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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (877) 886-6265

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

May 10, 2024

Donald the service technician was very knowledgeable and polite and was able to answer all of my concerns. More

by ALFCALDERONKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald service technician
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May 10, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive remark about our team at Penske Buick GMC of Cerritos. They strive to consistently provide knowledgeable and polite help.

May 09, 2024

Clarissa and Darren were amazing, the process was so easy, I bought the car over the phone and it was delivered to my home. Highly recommend them both, thank you so much! More

by ksgauthier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren, Clarissa Vargas
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May 09, 2024 -

Penske Buick GMC Of Cerritos responded

We're grateful for your high recommendation of Penske Buick GMC of Cerritos. Isn't it lovely when our team makes the process pleasant and straightforward? We appreciate your business.

May 08, 2024

They have horrible service. And then they say they didn’t say that.. They they to make it seem The customer is wrong. And they don’t return the phone calls as promised. More

by JIMENEZLUPITA660
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel & Gerry , Matthew Stein
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May 11, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to my attention. I would like to speak with you about the level of customer care you received during your recent experience here at Penske Buick GMC of Cerritos. Please reach out to me at your earliest convenience. Sincerely, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 07, 2024

Sales and service reps are friendly and helped me with all my questions. Would definitely recommend More

by VOLKSANITY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel kim, Javier Garcia, Matthew Stein
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May 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for recommending Penske Buick GMC of Cerritos. We're glad our sales and service teams were able to assist with your questions.

May 06, 2024

Daniel in the service department was great. Was honest and didn't try to oversell any additional services. More

by SHEERE.BISHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in the Service Department
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May 06, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad you found our team's honesty worthwhile at Penske Buick GMC of Cerritos. It’s vital for us to provide a no-pressure environment, and we appreciate your recognition.

May 06, 2024

I was able to drive off in the vehicle that i was looking for,the guy helping me out- Kai was great. More

by Calozano1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kai, Alejandro Morales
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May 06, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your stellar rating. At Penske Buick GMC of Cerritos, our team always prioritizes helping customers find the right vehicle. Thanks for acknowledging their efforts.

May 06, 2024

Excelente experiencia un trato amable Alex fue muy amable y tratando de ayudar en lo que le pedía muy biena experiencia More

by aldord1286
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales, Matthew Stein
Report | Print
May 06, 2024 -

Penske Buick GMC Of Cerritos responded

Gracias por compartir su experiencia con Penske Buick GMC of Cerritos. Nos alegramos de que nuestro equipo haya sido de ayuda. Esperamos seguir cumpliendo sus expectativas en el futuro.

May 06, 2024

Did not solve paint issues with vehicle. Matt never returns calls. All they care about is making a sale! More

by CustomerUSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Morales, Matthew Stein
Report | Print
May 07, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, When taking delivery, the spots you are referring to were not on the vehicle. When you sent a picture to the Salesperson, we stated we would try to remove them at no charge. Upon trying to remove the spots, we noticed a different chemical was used that we do not use here. You told our detailers you brought it somewhere for a detail and we noticed what appeared to be paint protection was added to the vehicle by a third party. We have never had this issue because we only use water-based products which would never stain our paint. You should contact whomever you paid to perform the exterior service on the vehicle to rectify the issue they caused. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 07, 2024 -

CustomerUSA responded

Stop lying Matt, I would appreciate if So Cal Penske took customer Service more serious! My Hummer SUV EV has no paint protection on it, I said my Hummer EV PickUp had Paint protection. On it that I did not purchase from you. You head detail guy said to me that when the vehicle comes that the tire has a residue on it and if not properly wash off that it can create a chemical reaction with your tire dressing and damage the paint. Your head detail person told me he was not there that day to make sure the residue was not left on! And at time of sale I told my Sales person there was marks on the car, he said don't worry it will wash off! Do you call customer service not return customers calls!

May 05, 2024

Anthony was very patient and let me test out the cars I wanted and he also showed personality and not just an another salesmen. A+ For Anthony! More

by AshBash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
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May 05, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate the high marks for Penske Buick GMC of Cerritos. It's wonderful to hear about your experience with our team and their attentive approach to car sales. Thank you for sharing.

May 04, 2024

Very sacrifice with the service at this dealership especially José and Darren. Therefore I give them A+ More

by WILLISLE8888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren at penskies dealer in Cerritos. , Jose Solis
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May 04, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your 5-star review of Penske Buick GMC of Cerritos. We value your kind words regarding our team and it's great you found their service satisfactory. Your positive feedback motivates us to keep going.

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