Went to Bobby to refinance our car, after signing papers and basically a done deal, almost 2 weeks later we are now told by Bryan Merkley that the "deal" didn't go through because of a federal law. Why are we just now being told about this, and not at the time we refinanced? Poor, poor service if you ask me. We are buying a house and this info is needed. Now we have to go a different, thanks to the unprofessional help of this finance team.