Penske Cadillac of South Bay

Had battery replaced in car and 2 days later battery was dead. Working with dealership to correct problem. dead. Working with dealership to correct problem. More

Very disappointed that in my second visit for the same warranty item the tech obviously did not properly road test the car as the issue was not fixed. warranty item the tech obviously did not properly road test the car as the issue was not fixed. More

Excellent service center! Would highly recommend this service center for its excellent customer service too! Would highly recommend this service center for its excellent customer service too! More

I worked with Nathan Sutton. I purchased my first car and he made sure the experience I had was amazing. I purchased my first car and he made sure the experience I had was amazing. More

Great, superb fantastic, excellent, beyond expectations superior wonderful fabulous nice good marvelous grand magnificent beautiful extraordinary special superior wonderful fabulous nice good marvelous grand magnificent beautiful extraordinary special More

Not a bad service experience, but definitely not Cadillac level. I have a 24 Lyriq, and GM has different rules in place for EV service. I was not given a GM EV loaner, even though I called ahead to request level. I have a 24 Lyriq, and GM has different rules in place for EV service. I was not given a GM EV loaner, even though I called ahead to request one. I did not get a call when the car was done - only a vague text message and email. I texted before picking up the car, with no response. The car was not charged before pick-up, even though the charger was available. Most importantly, the repairs were not good. One item was not listed as "repaired" - just a cause was listed, and it was indeed not repaired. Another item was better after repair, but still not great. I responded when I received the survey notice, and waited a while to write this review - also with no response back. To sum up, not terrible, but not worth the drive down the 405 from west LA. More

Good Job the Vehicle Purchased is ( Not a Cadillac IT'S a New BUICK E. 2025 Cadillac IT'S a New BUICK E. 2025 More

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It was easy to get appointment for service needs. Nice customer service. Waiting area clean and having water/ coffee for clients Nice customer service. Waiting area clean and having water/ coffee for clients More

Penske Cadillac of South Bay provided me exceptional, courteous, prompt, knowledgeable, and personalized customer service experience. courteous, prompt, knowledgeable, and personalized customer service experience. More