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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,050 Reviews
Call Dealership (877) 886-6265

18400 Studebaker Rd

Cerritos, CA

90703

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1,050 Reviews of Penske Buick GMC Of Cerritos

November 28, 2023

Jose was great since we got there never pressured us very professional the whole time. More

by rgcamacho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis, Matthew Stein
Report | Print
Nov 28, 2023 -

Penske Buick GMC Of Cerritos responded

We value your feedback on the professionalism shown by our team. Jose at Penske Buick GMC of Cerritos is indeed an asset. We hope to continue matching your expectations in future interactions.

November 28, 2023

Received excellent customer service from everyone. The purchase transaction of my new 2024 Buick Encore went very smoothly. Thank you very much. I'm very satisfied. Clarisa Vargas went above and beyo More

by anna.vargas47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Stein, Clarissa Vargas
Report | Print
Nov 28, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with Penske Buick GMC of Cerritos. We are pleased that the purchase transaction of your 2024 Buick Encore fulfilled your expectations, especially noting the exemplary service from our team. Your acknowledgment is truly appreciated.

November 24, 2023

Mr Moreno was great to work with. I have had him help me two times now and he make the service easy and is very thorough in explaining the service. He is also very personable. More

by CONTACT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Matthew Stein, Cristina Morales
Report | Print
Nov 24, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. Mr Moreno embodies the standards of Penske Buick GMC of Cerritos' service department, and it's nice to see his efforts recognized. We will pass on your kind words to him!

November 23, 2023

I spoke with Clarissa, Albert, and Donald. All were very cordial and helpful. Glad to have a Dealership close by that is trustworthy. More

by Markfl11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald, Albert, Clarissa Vargas
Report | Print
Nov 23, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your 5-star review about dealing with our team at Penske Buick GMC of Cerritos. The trust you've put in us is great to hear. We look forward to seeing you again.

November 17, 2023

Camille was terrific. was very responsive to texts as I loved far form the dealership. She gave me all the details on my purchase and all paperwork was prepared when I arr More

by lajollajawad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto
Report | Print
Nov 18, 2023 -

Penske Buick GMC Of Cerritos responded

We are honored you took the time to leave us a five-star review. It brings us joy to learn that our Sales Team was helpful and explained everything in detail. If you ever have any future needs, we are always here to help at Penske Buick GMC of Cerritos.

November 15, 2023

Very experienced personnel, excellent customer service when it comes to time, knowledge and brand awareness! Definitely a great brand I can trust. More

by RAULCABA1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Alejandro Morales, Josue Moreno, Jose Rivera, Jose Solis, Matthew Stein, Cristina Morales
Report | Print
Nov 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, it's so good to see that our experienced team has earned your trust through their dedication and knowledge of our brand! Here at Penske Buick GMC of Cerritos we take our guests' satisfaction seriously, thank you for sharing that your visit was a positive one.

November 15, 2023

You guys were great, Alex was very helpful and informative. Would recommend him to my family and friends anytime More

by jimmyrafkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Morales , Alejandro Morales
Report | Print
Nov 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, and thank you for sharing that you felt our staff was helpful and informative during your visit! Knowing their hard work was able to earn your recommendation brings us pride, and we truly appreciate you for taking the time to leave this thoughtful review.

November 15, 2023

Horrible service at the service department won’t return there next time for service appointment More

by LEACH1486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alejandro Morales, Matthew Stein
Report | Print
Nov 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about your overall experience and the level of service you received from our Service Team during your recent visit. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

November 14, 2023

Jose was the salesman to help me out. He was very clear throughout the whole buying process. He explained everything very clearly and explain it all More

by ivanmagana135
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Solis, Matthew Stein
Report | Print
Nov 15, 2023 -

Penske Buick GMC Of Cerritos responded

We are honored you took the time to leave us a five-star review. It brings us joy to learn that our Sales Team was clear and helpful throughout your buying process. Please let us know if you have any further questions and thank you again for choosing Penske Buick GMC of Cerritos.

November 14, 2023

Was able to get an appointment for next day and had my oil change completed in a few hours. More

by JILL.SHIELDS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
Report | Print
Nov 15, 2023 -

Penske Buick GMC Of Cerritos responded

Hello Jill, thanks for this glowing review! It is so great to know you could get an appointment easily with us and our Service team could help with your oil change in a timely manner. Come see us again here at Penske Buick GMC of Cerritos for any of your future vehicle needs.

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