Penske Cadillac of South Bay

Friendly, patient, courteous, precise. Service advisor took time to explain additional work to be performed on my vehicl & the importance of having it done. Also advised me not to drive my Service advisor took time to explain additional work to be performed on my vehicl & the importance of having it done. Also advised me not to drive my vehicle until service needed is done. More

Maria Rodriguez was my service rep and she did a wonderful job in taking care of me and my vehicles needs. My 2018 Yukon was initially misdiagnosed, I called Maria a few days later and she said to b wonderful job in taking care of me and my vehicles needs. My 2018 Yukon was initially misdiagnosed, I called Maria a few days later and she said to bring it in again. Initially, I was upset and Maria could hear it in my voice because my vehicle had the same issue. Maria spoke to me a cool professional manner and told me everything was going to be alright. I dealt with her over the telephone over a period of several days and every time she talked to me like I was important and I mattered. My Yukon is finally fixed and want to express to gratitude to Maria for getting the job done. I will be specifically be requesting for Maria next time I service my Yukon and my Sierra at Penske. Thank you Ms. Rodriquez. More

My service was completed in a reasonable amount of time. I appreciated how Javier explained the priority level of the future services I would need and checked to see if any of them were covered by my extend I appreciated how Javier explained the priority level of the future services I would need and checked to see if any of them were covered by my extended warranty. More

The ease of making the appointment, the interaction with the staff live was professional and friendly. The waiting time to address the recall was accurate. the staff live was professional and friendly. The waiting time to address the recall was accurate. More

Our sales rep Muchael was amazing. He is one of the nicest guys we ever dealt with. It was an absolute pleasure to have met him. Looking forward to seeing him again. This guy is a keep He is one of the nicest guys we ever dealt with. It was an absolute pleasure to have met him. Looking forward to seeing him again. This guy is a keeper!!! More

My Service Advisor is attentive and customer friendly. He shows care when dealing with customers. He shows care when dealing with customers. More

Great experience and the staff was real professional and respectful I would recommend Penske to friends respectful I would recommend Penske to friends More

Robert Wright. Thorough. Communicative. Very personable. This gentleman is everything that a service advisor should be. He has serviced my H2 for 15 years. I ask fo Thorough. Communicative. Very personable. This gentleman is everything that a service advisor should be. He has serviced my H2 for 15 years. I ask for him specifically. More

Unable to get the service department on the line. The agents are rude and not a pleasant location. The agents are rude and not a pleasant location. More

Not so much about the dealership, but more to Phillip Day's performance. Working through an order form 2 previous employees, he picked up the pieces and made a marginal experience into an exceptional on Day's performance. Working through an order form 2 previous employees, he picked up the pieces and made a marginal experience into an exceptional one. He was responsive, professional, with excellent communication skills. Once the correct vehicle arrived, he was helpful in completing the transaction on the paperwork end, then exhibited a solid knowledge about my vehicle. He took the time to get me connected with the tech and show me the features and how to work things. In short, be thankful Phillip is a part of your team. More