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Penske Buick GMC Of Cerritos
Cerritos, CA
1,050 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,050 Reviews of Penske Buick GMC Of Cerritos
January 08, 2011
The entire experience was superlative. The people, especially Cathy Sommerville, were nice, professional and quick. This was the most pleasant car buying experience I have ever had. I would not hesi especially Cathy Sommerville, were nice, professional and quick. This was the most pleasant car buying experience I have ever had. I would not hesitate to purchase again from this Penske Buick dealership or from Cathy. I can't recommend them enough. More
by danehaas
Employees Worked With
Cathy Sommerville
January 01, 2011
I went into look at possible options for a new lease. I was met with a very helpful and friendely sales person ( Emad Masade) who did not pressure me into making a decision. Vey helpful but not pushy. The was met with a very helpful and friendely sales person ( Emad Masade) who did not pressure me into making a decision. Vey helpful but not pushy. The sales person did an excellent job explaining the features of the car and the car was delivered clean and full of gas. More
by Bill Budzinski
Employees Worked With
Emad Masade
December 31, 2010
Everyone was very nice and accommodating. Salespeople treated us kindly and engaged our 1-year-old son appropriately. Dealership as a family-feel to it, and they definitely make every effort to make the treated us kindly and engaged our 1-year-old son appropriately. Dealership as a family-feel to it, and they definitely make every effort to make the right deal for you. Phone calls are returned promptly. More
by niffy44
Employees Worked With
BG
December 31, 2010
Listened to our needs and provided good information to make a valuable purchase. This is my second lease from this delearship, and I'm glad I returned. We even talked about additional vehicles and wil make a valuable purchase. This is my second lease from this delearship, and I'm glad I returned. We even talked about additional vehicles and will probably be back before the lease is up on this vehicle. Steve and Emma Course More
by stevecourse
Employees Worked With
Sam Nachawati
December 27, 2010
Went to dealership and met richard fonseca he showed us the Buick Regal and the Lacrosse and was impressed with the lacrosse and the knowledge of richard the sales man.He found a 2010 La crosse for us an the Buick Regal and the Lacrosse and was impressed with the lacrosse and the knowledge of richard the sales man.He found a 2010 La crosse for us and eddie worked out a good deal for us i would recommend richard and eddie to a friend. More
by bmyvett
Employees Worked With
Richard &Eddie
December 27, 2010
I WAS VERY HAPPY WITH THE ENTIRE EXPERIENCE FROM START TO FINISH. EMAD MASADE WAS VERY PATIENT AND I NEVER FELT RUSHED. I WOULD HIGHLY RCCOMMEND THIS DEALERSHIP TO ALL MY FRIENDS,AND WOULD BE HAPPY IF TH FINISH. EMAD MASADE WAS VERY PATIENT AND I NEVER FELT RUSHED. I WOULD HIGHLY RCCOMMEND THIS DEALERSHIP TO ALL MY FRIENDS,AND WOULD BE HAPPY IF THEY WANTED TO USE ME AS A REFERENCE. I DID GO TO A NUMBER OF DIFFERENT DEALERSHIPS, AND ENDED UP BUYING FROM CERRITOS GMC, AS I FELT NO PRESSURE. BY THE WAY I TRAVELED 400 MILES TO BUY MY NEW GMC TERRAIN. I LIVE IN ALAMO CA. ZIP 94507, AND TRAVELED 400 MILES TO LONG BEACH CA. 90808 TO PURCHASE THE NEW VEHICLE. AND THE PRICE I PAID WAS THE BEST I COULD FIND ANY WHERE. More
by TERRAIN
Employees Worked With
EMAD MASADE
December 23, 2010
I contacted this dealer through their website and had a response in less than 1 day. We scheduled an appointment with James montoya and went to the dealership in hopes of buying a '11 Yukon. James' sales response in less than 1 day. We scheduled an appointment with James montoya and went to the dealership in hopes of buying a '11 Yukon. James' sales approach was very relaxed and made my wife and I extremely comfortable. He showed us all of our financing options along with a no-pressure approach that made our decision to buy from Cerritos GMC an easy one, along with the vehicle pricing being the best around! We are extremely happy with our purchase and would definitely recommend Cerritos GMC to anyone in the market for a Buick or GMC. More
by djsegovia
Employees Worked With
James Montoya, Cathy Sommerville
December 22, 2010
I was very happy with the entire experience. There was no sales pressure at all and I felt very comfortable. The employee answered all my questions without making me feel as though I was just another sale. T sales pressure at all and I felt very comfortable. The employee answered all my questions without making me feel as though I was just another sale. The dealership was also very clean... I left very happy with the car and the price that we agreed upon as well. I would come back or recommend this dealership to friends in the future. More
by towfigh123
Employees Worked With
Matt Licausi
December 17, 2010
We made the deal in 15 minutes,but took 6.5 hrs. to get the new Yukon. We had to wait 2 hours just to talk to Finance Dept. Their excuses, we have only two officers. Paint Chipped two areas during deliver the new Yukon. We had to wait 2 hours just to talk to Finance Dept. Their excuses, we have only two officers. Paint Chipped two areas during delivery. The new Yukon was never washed. The roof were white/gray with from the dust at delivery. Work order for repaint. Service never called me for repair. 5 days later I went to Service Dept. myself. Got there, Service Dept. does not know anything about the work order. Service associate had to make another work order. Manager now involved. I left the brand new Yukon to get chipped area painted. 4 days later Service Manager Mike Zermeno called at 2 pm for pick. I got to dealer at 7pm(dark). I inspected the repaired area(tailgate). The repaint was like a touch up paint. I can see gray primer. Then I noticed 2 dents around the tailgate area. I am mad, it's a brand new Yukon. I then looked to upper right corner of the SUV and noticed that paint area was all dull. Why?? Nothing was to be touched at that area!!! Now I am really mad. I yelled at the Manager, "I do not trust you guys. I brought in a brand New Yukon, and you guys mad dents to the SUV." So, I continued to walk around the SUV, no surprise anymore. I found another dent at the Driver's door. Enraged, I ask Service Manager Zermeno, "did you inspect my Yukon before you called me to pick it up?" His answer, "I was in a meeting all day." So, I ask my Service Associate next to Zermeno, did you inspect my car? Associate Greg Tong, could not answer. I told both of them, how could you call your customer to pick up their vehicle if you did not inspect your work?? What kind of employee and Manager are you. You represent General Motors. Make this worse..I received my 1st. monthly payment while the brand new Yukon that I bought from them is in their shop. I told the Service Manager that I need to talk to the General Manager about this. Service manager stated," General Manager knows about the issue. 15 minutes later I spoke to General Manager. He stated, "I do not know about you issue." This is how bad my experiences with Cerritos, CA. GMC is. After explaining to Gen. Manager my problems...THE GENERAL MANAGER. said," I WILL BUY THE CAR BACK FROM YOU." What really mad me mad. After the next day after buying my car, I brought 3 coworkers to buy from their dealer and this is what i get in return. Thanks employees of GMC of Cerritos, CA. I will never go there as long as I live. And guess how many mouths will I tell. More
by rkith
Employees Worked With
greg tong/ mike zermeno
December 15, 2010
I wrote Thomas for a quote through the GMC site, and I can honestly say that I am very happy that I did! This dealership is very nice from top to bottom. Everyone there was friendly and I felt that they can honestly say that I am very happy that I did! This dealership is very nice from top to bottom. Everyone there was friendly and I felt that they were actually there to help me. I highly recommend this dealership as they are there to help you and they are very competitive with their prices compared to other dealers. I know this as I shopped four other GMC dealers on top of Cerritos. I will recommend this dealership to my friends and family! More
by wogie4
Employees Worked With
Thomas Woolsey
