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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,049 Reviews
Call Dealership (562) 733-3800

18400 Studebaker Rd

Cerritos, CA

90703

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1,049 Reviews of Penske Buick GMC Of Cerritos

August 20, 2023

Was able to mKe a same day appointment for regular service plus a concern. When I arrived I was told it might be up to 3 hours however the service & concern were completed in an hour! More

by MJEHLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Aug 21, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review of Penske Buick GMC of Cerritos. We are so glad that our Service Team could assist you efficiently during your visit and it would be our pleasure to work with you again someday!

August 20, 2023

The sales crew led by Javier Garcia excellent Josue Floor Manager - Poor he is the reason why I don’t have possession of my vehicle, I was pre-approved by Navy Credit Union and didn’t let the go…becaus More

by RENTERIA27JJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio Gaytán and Jake , Javier Garcia, Josue Moreno, Matthew Stein, Cristina Morales
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Aug 23, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Penske Buick GMC of Cerritos and am pleased to read you had an excellent experience with our Sales Team. I would, however, like the opportunity to discuss your interactions with our Floor Manager regarding financing for the vehicle you were interested in purchasing. Please reach out to me directly. I look forward to hearing from you. Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

Aug 23, 2023 -

RENTERIA27JJ responded

At the time of the sale, I had in my possession an pre-approved draft from the Navy Credit Union, since I didn’t not want nor did I saw the need for Mr Josue Moreno to process a loan request, since, I was pre approved. I purchased this year An Acura MDX using the same process and I immediately had possession of the MDX. Mr Moreno stated and I quote, “I guess, we would keep the vehicle, until it is funded, which normally takes about ten days…!!!” I was very much surprised at his nonchalant attitude. Oh, and by the way they were very insisting that, I should take the car for drive around to finalized the sale, I was later informed that that was a way of insuring that sales was complete also known as “California Delivery”…Well, as of today 8/23 and the sale was completed on 8/19, it has been 4 days since, the sale was final…on - 08/23-I was given conflicting statements by Mr Javier Garcia that the money had not clear…I left messages with Daniel Acevedo and he has not responded…I called the Navy Credit Union and they have advised me that the draft has been funded…you tell me what’s next??? I feel that responsiveness and the sense of fair play is not strong suite for Mr Moreno…he needs to be more cognizant and perform due diligence in the performance of his job…

August 20, 2023

Probably need additional finance person and add flavored coffee machine much like other Gmc locations More

by MZACKOS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hoss. 4 star, Matthew Stein
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Aug 22, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate you taking the time to leave us a five-star review and feedback. You can always count on Penske Buick GMC of Cerritos for your automotive needs. If you ever need future assistance, we are more than happy to help.

August 18, 2023

I am satisfied for all my services that I get done here they are very professional More

by TINTMASTER32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert, Valencia
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Aug 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you so much for taking the time to leave us this great review and 5 stars. We are so happy to read that, you're satisfied with the way our Service Team always professional on your visits, and with the way they assist you. Your business is valued at Penske Buick GMC of Cerritos, please free to reach out for any assistance.

August 18, 2023

AL V. IS THE BEST! DROPPED CAR OFF. I WAS INFORMED WHEN IT WAS READY FOR PICK-UP. More

by LOUR8787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AL V.
Report | Print
Aug 19, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Thank you for taking the time to write about your 5-star experience with our Service Team at Penske Buick GMC of Cerritos. It is rewarding to learn that our team took care of your vehicle in a timely fashion. Please do not hesitate to reach out to us for any further assistance.

August 17, 2023

Keep up the good job was done in a timely matter was done about two hours More

by JC4EC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
Report | Print
Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for letting us know that our team was able to provide a great experience in a timely manner on your visit. We appreciate you taking the time to leave us this great review, and we hope to see you again here Penske Buick GMC of Cerritos in the future.

August 16, 2023

Donald is the worse rude and kept our vehicle for over 4 hours left to lunch and never bothered to call us or send a text that it was ready even though I was waiting there. He help us with our other car and More

by VERONICAVALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Moreno
Report | Print
Aug 17, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of communication and attention that you received from our Service Team. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 16, 2023

The dealership is excellent but the service department took to long for an ordinary oil change that I had an appointment for. Only one service tech working. Was there for over 2 hours. More

by ANNETTE60
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana, Donald were excellent.
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Aug 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your positive four-star review of your visit to Penske Buick GMC of Cerritos. Our Service Department is grateful for your trust in them to perform an oil change for your scheduled appointment. Your feedback is greatly appreciated as it will help to improve our customer loyalty and satisfaction.

August 15, 2023

Had check engine light, got appointment same day, diagnosed the problem and part ordered. Just had to wait for the part. Even had a beautiful 2023 model to drive while I waited. More

by Sriesau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in service
Report | Print
Aug 15, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you so much for taking the time to share you wonderful experience at Penske Buick GMC of Cerritos. It is awesome to know that our Service and Parts Team was able to get you an appointment the same day, order your parts, and offered you a beautiful 2023 model to drive while waiting. We appreciate you for leaving us 5 stars, and we look forward to assist you on your next visit.

August 15, 2023

Alex and his team made the whole truck process very easy! I would recommend Penske to anyone looking to purchase a vehicle! Love my new truck! More

by Khannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales, Josue Moreno, Matthew Stein
Report | Print
Aug 16, 2023 -

Penske Buick GMC Of Cerritos responded

Congratulations on your new truck and our Sales Team is so proud to have made your process very easy. Thank you for choosing Penske Buick GMC of Cerritos and your kind recommendation is greatly appreciated, Khannon. We are so pleased you love your new purchase and we happily invite you to come back and see us again.

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