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Peninsula Subaru - Service Center

Bremerton, WA

4.8
77 Reviews

77 Reviews of Peninsula Subaru - Service Center

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June 05, 2025

Very good dealer. Madeline provided excellent service. We felt she considered our needs in her advice. Our rating of 4 is based on the fact we were given no instruct More

by Tank
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Peninsula Subaru responded

Thank you for your feedback! We're glad to hear Madeline provided excellent service at Peninsula Subaru. We apologize for any confusion caused by the construction and appreciate your patience during this time. Your comments will help us improve our communication with customers in the future.

June 04, 2025

Everyone I talked to was very friendly and helpful. The car was ready even sooner than the estimated time. More

by martha1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gage
Jun 04, 2025 -

Peninsula Subaru responded

We're delighted to hear that our team at Peninsula Subaru provided friendly and helpful service, and that your car was ready ahead of schedule. Thank you for sharing your experience with us!

June 03, 2025

I have free oil changes for life on my 2008 Suzuki, which I take advantage of. The work is terrific and I never dread going there. Roy is a nice guy. Unfortunately, I can't afford to get any other work done More

by pammyandj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy
Jun 04, 2025 -

Peninsula Subaru responded

Thank you for the kind review! Roy & the team appreciate your support and look forward to your next visit here at Peninsula Subaru!

June 03, 2025

I have had all the service on my 2015 Crosstrek done at Peninsula Subaru. Thet are undergoina a najor remodle but no delays occured. M O'Conner was more than helpful. More

by dantl65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Peninsula Subaru responded

Thank you for trusting Peninsula Subaru with your Crosstrek's service needs! We're glad to hear that Madeline provided helpful assistance during your visit and we look forward to seeing you again next time!

May 08, 2025

They have never disappointed me and I trust their judgement as I depend on them to take care of me and my car. More

by slpanchot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

slpanchot responded

They have never disappointed me and I trust their judgement as I depend on them to take care of me and my car.

May 08, 2025 -

Peninsula Subaru responded

Thank you for trusting the Peninsula Subaru team with the care of your vehicle! It's our privilege to serve you and we look forward to continuing to do so in the future!

May 07, 2025

Prompt and courteous with the service and on time. I will use their services again More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Peninsula Subaru responded

Roland, thank you for the wonderful feedback! We appreciate you visiting us here at Peninsula Subaru and we look forward to seeing you again in the future!

May 07, 2025

Courteous but technically inept. Misdiagnosed a warning light and damaged washer fluid cap during oil change. More

by beckyjroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gage
May 08, 2025 -

Peninsula Subaru responded

Becky, I apologize for the issues you encountered during your visit. We strive to provide accurate and careful service, so it's disappointing to hear about this experience. Please reach out if you'd like us to address these concerns further. Thank you, Jake Dionas - Marketing Manager - jaked@peninsulasubaru.com

April 10, 2025

Service department (Madeline) was great. Friendly, professional and courteous. Answered all my questions. The work that needed to be done was completed in a very short period of time. More

by seabecksurfer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Peninsula Subaru responded

We're delighted to hear that Madeline and our service department at Peninsula Subaru provided you with friendly and efficient assistance. Thank you for sharing your experience, we appreciate the feedback!

April 10, 2025

Can be difficult to get to, but most employees are knowledge and courteous. I would consider purchasing from them again, but I would not do,so with the salesperson that I dealt with previously. More

by lodogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Peninsula Subaru responded

Thank you for sharing your feedback about Peninsula Subaru. We're glad to hear that our team was knowledgeable and courteous, though we apologize if any part of the experience didn't meet expectations. We appreciate your consideration in returning and look forward to providing an even better experience next time!

April 09, 2025

Service Department is second to none. Staff is courteous and explains the work well. Check in is easy. Overall good experience. More

by Gaijiinsamurai72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Peninsula Subaru responded

Thank you for the fantastic feedback! We're delighted to hear that our service team at Peninsula Subaru provided a seamless and informative experience. We appreciate your support and look forward to serving you again in the future!

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