Penske Buick GMC Of Cerritos

My las visit was the same as all my prior visits. Great service and very professional Great service and very professional More

Always easy to make an appointment. I was in and out in 2 hours. Been a customer for years and will continue to be one. I was in and out in 2 hours. Been a customer for years and will continue to be one. More

I was so happy choose GMC. Everybody nice, especially Alex Morales very nice and very good patience,Such person will bring greater achievements; (even though my English not goo Everybody nice, especially Alex Morales very nice and very good patience,Such person will bring greater achievements; (even though my English not good, but Alex Morales was always very good patient.) he has a great personality ! 👍 More

Unanswered telephone calls and messages is no way to treat customers. Trying not to honor a certified vehicles warrantee was the icing on the cake. Your company's business practices need serious reform treat customers. Trying not to honor a certified vehicles warrantee was the icing on the cake. Your company's business practices need serious reform. I strongly recommend you go back to your roots and figure out how you got to the position you are in today. The service I was provided is a disgrace to the Penske brand and certainly not representative of the Buick/GMC brand. More

Everything was great staff is very friendly and kind … I was in and out in 2 hours! was in and out in 2 hours! More

If it wasn’t for Josue and the other manager, Matthew and my very responsive, nice sales person, Jose, I would have canceled the purchase. They are the only good things about the experience. The finance mana my very responsive, nice sales person, Jose, I would have canceled the purchase. They are the only good things about the experience. The finance manager was the worst I’ve ever dealt with. He was a liar, unethical, disrespectful, despite many attempts to call him with questions he never once returned a phone call when the timing was critical. The other thing I did not like about the experience was when you say you are interested, they ask you to go sit down at a little cheesy table and you are completely ignored for a long time, not knowing what’s going on or knowing the process each time I came in at different Points in the transaction I was directed to the table without explanation. Definitely different from my Mercedes dealership treatment but, on a good note, Josue helped overcome some obstacles on his days off making the deal happen and Matthew was there at the end to answer a bunch of questions I had with the horrific signing process he was great. More