Penske Cadillac of South Bay

I was able to drop off my car without an appointment but was shocked at the estimate for the work that was required to fix! was shocked at the estimate for the work that was required to fix! More

La atención, la limpieza y el servicio ha sido excelente, cuenta con muy buen personal eficiente y claro felicidades tuve una atención excelente cuenta con muy buen personal eficiente y claro felicidades tuve una atención excelente More

I recently purchased the all-new 2025 Cadillac Escalade EV from Penske, and I couldn’t be more impressed with the entire experience. From the moment I walked in, Dino, Niko, and Moe made the process seamle EV from Penske, and I couldn’t be more impressed with the entire experience. From the moment I walked in, Dino, Niko, and Moe made the process seamless, efficient, and genuinely enjoyable. They were all incredibly professional, knowledgeable, and respectful of my time—handling everything with the utmost care and integrity. Not only did they offer me a fantastic deal, but they also had me in and out with my brand new vehicle in under two hours. From management to finance to the team who detailed my car, every individual I encountered was courteous and committed to delivering top-tier service. This was by far the best car-buying experience I’ve ever had. I would absolutely return in the future and highly recommend Penske to anyone in the market for a new vehicle. Their team exemplifies excellence across the board. More

Bob Uchida was extremely personable and pleasantly put no pressure on us. Although I am sad that she quit acting, I am delighted to see that Betty Davis is still alive - oh wait, that was Bette Davis. Except pressure on us. Although I am sad that she quit acting, I am delighted to see that Betty Davis is still alive - oh wait, that was Bette Davis. Except for a somewhat long wait to obtain a sales representative, our buying experience at Penske was excellent. As an aside, your trade-in offer on my 2013 Buick LaCrosse was quite low at $2500. I sold my Buick at Carmax® and although I live in Rancho Cucamonga, Bob was extremely helpful in letting me know that there was a Carmax® ~ 1/2 mile away which would honor their $7,000 online offer - which they did. Bob even kindly offered to pick me up at Carmax®, but I chose to walk. More

need more customer service workers on site, this day only one representative was present. Need to hire more workers for speed on weekends, one representative was present. Need to hire more workers for speed on weekends, More

The wait was horrible, I was told an hour for service and was there for well over 3 hours. Misinformation provided by the parts department, told an item would be available for me to pick up in a couple hour was there for well over 3 hours. Misinformation provided by the parts department, told an item would be available for me to pick up in a couple hours. When I went to pick up the item another person told me they do not receive shipments on Saturday. More

Robert has always been very helpful and professional. He follows up and keeps the customer informed He follows up and keeps the customer informed More

Everyone I interacted with was personable, patient, and respectful of my time. They met all of my expectations and I would do business with them again. respectful of my time. They met all of my expectations and I would do business with them again. More

Had battery replaced in car and 2 days later battery was dead. Working with dealership to correct problem. dead. Working with dealership to correct problem. More

Always helpful and pleasant. Great job and fast in getting my oil changed with pleasant environment. Great job and fast in getting my oil changed with pleasant environment. More