I was looking to purchase a 2021 Kia Seltos EX for my widowed mother. I found one online at Peltier Kia. After speaking with the sales representative, I agreed to put a $3,000.00 deposit down as I live 4.5 hours away and would not be able to pick it up until the weekend after the upcoming weekend (11 days away). They ran my credit, agreed to the terms that was originally offered, and requested a copy of my Drivers License and current Proof of Insurance. I submitted everything requested and did not receive a response so the following day I reached out to the sales rep, who was a kind, helpful, and polite young man. He stated that his Sales Manager and General Manager would not allow him to hold the requested vehicle even with a deposit. I asked to speak with them and he agreed to have them call me. I first spoke with the Sales Manager who as I explained the situation seemed to understand why I couldn’t pick it up today due to the distance, but was willing to put down a deposit. In the background, I heard a man’s voice tell the Sales Manager to transfer me to him which he complied. The man who came on the phone identified himself as the General Manager at Peltier Kia. I am blown away that this man has been given any position of authority. He blatantly told me that he didn’t need to have customer service because I lived 4.5 hours away and would never do business with them again and I would have been “stealing” the vehicle from them. I am still in disbelief that this man is in charge of this business. I would never recommend this business due to this man’s rude, unprofessional behavior.