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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
531 Reviews

531 Reviews of Penske Buick GMC Of Cerritos - Service Center

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October 30, 2023

I have been using Penske GMC for service of my two 2003 Hummer H2s for over 20 years. The total miles exceeds 500K and it running well thanks to Jim. Just about everything that could be replaced has bee More

by PHIL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Nov 01, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your loyal business and this positive review. The Service Team here at Penske Buick GMC of Cerritos always strives to provide excellent customer service. It brings us joy to know that you have consistently received top-notch customer service for your 2003 Hummer H2's. We appreciate your business and look forward to your next visit.

October 26, 2023

Thank you Penske Buick GMC for helping me purchase my 2020 ram 1500 I would highly recommend this place More

by LAMAS_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Solis
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Oct 27, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your recommendation and for the amazing five-star review of your experience with our Sales Team. Congratulations on selecting a great car, the 2020 Dodge Ram 1500. We appreciate your business at Penske Buick GMC of Cerritos and welcome you back anytime!

October 23, 2023

They went above and beyond my expectations for the service will definitely return for my next service very courteous 5 star service hats off to the staff More

by BACCSXXL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Garcia, Camille Soto
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October 23, 2023

My Service Advisor Bernie was very helpful and friendly. He offered knowledgeable insight for my budget . Service was fast for a busy Saturday. More

by IRISHGIRLANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie
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Oct 24, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Our very helpful and friendly Service Team here at Penske Buick GMC of Cerritos greatly appreciates your feedback regarding the fast and insightful service you received from us. Thank you for this positive review and please choose us again for all of your service needs.

October 22, 2023

I appreciated the follow up by my service contact when my car was ready. Time estimates are important. More

by gdemos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
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Oct 23, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we're glad you're happy with the way we do business here. It is splendid to learn that our Service Team does a great job at what they do. We appreciate you for trusting us at Penske Buick GMC of Cerritos with your vehicle. Please don't hesitate to reach out to us whenever needed.

October 20, 2023

Friendly staff easy to ask questions, need to wipe hands after oil chang, left oil hand prints More

by HIRALESGUILLERMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure service department, she wears glasses
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October 19, 2023

They were communicative. Fixed my truck fast and didn’t leave it sitting. Great service. Thanks More

by Danschuler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Oct 19, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your 5-star review. It's great to read that our Service Team was communicative and efficient in fixing your truck without any delays. Understanding the importance of timely service and clear communication is essential to us. We truly appreciate your positive feedback and look forward to assisting you in the future at Penske Buick GMC of Cerritos.

October 19, 2023

have bought 3 plus cars and or trucks from penske, service outstanding over the years. More

by GJLLDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department don't remember name
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Oct 20, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive five-star review and for trusting us with your vehicle. We are glad to learn that you are consistently impressed with the customer care from our Service Team. Thank you so much for being one of our valued guests, and we look forward to your next visit at Penske Buick GMC of Cerritos!

October 16, 2023

I made an appt. I was taken first thing in the am and my car was done just after an hours time. Pretty good experience. The staff was very friendly. More

by OREOISPET2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentleman in the service department. I did not have the others listed above
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Oct 16, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this wonderful five-star review! We are thrilled our Service Team was friendly and provided fast and efficient services. Please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

October 16, 2023

Good place to wait for your vehicle. Coffee and water available for customers waiting for the service or potential buyers. More

by JAVIER.GONZALEZ4732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Oct 16, 2023 -

Penske Buick GMC Of Cerritos responded

We are honored you took the time to leave us a five-star review. It makes us happy to learn that our Service Team was accommodating during your visit. Your business is valued and we hope you continue to choose Penske Buick GMC of Cerritos.

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