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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,052 Reviews
Call Dealership (562) 733-3800

18400 Studebaker Rd

Cerritos, CA

90703

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1,052 Reviews of Penske Buick GMC Of Cerritos

August 24, 2023

Your Service Advisor Albert is a model of what a service should be. He is knowledgeable, courteous, and looks out for the customer. We have been coming to Penske for quite a while now and always glad to do More

by bulletbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Eddy---do not know last names
Report | Print
Aug 25, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, We appreciate the five-star review for our Service Team here at Penske Buick GMC of Cerritos. The team strives to provide each customer with a great experience and is proud to know that we were knowledgeable and courteous during your visit. We are here for you when you need us down the road.

August 22, 2023

I really love this this GMC Dealership because they are always very helpful and nice and have your vehicle takeing care of well done. More

by FATTY_GYRL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Aug 23, 2023 -

Penske Buick GMC Of Cerritos responded

It is so amazing to have your positive five-star review. We are so honored to read that Penske Buick GMC of Cerritos is always very helpful and does a good job taking care of your vehicle. Thank you for your business and we really love having your business.

August 20, 2023

Probably need additional finance person and add flavored coffee machine much like other Gmc locations More

by MZACKOS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hoss. 4 star, Matthew Stein
Report | Print
Aug 22, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate you taking the time to leave us a five-star review and feedback. You can always count on Penske Buick GMC of Cerritos for your automotive needs. If you ever need future assistance, we are more than happy to help.

August 20, 2023

Great Attention to my needs, my budget, are not pushy and are understanding . Good energy! More

by MSJEN56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
Report | Print
Aug 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind review of Penske Buick GMC of Cerritos. We are so glad that you received attentive and understanding assistance from our staff and we would be honored to work with you again someday!

August 20, 2023

Was able to mKe a same day appointment for regular service plus a concern. When I arrived I was told it might be up to 3 hours however the service & concern were completed in an hour! More

by MJEHLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Aug 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review of Penske Buick GMC of Cerritos. We are so glad that our Service Team could assist you efficiently during your visit and it would be our pleasure to work with you again someday!

August 20, 2023

The sales crew led by Javier Garcia excellent Josue Floor Manager - Poor he is the reason why I don’t have possession of my vehicle, I was pre-approved by Navy Credit Union and didn’t let the go…becaus More

by RENTERIA27JJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio Gaytán and Jake , Javier Garcia, Josue Moreno, Matthew Stein, Cristina Morales
Report | Print
Aug 23, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and am pleased to read you had an excellent experience with our Sales Team. I would, however, like the opportunity to discuss your interactions with our Floor Manager regarding financing for the vehicle you were interested in purchasing. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

Aug 23, 2023 -

RENTERIA27JJ responded

At the time of the sale, I had in my possession an pre-approved draft from the Navy Credit Union, since I didn’t not want nor did I saw the need for Mr Josue Moreno to process a loan request, since, I was pre approved. I purchased this year An Acura MDX using the same process and I immediately had possession of the MDX. Mr Moreno stated and I quote, “I guess, we would keep the vehicle, until it is funded, which normally takes about ten days…!!!” I was very much surprised at his nonchalant attitude. Oh, and by the way they were very insisting that, I should take the car for drive around to finalized the sale, I was later informed that that was a way of insuring that sales was complete also known as “California Delivery”…Well, as of today 8/23 and the sale was completed on 8/19, it has been 4 days since, the sale was final…on - 08/23-I was given conflicting statements by Mr Javier Garcia that the money had not clear…I left messages with Daniel Acevedo and he has not responded…I called the Navy Credit Union and they have advised me that the draft has been funded…you tell me what’s next??? I feel that responsiveness and the sense of fair play is not strong suite for Mr Moreno…he needs to be more cognizant and perform due diligence in the performance of his job…

August 18, 2023

AL V. IS THE BEST! DROPPED CAR OFF. I WAS INFORMED WHEN IT WAS READY FOR PICK-UP. More

by LOUR8787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AL V.
Report | Print
Aug 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Thank you for taking the time to write about your 5-star experience with our Service Team at Penske Buick GMC of Cerritos. It is rewarding to learn that our team took care of your vehicle in a timely fashion. Please do not hesitate to reach out to us for any further assistance.

August 18, 2023

I am satisfied for all my services that I get done here they are very professional More

by TINTMASTER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Valencia
Report | Print
Aug 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you so much for taking the time to leave us this great review and 5 stars. We are so happy to read that, you're satisfied with the way our Service Team always professional on your visits, and with the way they assist you. Your business is valued at Penske Buick GMC of Cerritos, please free to reach out for any assistance.

August 17, 2023

Keep up the good job was done in a timely matter was done about two hours More

by JC4EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
Report | Print
Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for letting us know that our team was able to provide a great experience in a timely manner on your visit. We appreciate you taking the time to leave us this great review, and we hope to see you again here Penske Buick GMC of Cerritos in the future.

August 16, 2023

Donald is the worse rude and kept our vehicle for over 4 hours left to lunch and never bothered to call us or send a text that it was ready even though I was waiting there. He help us with our other car and More

by VERONICAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Moreno
Report | Print
Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of communication and attention that you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

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