Penske Cadillac of South Bay

Formal Complaint: Penske Cadillac of South Bay Date of Incident: May 19, 2024 Summary of Experience: I strongly advise against buying or leasing from Penske Cadillac of South Bay, particularly if yo Incident: May 19, 2024 Summary of Experience: I strongly advise against buying or leasing from Penske Cadillac of South Bay, particularly if you value honesty and integrity in your transactions. My recent experience with General Manager Harout Boyadjian, Sales Manager Walter Martinez, and Vehicle Exchange Sales Rep Bob Uchida was profoundly disappointing. Incident Details: Due to my poor credit, my partner, who has an excellent credit score of around 800, agreed to co-sign for a Cadillac Lyriq. Our neighbor had recently secured an incredible deal from this dealership, so we decided to proceed. I initially interacted with Bob Uchida, who was very helpful. However, things took a turn for the worse when I received a text message informing me that my application had been denied. This was unexpected as we had clearly communicated that my partner would be co-signing. When I called the dealership repeatedly, I was finally told that both my credit and my partner's had been denied. This was obviously untrue since her credit was never even checked, as confirmed by her own inquiries and GM Financial. After numerous attempts to get clarity, Walter Martinez claimed to have a letter from GM Financial denying the application due to my partner already leasing a vehicle. Despite my requests, he refused to provide a copy of this letter. When I contacted GM Financial directly, they confirmed that no such application or denial letter existed. Eventually, I managed to get a call back from Harout Boyadjian, only to hear the same fabricated story. Both he and Walter Martinez refused to provide any documentation or read the supposed letter to me. This led me to believe they never intended to honor the deal we were initially offered. Based on my experience, it is evident that Penske Cadillac of South Bay engages in deceptive practices. Their unwillingness to provide transparent communication and their attempts to mislead us about the application process are unacceptable. Despite Bob Uchida’s seemingly honest role, he was ultimately passing on false information from the management. I would advise potential customers to avoid Penske Cadillac of South Bay and seek out more reputable dealerships. Both Walter Martinez and Harout Boyadjian have demonstrated that they should not hold their current positions due to their dishonest conduct. Shop elsewhere to avoid the dishonest and unprofessional behavior exhibited by this dealership. More

EFRAIN was GREAT! Penske needs to provide the same accommodations at all of their dealerships! Penske needs to provide the same accommodations at all of their dealerships! More

My service guy came out immediately and took care of everything that I needed. Great service everything that I needed. Great service More

I recently had my GMC truck serviced at the Penske Cadillac service center, and I am beyond impressed with the experience. From the moment I arrived, the staff was welcoming and attentive, ensuring th Cadillac service center, and I am beyond impressed with the experience. From the moment I arrived, the staff was welcoming and attentive, ensuring that every detail was addressed with professionalism and care. The facilities were clean and comfortable, making the wait pleasant. The complimentary refreshments and Wi-Fi were a nice touch, adding to the overall positive experience. More

Stacie was great and walked me through the process. She was very knowledgeable and helpful. Thank you to Stacie and team. She was very knowledgeable and helpful. Thank you to Stacie and team. More

Delay in handling online purchase. Irritated that they could not have vehicle delivered. Once we arrived at dealership, we were treated nicely . Irritated that they could not have vehicle delivered. Once we arrived at dealership, we were treated nicely . More

Reggie Shelton is outstanding. He gives excellent service and is very prompt to the needs of the customer. Keep up the great work! He gives excellent service and is very prompt to the needs of the customer. Keep up the great work! More

Extremely helpful and knowledgeable. Had an appointment in two days and arrived a day earlier than expected. Sir Wright assisted and I was done within two hours. Unbelievable. Had an appointment in two days and arrived a day earlier than expected. Sir Wright assisted and I was done within two hours. Unbelievable. More

The customer services was terrible, specifically with Robert. I will not be returning to this dealership, and I am looking to sell the GMC vehicle given all of the issues we've had with it. Robert. I will not be returning to this dealership, and I am looking to sell the GMC vehicle given all of the issues we've had with it. More

Hank Brautigam provided excellent patience/sales/service. Hank is knowledgeable, professional and efficient. He listened to my concerns, needs and provided spot on answers. Hank is knowledgeable, professional and efficient. He listened to my concerns, needs and provided spot on answers. More