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Penske Buick GMC Of Cerritos
Cerritos, CA
1,050 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,050 Reviews of Penske Buick GMC Of Cerritos
March 21, 2024
Took our 2022 Yukon in for some service work that was under warranty and everything was completed super fast and everything that was promised was handled. under warranty and everything was completed super fast and everything that was promised was handled. More
by dmartin041
Verified CustomerEmployees Worked With
Stephanie in Service
March 21, 2024
Brought my 2023 GMC Denali in for 1st Service. Can't say enough about the assistance of Donald, my Service Advisor. He was very patient with me to explain several of the features of my vehicle, Can't say enough about the assistance of Donald, my Service Advisor. He was very patient with me to explain several of the features of my vehicle, which I should have known....but trying to read and learn from the Manual, at my age, is not easy. As I said he was patient, polite, and so very helpful. I left the dealership now able to operate the Air Conditioner and feeling a lot better about my car. More
by WILK11
Employees Worked With
Donald Moreno
March 21, 2024
Yes, the service was good and easy quick service in and out. Nice to be able to pay over that email. The only thing I was suggest that you guys could do is Wash when return as courtesy out. Nice to be able to pay over that email. The only thing I was suggest that you guys could do is Wash when return as courtesy More
by MIKCASBOY
Employees Worked With
Anthony Aguilar, Jose Solis, Cristina Morales
March 20, 2024
Been given run arounds for parts that should have already been replaced and excuses as why they haven't been replaced when im still on warranty making me loose time and money from work and haven't being stat been replaced and excuses as why they haven't been replaced when im still on warranty making me loose time and money from work and haven't being stated "new parts installed" when clearly they havent and getting less quality on the parts that have been replaced like my reverse camera More
by carloscarlos171716
Employees Worked With
Not listed
March 20, 2024
Good people to work with. It was straight to the point and a painless process to work with Penske and their staff. It was straight to the point and a painless process to work with Penske and their staff. More
by PLATINUMCOPY
Employees Worked With
German Cotto, Josue Moreno, Camille Soto
March 20, 2024
Been going there for vehicle servicing for 18 years. Excellent service, timely and friendly. Daniel was my service assistant and was great! I'll be back. Excellent service, timely and friendly. Daniel was my service assistant and was great! I'll be back. More
by TOMBRAIDERTRAVEL
Employees Worked With
Daniel Kim
March 18, 2024
Waited more than 2 hours for oil service. My appointment was at 8:00AM and was out of Service dept. Past 10:15. Extremely slow and no communication or updates from service dept. My appointment was at 8:00AM and was out of Service dept. Past 10:15. Extremely slow and no communication or updates from service dept. More
by floresmarc
Employees Worked With
Stephanie Villegas
March 18, 2024
Could be a little more thorough, Take more time to go over the Invoice that itemize the services, The customer can be sure that what they pairing for is correct and efficient for the vehicle. Also the c over the Invoice that itemize the services, The customer can be sure that what they pairing for is correct and efficient for the vehicle. Also the customer leaves Penske clear understanding of service that was performed on the vehicle, With these concerns addressed the score can be higher. More
by REDJEEP005
Employees Worked With
Donald Moreno
March 18, 2024
I highly recommend this place to buy a car I was looking for a at4 for a long time and this guy’s give me the best deal and make the process easy Kay was the guy the help me so make sure you ask for him. Th for a at4 for a long time and this guy’s give me the best deal and make the process easy Kay was the guy the help me so make sure you ask for him. Thank you again kay More
by El Cris
Employees Worked With
Kay inoue
March 18, 2024
Went in to browse around. Waited a good while to see if someone would come out and help me when i wanted to see a certain vehicle luckily as i was walking towards the building Waited a good while to see if someone would come out and help me when i wanted to see a certain vehicle luckily as i was walking towards the building from the lot Kay walked out and started helping me out while busy with previous work and was able to help me get a vehicle that caught my eye. He had literally walked into a sale after spending the time and helping me choose the vehicle I was looking for in general More
by IRACAMS
Employees Worked With
Kay Inoue
