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Penn Auto Group

Allentown, PA

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180 Reviews

1211 Hanover Ave

Allentown, PA

18109

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Showing 180 reviews

January 12, 2021

Pauli, Ishmael and the entire crew at Penn Auto group gave me excellent service. Actually the first time I have ever left a car dealership with a smile on my face thanks guys. More

by will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pauli, Ishmael, Jake Fowler, Tim Denver
Jan 12, 2021 -

Penn Auto Group responded

It's fantastic to hear that Pauli, Ishmael, and team, provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Penn Auto Group! We hope you enjoy your new vehicle, Will!

December 09, 2020

My husband and I originally went in looking for a pick up truck. There was one for about $29,000. The sales manager came over to us and said that one of our original banks was willing to finance the truck if More

by ceespade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Fowler, Paulie M
Dec 12, 2020 -

Penn Auto Group responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, I do appreciate you giving us the opportunity to speak with you about the parameters the bank approved. Sorry it did not work out and thank you for the opportunity to earn your business.

Dec 14, 2020 -

ceespade responded

First of all you did not speak to me about the parameters the banks approve. You spoke to my husband and your dealership still spoke to him as if he was ignorant and educated. Even after he explained to you that he knew exactly how the financing works through the banks and their way of establishing if they are able to finance or not, your staff still continued to try and talk circles around him. You really should be more mindful of your customers and understand that not everyone is a first time car consumer who is clueless to financing.

Dec 14, 2020 -

Penn Auto Group responded

Providing a positive experience is our top priority, we apologize for any confusion. Please contact me directly and we can help you have a clear understanding of the loan parameters set by the bank. Look forward to hearing from you and again we apologize for any confusion.

November 06, 2020

Everyone was kind answered all questions. Things i pointed out on car was immediately addressed. When I called for help with directions was very helpful. More

by cturtle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulie M
Nov 06, 2020 -

Penn Auto Group responded

Thank you for choosing Penn Auto Group, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 15, 2020

Recently purchased a Nissan Versa from this dealership. I recommend Paulie to anyone looking to buy a car from there. He was very helpful/accommodating. More

by ksefchik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulie M
Oct 16, 2020 -

Penn Auto Group responded

Congratulations on your new vehicle! We are so glad that Paulie had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 15, 2020

I was wonderfully surprised at how easy and hassle free the car buying processes was with them! They even found me a better car then I was hoping for! More

by Sammielu310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulie M
Oct 15, 2020 -

Penn Auto Group responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Penn Auto Group are glad to have you as a customer.

October 11, 2020

Paulie made my sale simple and quick. Everyone here seems really nice. They all made sure I understood all of my paperwork and chose the perfect car. I've started sending all of my friends here to buy their More

by Angelica L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Fowler, Paulie M, Tim Denver
Oct 11, 2020 -

Penn Auto Group responded

Thank you, Angelica! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Penn Auto Group.

October 08, 2020

Paulie made my car experience awesome and as fast as possible. He made sure I didn’t leave without a car! Thank you to everyone who helped! More

by Caitlin.830
Recommend Dealer
Yes
Employees Worked With
Jake Fowler, Paulie M, Tim Denver
Oct 08, 2020 -

Penn Auto Group responded

Thank you, Caitlin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paulie met your expectations. Thank you again for choosing Penn Auto Group, we look forward to having you as one of our valued customers for many more years to come!

September 18, 2020

The dealership is very welcoming and real with its customers. From the beginning they walked me though all my options and even went to another dealer they were associated with to help me get a side by More

by Dylan19046
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Fowler, Paulie M
Sep 18, 2020 -

Penn Auto Group responded

Dylan, We are very happy to hear that Jake and Paulie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 17, 2020

Extremely welcoming, knowledgeable, accommodating and friendly. Offered water and very funny. Appreciated the amount of explaining they did because I’m a first time buyer. 10/10 would recommend Paulie an More

by Rachelwingfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ish, Sahiba Bhatnagar, Paulie M
Sep 18, 2020 -

Penn Auto Group responded

Rachel, Here at Penn Auto Group, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Paulie and Ish, and it was a pleasure having you at the dealership. We appreciate your review!

September 15, 2020

Dealership made scouting, testing, and purchasing the vehicle as easy and as painless as could be. All staff were friendly and clearly explained everything that was involved! More

by MHouck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahiba Bhatnagar, Jake Fowler, Paulie M, Tim Denver
Sep 15, 2020 -

Penn Auto Group responded

Hello, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!