Penske Cadillac of South Bay

Was very disappointed with the process the offer I was supposed to get was $399 per month lease plus $2300 for the Cadillac Lyriq. Once everything was finalized, I mentioned I have $1000 Costco discount. supposed to get was $399 per month lease plus $2300 for the Cadillac Lyriq. Once everything was finalized, I mentioned I have $1000 Costco discount. They said they already applied that which was not the case considering they didn’t even know about it ahead of time. So basically, they rework the numbers to make it look like I was getting an additional thousand dollars off when in fact, I was at the exact same number prior to mentioning the Costco voucher. I’ll be talking to somebody about this very soon. More

Can’t say enough about the staff there at Penske. They are very professional, nice, and friendly. They are very professional, nice, and friendly. More

Overall a good transaction, but there's room for improvement. No one gave 100%, but it was a satisfactory transaction. It was a Chevy experience at a Cadillac dealership. improvement. No one gave 100%, but it was a satisfactory transaction. It was a Chevy experience at a Cadillac dealership. More

Thanks for the great service! Robert Wright was efficient and helpful as in the past. Robert Wright was efficient and helpful as in the past. More

Although I am tired of the fixes under warranty, I can only appreciate the remarkable treatment I receive with Reggie. If it wasnt for Reggie I wouldve been through with this company a long time ago. Than only appreciate the remarkable treatment I receive with Reggie. If it wasnt for Reggie I wouldve been through with this company a long time ago. Than you Reggie! More

Excellent Service as always from customer agent and timely updates on progress of work done on vehicle. timely updates on progress of work done on vehicle. More

Tyler Colbert was very helpful in our purchase of our new GMC Yukon as well as processing our trade in. Thank you. GMC Yukon as well as processing our trade in. Thank you. More

This dealership is great especially Mr Hank Brautigam he help me get the car that I wanted with no husstle thank you Penske GMC of So Bay help me get the car that I wanted with no husstle thank you Penske GMC of So Bay More

Even with a reservation my car wasn’t inspected until day 3 which cost me extra money with my rental. They also weren’t able to fix my problem fully and I feel taken advantage of and will never take my car t 3 which cost me extra money with my rental. They also weren’t able to fix my problem fully and I feel taken advantage of and will never take my car there again and will tell others the same. I am so disappointed in the new processes and procedures as well as the new staff that seems only interested in making more money and not providing excellent customer service! More

My salesperson was not listed on this survey so I wrote him in, Michael Nguyen provided me with the best sales experience I have ever had at a dealership. His communication and understanding what my needs him in, Michael Nguyen provided me with the best sales experience I have ever had at a dealership. His communication and understanding what my needs and price points were was stellar. He worked past the end of his shift to see my transaction through. It was past closing so he asked me to bring the car back the next day to ensure it was clean, charged and provided me a great instruction to the cars features. Michael made me feel like I was a VIP and treated me with such respect that if there is a reward for employees he should be the recipient of that award. More