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Penske Buick GMC

Shillington, PA

4.6
102 Reviews
Welcome to Geoff Penske Buick GMC, your first choice for new and used cars, trucks, and SUVs in the Lancaster, PA area. The Penske family would like to personally thank you for visiting our website. It’s our goal to make it easy for anyone to search our up-to-date inventory of new and used Buick and GMC vehicles along with many other makes and models. If Kutztown enthusiasts are looking for the largest selection of Buick and GMC cars, trucks, and SUVs near Lancaster, we’re just a half-hour drive southeast on US-222.
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100 S Museum Rd

Shillington, PA

19607

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Showing 102 reviews

September 27, 2019

The best service department around!! Geoff Penske Buick GMC is the only place I trust to service my truck Paul And Andrew are very easy to deal with! Very nice dealership. More

by Gmcguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Mcewen Andrew Eisnhower
September 27, 2019

Fabulous Service Everytime I've been buying and servicing my vehicles here for over 10 years and have always received excellent service! I wouldn't go anywhere else! More

by Cat's Meow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Popescu
May 07, 2019

Simple The mechanic who tried in vain to diagnose my failing starter couldn't even tighten things he took apart. I was in PA on a roadtrip from MI when my s More

by BogeyBoy15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales managers name is not on list of service people offered. Pretty sure his name was Eisenhower.6
July 21, 2017

"Sales" We were greeted immediately by Victor. He introduced us to Daniel the salesman. Daniel was pleasant and worked hard to make sure we got the truck we w More

by wayne m.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Maynard and John in the Business office, Victor Popescu, Joy Page, Glenn Jackson
June 28, 2017

Always good service I have a 2008 GMC HD 2500 diesel truck. My Wife and I are moving to Arizona shortly and will be towing a 34 foot trailer along with us to our new hom More

by Joe's Truck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svc. Mgr. at truck service desk
June 06, 2017

Sales Very professional sales and management staff. Expressed what I was looking for in a new SUV with the options I wanted, and they put me in the right ve More

by orangebear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Dossantos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Popescu, Glenn Jackson, Bryan Hammen
March 25, 2017

Service Everyone was very nice - from when they accommodated my tight schedule in booking the appointment, to the shuttle driver who took me to work, to the c More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian in service, shuttle driver and Ali - all were extremely nice!!!
February 04, 2017

SERVICE Every time I get an oil change or I need to stop in for questions, Joy Page is always there with a big smile, willing to help with anything. The tea More

by renwor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joy Page, Erin Albright
October 12, 2016

Recently purchased a used vehicle I recently purchased a used Hyundai Genesis from Penske. The entire team was professional, courteous, and extremely friendly (as well as knowledgeabl More

by m_lave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Popescu, Bob Bernet
September 23, 2016

Terrible customer service. Walked in as a single younger women, not dressed in professional clothing. Went to sales manager to ask a question about leasing possibilities, was au More

by Missedopportunity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor Popescu, Glenn Jackson, Bryan Hammen
Sep 29, 2016 -

Penske Buick GMC responded

This review is unsubstantiated. None of the employees tagged in this review ever had, nor ever would have such an experience with a customer or any individual that enters our dealership as our guest. We pride ourselves on our red carpet treatment. We operate with high integrity and in an ethical manner at all times. All our associates are extensively trained in proper professional behavior and upper management would never tolerate any deviation from that behavior. Please check out our website at www.penskebuickgmc.com, under "Penske Info", click on CUSTOMER REVIEWS. You will see we maintain a 4.9/5.0 rating from several hundred actual customers. We here at GEOFF PENSKE BUICK GMC are of the consensus that this is an invalid review with no proper basis for publishing; however, due to our Certified DR status expiring within three days of posting this review, we have no recourse for challenging it. Should you care to, please feel free to contact our Executive Manager to speak further regarding our customer satisfaction standards and why people choose GEOFF PENSKE BUICK GMC for their automotive needs. Thank you!