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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,052 Reviews
Call Dealership (562) 733-3800

18400 Studebaker Rd

Cerritos, CA

90703

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1,052 Reviews of Penske Buick GMC Of Cerritos

August 10, 2023

very good, Bernie was very knowledgeable and explained in details whatg was done to service my car. More

by 1BOOBOO70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie
Report | Print
Aug 11, 2023 -

Penske Buick GMC Of Cerritos responded

It makes us extremely proud to read that our knowledgeable Service Team was very good, and explained in detail what was being done to your vehicle. Thank you for your trust in Penske Buick GMC of Cerritos to service your car and we are grateful for your positive five-star review.

August 10, 2023

Vehicle has a campaign for recall, dealer said they would schedule me in asap, dealer still hasn’t reached out to me More

by FIGUEROA.EDUARDO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier Garcia, Alejandro Morales, Cristina Morales
Report | Print
Aug 10, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the communication you have received from our Service Team regarding a recall on your vehicle. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 10, 2023

Lack of communication…. called multiple times and straight to voicemail trying to get updated status on my vehicle . Maintenance service was great as usual More

by GREASEPUMPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
Report | Print
Aug 10, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for noting how great your maintenance service is when you visit our Service Team. Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address the level of communication you received and your calls going straight to voicemail when you called for an update on your vehicle. Please call me directly or email your preferred contact information to me so we can discuss your review. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 09, 2023

Customer services is excellent from Bernie Reynoso in the service department. Stayed and only had to wait about an hour for full services. More

by RAFAELPADILLA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Aug 09, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Penske Buick GMC of Cerritos. We thank you for your business.

August 08, 2023

Service was good and quick but declined to have the repair done. Local repair shops were performing the same repair for $1000 less. More

by Y2TRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Aug 09, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address the service needs for your vehicle, pricing, and your overall experience with our Service Team. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 08, 2023

Customer service was great as usual. Stayed and only waited about an hour for full service More

by VCUNNEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember it was on service dept
Report | Print
Aug 08, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to write about your positive five-star experience. It's rewarding to learn that our Service Team took care of you and your automotive needs in a timely fashion. We hope that you will continue to choose Penske Buick GMC of Cerritos in the future!

August 08, 2023

Received excellent service from Albert Valencia in the service department. I will definitely comeback. Thank you! More

by CTORRES18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein, Cristina Morales
Report | Print
Aug 08, 2023 -

Penske Buick GMC Of Cerritos responded

We are glad you enjoyed great customer service working with our Service Team at Penske Buick GMC of Cerritos. Thank you for your excellent review and for trusting us with your automotive needs. We look forward to working with you again in the future.

August 07, 2023

Thank you for all the help. I appreciate the time and dedication the team provided. More

by ARANASDETAIL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Garcia, Alejandro Morales, Josue Moreno, Jose Solis, Cristina Morales
Report | Print
Aug 07, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, thank you for taking the time to leave your kind review! We are so glad that our staff could help at Penske Buick GMC of Cerritos and it would be our pleasure to assist you with anything else. Take care.

August 07, 2023

Great dealership Clarissa was very helpful and I’m glad she was the one to sell me my car! More

by natanaelmata
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarissa Vargas
Report | Print
Aug 07, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your wonderful feedback. We are so glad that our Sales Team was helpful with your vehicle-selling experience at Penske Buick GMC of Cerritos and we would be honored to assist you again someday.

August 05, 2023

Everyone was super kind and helpful. They helped us find the perfect car for my daughter. I know she going to be really happy! More

by KATHYH901
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Moreno, Jose Solis
Report | Print
Aug 06, 2023 -

Penske Buick GMC Of Cerritos responded

Congratulations on your new vehicle, Kathy. We're thrilled to learn about your wonderful experience with our Sales Department and that they were able to find the perfect fit for your daughter. Thank you for taking the time to leave us a perfect review. We look forward to working with you again at Penske Buick GMC of Cerritos in the future.

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