Penske Cadillac of South Bay

My intentions were to get my vehicle serviced with oil change, tire rotation and software update. but i was able to trade in my vehicle for a CT5 with all the accessories that was in the XT4, and satisfie change, tire rotation and software update. but i was able to trade in my vehicle for a CT5 with all the accessories that was in the XT4, and satisfied with my trade-in value. I appreciate not having a pushy sales rep, and he listened, for what i was interested in More

My service advisor, Javier, was professional, friendly, and knowledgeable. The work was done as expected. and knowledgeable. The work was done as expected. More

The service overall was great and the advisor was knowledgeable and helpful. But, the appointment scheduling system is not of much help as I set up a previous appt and when I walk in there at 3 for a knowledgeable and helpful. But, the appointment scheduling system is not of much help as I set up a previous appt and when I walk in there at 3 for an oil change, I was advised to leave though there was 3 more working hours in the day to do an oil change that takes 20 minutes. So, can we please do something about it and make the more scheduling efficient so that we don't have to go back after showing up for an appt. Thanks. More

I have no problem with this dealer. My service advisor Efrain is the best. He goes above & beyond to make sure you're happy with the service. My service advisor Efrain is the best. He goes above & beyond to make sure you're happy with the service. More

We were provided with excellent service and had a good team working with us. They were able to meet with our wants and not try to force any unwanted extra on the deal. team working with us. They were able to meet with our wants and not try to force any unwanted extra on the deal. More

I had a fantastic experience at Penske Cadillac Buick GMC, the service team was prompt, professional, and kept me informed throughout the repair process. Highly recommend Penske Cadillac, their service GMC, the service team was prompt, professional, and kept me informed throughout the repair process. Highly recommend Penske Cadillac, their service department is top-notch, quick and efficient with excellent communication. More

This was a wonderful experience from sales to the service department. Betty in sales and Maria in service were a joy to work with department. Betty in sales and Maria in service were a joy to work with More

The experience was easy, quick, and seamless. Javier was extremely professional. Promised the car would be done when he said it would. Javier was extremely professional. Promised the car would be done when he said it would. More

Dino and Mark were wonderful to work with. I first engaged with Dino over the weekend and he immediately provided his contact information for me to check back about new inventory on the 2025 O I first engaged with Dino over the weekend and he immediately provided his contact information for me to check back about new inventory on the 2025 Optiq. He kept me informed about the car status and availability to view, and was extremely efficient and helpful when I came in to ultimately lease the vehicle less than a week later. Mark also was very professional and friendly and was great and explaining all of the signatures and financial paperwork. It was a relief to have such a straightforward and friendly leasing experience. The only thing I will note is that the car itself has what I believe to be a defect. I viewed several brand new Optiqs at two different dealerships and noticed there is discoloration on the Noir interiors with the stitching. The stitching looks as if it should be pure white and is in most areas, however, in both the front and back seats on multiple vehicles, the stitching goes from pure white to an amber or yellowish color as if something spilled on it. For a car of this caliber, this doesn’t seem to be intentional and is hard to look past. I’m hoping Cadillac addresses this in the future. More

Helpful pleasure to work with great service time . My customer service person was fast and friendly Thankfully My customer service person was fast and friendly Thankfully More