Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Penske Buick GMC Of Cerritos
Cerritos, CA
1,043 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Filter Reviews by Keyword
By Type
Showing 1,043 reviews
June 12, 2023
From the moment I arrived on the lot I was at ease. The whole customer service team was friendly and professional. I have been to other dealers in the area. And nothing compared to this place. Thank yo The whole customer service team was friendly and professional. I have been to other dealers in the area. And nothing compared to this place. Thank you guys! More
by JENWHORTON285
Verified CustomerEmployees Worked With
Josue Moreno, Jose Solis
June 10, 2023
Great service and good prices. The team at Penske made it completely painless trading my car in and driving away in my new truck. The team at Penske made it completely painless trading my car in and driving away in my new truck. More
by Bhouston113
Employees Worked With
June 07, 2023
Albert is awesome! He always greets me by name and a smile. My car’s service is always on time which is important due to my busy work schedule. He always greets me by name and a smile. My car’s service is always on time which is important due to my busy work schedule. More
by YO.FIKE
Employees Worked With
Albert
June 02, 2023
Anthony Aguilar was a great/no non-sense sales guy. He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He He understood I wasn't there to waste his or my time. Unfortunately, I can't say the same for the financial services manager, Walter Martinez. He was nice, friendly, and very welcoming...that is, until I wasn't choosing any of the "additional services" to add to my monthly car payment. I did my homework before looking for a new car and knew what I was getting and not getting. He asked why I wasn't getting gap insurance and explained that I was getting it from my credit union. Walter said he was getting the information from my credit union and then gave me an estimate of $600 plus after asking how much the Gap insurance was. I told him that my credit union told me a different amount in the $400's and then he said, oh yeah. I said no thanks, and he proceeded to finalize the process. Walter continued asking other questions and signature requests, but the friendliness faded away. Maybe Walter was upset that I didn't select any "options," and the mood of the whole process changed from night to day. Walter's rudeness at the end when he was getting up from his desk, I wasn't sure where he was going, or where I was supposed to go, to the point that I asked him if I go out, and he said, yeah, he'll be right behind me. Sometimes people's lack of understanding of providing good manners and/or great customer service means that one communicates with their client/customer every step from start to finish. I'm going with my stepdad next month to purchase his truck, and I will call Anthony Aguilar to be my primary salesperson. Still, I will definitely ask to deal with a different financial services manager. For this reason, I'm giving four stars to Penske Buick GMC of Cerritos. It shows how one unfortunate moment can leave what was supposed to be a great moment to a disappointing experience. More
by Jenn LA
Employees Worked With
Anthony Aguilar
June 02, 2023
Within minutes of arriving in the service bay we were greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable, vending machines if you desire some munchies, very clean restrooms and last but not least, great music playing. Any of the clientele that walked by us were quite friendly. Work was done in a timely matter. Only one little hiccup, I received a coupon two days later for $10 off the service I just paid for. More
by LADIELIBERTY4
Employees Worked With
Donald Moreno
