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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.4
1,048 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
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18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,048 reviews

March 03, 2024

Your dealer sent me a coupon specifically for my vehicle (it was indicated on the coupon) and when I tried to use it, your rep would not accept it. Poor marketing tactic. More

by GNMTLQ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Villegas
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your overall experience and the level of customer service you received from our Service Team regarding your coupon. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

March 01, 2024

The service department team was great and was a wealth of help when I came to them for my vehicle service needs. Albert was of tremendous help addressing my vehicle concern. Highly recommend them! More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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March 01, 2024

I was greeted right away and Albert was able to help give me answers to what was wrong with my car quickly and make sure my car was given back as soon as possible. More

by MRSGBLOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that our team was able to provide helpful assistance at Penske Buick GMC of Cerritos, expediting your service. Thank you for choosing us, appreciate your positive feedback.

March 01, 2024

Albert is great he has taken care of my car from 2013. Customer service great. Always on time for my appointments. GREAT JOB! More

by XAVSEQLUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALBERT
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February 29, 2024

The service writer was extremely helpful Kept me informed thru procesd Helped me with available discounts More

by JJAIME31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're gratified to hear of your positive experience with our team at Penske Buick GMC of Cerritos. We value good communication as well as providing customers with options for cost savings. Thank you for taking the time to rate us.

February 29, 2024

My name is Jose Carranza I had an appointment on Feb 26th 2024 for an oil change and a tire rotation. I paid for a tire rotation and my tires weren't rotated bad service. I need a refund More

by ALWAYSKP1RLLD
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 28, 2024

Tell you one price on the phone and then another in person. Asked for a diagnosis and tells us about only one problem and when mentioned other concerns their reply was “well that was not mentioned” I t More

by DENISEESPINOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
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February 28, 2024

Stephany is the best she is always help and she has the best customer service ever More

by minos_vw
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephany
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a positive experience with our team at Penske Buick GMC of Cerritos. Your kind words affirm the hard work we put into customer service. Thank you for your valued feedback, and remember that we’re just a phone call away when it comes time for your next visit.

February 28, 2024

Glad I found your dealer, first class, I just finished a nightmare experience with harbor Chevy and I will now drive a little farther and do all service with your dealership, thank you More

by Impalamjpop
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We value your trust and commitment to Penske Buick GMC of Cerritos. Knowing our team was able to aid in switching over from another dealer is good news. We're here for any service you require, don't hesitate to reach out.

February 27, 2024

Albert in the service department is fantastic to deal with. He kept me up to date as things went along. More

by inspector_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that the service department at Penske Buick GMC of Cerritos kept you well-informed throughout your experience. We always ensure our team provides top-notch communication. Thank you for your feedback and rating.

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