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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.4
1,050 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,050 reviews

January 16, 2025

I was well taken care of. I would highly recommend this dealership to my friends. More

by RAFAELMENDIVIL44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Jose Solis
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Jan 17, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for recommending Penske Buick GMC of Cerritos. Wishing you all the best.

January 15, 2025

Donald Moreno is so helpful and answered all my questions and concerns. Awesome service advisor! More

by aliciat0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno, service advisor
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Jan 16, 2025 -

Penske Buick GMC Of Cerritos responded

Thanks for your feedback. We're proud that our team provided such great guidance at Penske Buick GMC of Cerritos.

January 15, 2025

My 7 month old 2024 Elevation had an issue with the transmission. It took approximately 3 months to get my vehicle back. Once I got my new vehicle back it was filthy as if it had been sitting outside More

by stevenff3005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Moreno, Service Dept
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Jan 18, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and would like the opportunity to discuss your experience with our Service Team regarding the time taken for repairs on your 2024 GMC Sierra 1500 Elevation. Please reach out to me directly. Sincerely, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 14, 2025

Go see Michael Mu at Penske GMC for the best service diagnostic, experience and follow up!! More

by STEVE_SAKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mu
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Jan 15, 2025 -

Penske Buick GMC Of Cerritos responded

Thanks for the stellar feedback. We're pleased to hear about your experience with our team at Penske Buick GMC of Cerritos.

January 10, 2025

Was sold a lemon & they wanted to charge me to fix it, also got done dirty on a tire warranty, this place is garbage More

by CHAVEZSAMUEL0313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
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Jan 11, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously. We understand your frustration with your purchase. You did purchase a high-mileage used vehicle and declined the purchase of an extended warranty. You brought the vehicle back after the dealer warranty expired. While we do everything in our power to recondition a vehicle, we do not know what will happen months from purchase. Regarding the tire and wheel warranty, we confirmed the mistake in coverage that you purchased and agreed to the full refund amount as soon as it was brought to our attention. I'm not sure how that is "being done dirty." Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 10, 2025

Service was fast and efficient. Stephanie’s customer service was impeccable. Would definitely be returning for my next service. More

by Roman_jocelyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Jan 11, 2025 -

Penske Buick GMC Of Cerritos responded

Appreciate the kind words about our team. We're glad to hear the service was efficient. Looking forward to assisting with your next visit at Penske Buick GMC of Cerritos.

January 08, 2025

I have never been treated better at a dealership in my life!!! They CARE about customers and their safety, they bent over backwards to make sure I wasn’t inconvenienced waiting for parts by providing me More

by Dstavlin
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service is AMAZING. Gary was also extremely helpful.
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Jan 09, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're glad to know our team could provide you with excellent service here at Penske Buick GMC of Cerritos.

January 08, 2025

Prompt and clear communication. Michael Mo was very curtious and funny. Truck was ready when promised. More

by Boss2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mo
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Jan 09, 2025 -

Penske Buick GMC Of Cerritos responded

Glad to hear you had a positive experience at Penske Buick GMC of Cerritos. Our team is always here to provide prompt and clear communication.

January 07, 2025

My camille was very helpful, kind and understanding. She did her best to accommodate me More

by johnsontishad@yahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aguilar, Javier Garcia, Josue Moreno, Jose Solis, Camille Soto
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Jan 10, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. I am glad to know that our team was kind and understanding while assisting you, however, I would like the chance to speak with you to learn more about your experience and the 1-star review you have shared. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 05, 2025

I was impressed with their transperancy with pricing and their professionalism. No games, no hidden charges and they offered the lowest price of all the dealerships that I visited. I was able to leave with More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
German Rodriguez, Jose Solis, Matthew Stein
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Jan 06, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about Penske Buick GMC of Cerritos. It's great to hear you enjoyed your truck-buying experience with our team. Wishing you many happy miles in your new ride!

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