Penske Buick GMC Of Cerritos

I HAD AN EXCELLENT EXPERIENCE WITH CERRITOS AUTO DEALER! I WENT IN AND TOLD SAM EXACTLY WHAT I WANTED WHICH WAS A 2011 BUICK LACROSSE CXL IN BLK, WITH BLK LEATHER INTERIOR. HE CALLED AROUND AND MADE IT HAPP I WENT IN AND TOLD SAM EXACTLY WHAT I WANTED WHICH WAS A 2011 BUICK LACROSSE CXL IN BLK, WITH BLK LEATHER INTERIOR. HE CALLED AROUND AND MADE IT HAPPEN! OSCAR FINANCED US AND MADE IT QUICK EASY AND I WAS OUT OF THERE IN A SHORT AMOUNT OF TIME! THANKS AGAIN SAM AND OSCAR! More

Fantastic experience, from phone call to completion. Very efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 S efficient, everthing done when they said it would. I have to drive 20 miles to get to this dealer and it's worth the inconvenience. I have a 2009 Saturn Vue hybrid which required a recall/battery replacement. Other so-called GM certified dealer/service centers gave me a royal runaround (over three months without obtaining the required part), but with Greg and the others at Cerritos GMC Buick, I got the work done NEXT DAY! They also performed a service and suggested a way I could prevent that particular service in the future. Way to go! More

Dealership very professional. I appreciated the work that went into obtaining all available cash back opportunities. Process was short and sweet and all personnel were very accomodating. With all the ne that went into obtaining all available cash back opportunities. Process was short and sweet and all personnel were very accomodating. With all the new features that I had not had before, they took the time to explain them to me. More

HAD A GREAT EXPERIENCE WITH B.G. WOODHOUSE WE WERE WORKING WITH SEVERAL DEALERSHIPS AND WE REALLY FELT COMFORTABLE WITH B.J. AND WENT BACK AND FORTH FOR SEVERAL DAYS AND THEY REALLY JUST BEAT OUT ALL WORKING WITH SEVERAL DEALERSHIPS AND WE REALLY FELT COMFORTABLE WITH B.J. AND WENT BACK AND FORTH FOR SEVERAL DAYS AND THEY REALLY JUST BEAT OUT ALL THE OTHER DEALERSHIPS AND GOT US THE BEST PRICE.. OVERALL THE WHOLE STAFF WAS FRIENDLY AND A PLEASURE TO WORK WITH.. More

This is my second vehicle I've purchased with Penske Buick GMC of Cerritos and I was so satisified with the first purchase and experience, I recently purchased my second vehicle with this dealer. Overal Buick GMC of Cerritos and I was so satisified with the first purchase and experience, I recently purchased my second vehicle with this dealer. Overall service was World Class! I will definetly recommend this dealer to my family and friends. More

Sales and finance staff were attentive and understanding of our situation and needs. There was no pressure or sales tactics used. Sales staff was knowledgeable of vehicle types. Communication regarding the of our situation and needs. There was no pressure or sales tactics used. Sales staff was knowledgeable of vehicle types. Communication regarding the purchase was prompt and appropriate. Sales made sure we were satisfied with the vehicle and transaction. More

Customer service is great they explained everything to me, very nice people, very friendly. The helped me alot and they answered all the questions i had and helped me with everything possible. I got some me, very nice people, very friendly. The helped me alot and they answered all the questions i had and helped me with everything possible. I got some stuff installed into my new denali.They did an excellent job with the installation. Overall Experience GREAT. I was more than satisfied, I got the truck i wanted and it came out to a very good price. Im Happy with the service cerritos GMC gave me. I would recommend this dealer to all my family and friends. More

SAM WAS VERY FRIENDLY AND ATTENTIVE AND MADE SURE I GOT THE CAR THAT I WANTED. HE TEST DROVE DIFFERENT SIZE VEHICLES WITH ME AND THOROUGHLY EXPLAINED THE DIFFERENCES IN THE VEHICLES. HE MADE SURE WE WERE THE CAR THAT I WANTED. HE TEST DROVE DIFFERENT SIZE VEHICLES WITH ME AND THOROUGHLY EXPLAINED THE DIFFERENCES IN THE VEHICLES. HE MADE SURE WE WERE COMPLETELY SATISFIED WITH OUR PURCHASE FROM START TO FINISH. THE SALES MANAGER WHOSE NAME I CANNOT RECALL WAS ALSO VERY NICE, ATTENTIVE AND MADE US FEEL VERY COMFORTABLE. More

Jay Jannadi was perfect! Called the dealership on a Satruday morning, drove away with the car I wanted by that evening. He took my initial call as a cold call but recognized he was dealing with a know Satruday morning, drove away with the car I wanted by that evening. He took my initial call as a cold call but recognized he was dealing with a knowledgeable serious buyer and treated me as such. He took my parameters and called me back within the hour. We made an appoitment for later that afternoon which would have been about an hour before he got off work. Unfortunately, due to various factors, we were very late, but he waited. He had the vehicles ready for us to look at. But while there I changed my mind as to color and he immdiatly found what I wanted. We test drove it with him, he showed us all the bells and whisltes and voila, we sat down and bought the car. Easy. No fuss. All thanks to Jay. I would highly recommend him as as salesperson. More

The operater answering the the phones is very rude, I can't get things done within a reasonable amount of time and once again I've been let down by yet another GMC, Cheverolet dealer. I forgot to mention can't get things done within a reasonable amount of time and once again I've been let down by yet another GMC, Cheverolet dealer. I forgot to mentione that this was a cash deal on a 2007 Cadillac Escalade which they have already been paid for. Jason and B.G. Woodhouse have been very helpful, but as far as the rest of the staff they need to go back to customer relationship training. More