did diagnostic test was told it would cost 2200.00 to repair. It is 8 years old only 59,000 miles but all warranties had expired. This nice gentleman Shaun Jeffery had left me his card while I was waiting so I had the operator page him and asked him if I could possibly upgrade to a brand new car. He was so helpful, honest, sincere, respectful and he did preliminary paperwork and I was approved. I am so pleased with Crown Kia , and especially Shaun Jeffery, he was so helpful and reassuring to me. I am so blessed to have met him and I love my brand new 2017 Alien Green Kia Soul!! Now, I don't have to worry about my car breaking down or me getting stranded. I have brand new warranties, Roadside service and peace of mind as I drive my beautiful car and it's all thanks to Shaun Jeffery and Crown Kia in Tyler, Texas. I highly recommend everyone to shop at Crown Kia Tyler Texas and ask for Shaun Jeffery, you will be glad you did!!!!!!! More

HAD A FLAT THEY HOOKED ME UP I took my car in and saw Jason Jewell who met me on the drive and got me in and back on the road again super fast with a repaired tire and they didn't I took my car in and saw Jason Jewell who met me on the drive and got me in and back on the road again super fast with a repaired tire and they didn't even charge me. Awesome Service !! More

Very disappointed in this dealership. This is after taking my 2016 Kia Optima 4 different times to service - nobody could tell me problem or fix the problem. So DPSM of Crown Kia, diagnose This is after taking my 2016 Kia Optima 4 different times to service - nobody could tell me problem or fix the problem. So DPSM of Crown Kia, diagnosed my car with off-gassing - which I agree with, but with a little to the extreme, def a hazard while driving! Said it was totally normally even at that extent, washing it every 3-4 days and wiping as I drive to keep it clear is normal. He told me there were no chemicals in the car. And no chemicals that would be harmful to me by inhaling or absorption. Said there was plenty of ventilation and I wouldn't be breathing this stuff in. The off gassing will def cause a thick coat on windows but there is no way it's harmful to me and there are no chemicals in the car causing this. He told me if it's still doing it in a few months bring it back and he'll replace the car. So it's not harmful to me now, not a hazard to drive now - mind you this has been 4 months and counting.....but if it's doing this in a few months he'll replace it??? Sounds like someone should have replaced it yesterday!!!! A person can tell when a dealership is just passing time to make things hard on the customer.......not good business. More

Dissatified Customer I have been to Crown Motor Company on Troup Highway, Tyler Texas 3 times now, mind you is an hour away from where I live. The first time I came I have been to Crown Motor Company on Troup Highway, Tyler Texas 3 times now, mind you is an hour away from where I live. The first time I came up there to buy a car, they gave us the run around saying we had to show $5000.00 in our account to get a new car. So we could not prove that at that time so we went home. 2nd time was a year later and we go up there again trying to get a new car and yet again got the run around said that they couldn't get us financed. So in April I go all the way to Conroe, Tx which is about 3hrs away from me and I bring home my brand new 2016 Kia sportage. I made appointment to get my car serviced, you know the first oil change and tires rotated. Get up to the Tyler Crown Motors and they tell me that they are fixing to close but will go ahead and do the service since I had appointment! They tell me that it is done and that I owe $49.95, now I was told from Cowboy Kia in Conroe, Tx that because of it being brand new I could go to any Kia to get my car serviced. So why was I charged?????? So now to the kicker that really has me major PISSED!!!! I get all the way home again mind you I live an hour away but I get home and I found out I was charged to have my tires rotated but that they was never rotated to begin with. How do I know you asked???? Well I have a nail in my passenger back tire and guess where it still is..... on the same side on the back!!!!!!!! I want to know why was I charged and what do I need to do to get good service from your company?????? Now I have to take off of my job yet again to drive all the way there to get my tires rotated, and I'm now concerned that maybe my oil didn't really get changed!!!!!! More

Great service department always friendly and eager to please. I've been doing business with them 7 years with no problems. I always recommend them department always friendly and eager to please. I've been doing business with them 7 years with no problems. I always recommend them More

Excellent Customer Satisfaction I had a complaint with the service department and the dealership made an effort to contact me and bring me back in to ensure that the vehicle was prop I had a complaint with the service department and the dealership made an effort to contact me and bring me back in to ensure that the vehicle was properly maintained and that I left happy. Thank you. More

Very Poor Service Department The staff at Crown Kia of Tyler were frendly and helpful which I appreciate. The service department however was far below par. After running over a de The staff at Crown Kia of Tyler were frendly and helpful which I appreciate. The service department however was far below par. After running over a deer a couple months ago, I noticed loss of oil and rough engine noise. I paid Crown Kia's service department nearly $1000 between a diagnostic and then repairs. They did replace the oil pan and oil feed to my turbo which fixed the oil leak. However they completely neglected my badly damaged exhaust, which had a torn flex section in the downpipe and multiple missing bolts and damaged gaskets down the main pipe. I have spent countless hours and dollars trying to diagnose and fix this problem myself, something that I paid them to do. This week I tried to change my oil and filter only to find I could not remove the filter, even with a breaker bar, they had cranked it on there so tightly. This has me frustrated and angry to no end. I paid top dollar to this company expecting professionalism and results, and was highly disappointed. More